felix is all about doing the right thing by the planet and by our customers. So, if your renewal payment fails, we will automatically extend your service for another two days (and attempt a payment on each of those days). So, if you need a couple of days to pay, it's all good.

Alternatively, you can ensure that your next month's felix payment doesn't get processed by pausing your subscription in the felix app - there is no charge to do this. Once your plan is paused, you will still have access to your service up until the end of your current billing cycle.

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