You can pause your subscription at any time. In the felix app, go to Settings > Phone & Service settings > Pause my subscription > Pause my subscription.
Once paused, you can continue to use your phone as normal until 48 hours after the end of your current billing cycle. Your maximum pause length is 242* days (this starts from the end of those 48 hours) and we'll notify you if you're nearing this.
When paused, you can continue to use any International Roaming packs you may have purchased. So, if you're going overseas for more than a month, it is worth pausing your subscription while you're there and saving some $. You’ll have up to 60 days to purchase International Roaming once you've paused.
To resume your subscription within 242 days of pausing, simply head back in the felix app and select Resume my Subscription from the Home tab.
If you use a promo code with a multi-month discount (e.g. a discount on your first three months) and pause before the promo ends, you must pay the full subscription amount to resume your subscription, and then you retain the discount for the remaining months the promo covers.
If you decide to resume your service after pausing for 60 days and are currently on the Unlimited Mobile Data Plan at $35/mth, you'll be required to pay the new price of $40/mth. See more information in Will my existing unlimited data plan change price?
*For the first 60 days of being paused, you will only be able to receive incoming calls and SMS, make emergency calls (such as 000) and access the felix website to chat with our Care team. After the 60 days, your service will be restricted to emergency calls only, and access to the felix website for 182 days. After the 182 days, your service will be terminated and unable to be reactivated.
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