Sorry to hear something went awry.
To order a replacement felix SIM, head to your felix app and tap Settings > Order replacement SIM.
We will then send you a link via email to confirm your request, the link will expire in four hours, so jump on it ASAP. We’ll send your replacement SIM to your address on file, if the address is incorrect, please chat to us in the felix app. We’ll be happy to help.
To active your replacement SIM, check here: How do I activate my replacement SIM?
If you have lost your phone, here are some extra steps you may want to take: My phone has been lost or stolen
Did you find it helpful?Send feedback