When started between the hours below, most switches take under five minutes from activation. In some cases, it can take up to three hours. 

Not to worry though, unless something goes awry, you won’t lose service from your previous provider until the switch is done. 

Switching takes place during the following hours:

- Monday-Friday, 8am to 8pm Sydney time

- Saturday, 10am to 6pm Sydney time

You'll know your switch is complete when your current service stops working. We'll also notify you in the app, by a push notification and via email :) Meanwhile, keep using your old SIM card as usual until the switch is complete.

We have humans available on chat Monday-Friday 8am-8pm and weekends/holidays 9am-6pm, Sydney time, so if you need any help - please reach out.

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