It’s usually a pretty quick fix! The most likely reason for the rejection is that the details you provided us don’t match what your previous provider has. This is usually due to the details being submitted as a post-paid account when it's pre-paid, or vice versa. The other most common reason is that the number isn't in your name with your previous provider. 


You can try resubmitting your switch a second time in the app. Just make sure that you're 100% certain on the above details before doing so.


If you're having troubles, chat to the felix team on the felix mobile app. They're online Monday-Friday 8am-8pm and weekends/holidays 9am-6pm, Sydney time.

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