Your switch could have failed because;

- The account number/date of birth provided didn't match the records of your previous provider

- The authorisation text sent back to felix mobile was incorrect.

Most of the time, we will let you know in the app what you need to do to fix the issue - it's usually a pretty quick fix. If you're having troubles, chat to the felix team on the felix mobile app. They're online 8am to 8pm Sydney time, every day.

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