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I need a replacement SIM
To order a replacement SIM, head to your felix app and tap Settings > Replace or swap your SIM, here you’ll be given the option to replace your SIM with ...

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Wed, 27 Apr, 2022 at 3:34 PM
Can I use both a physical SIM and an eSIM on my device? (Yep!)
Yep. If you have an active plan on a physical SIM and a separate plan on an eSIM you can use both plans simultaneously. In your device settings, you can pic...

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Fri, 28 Jan, 2022 at 9:56 AM
How do I set up and manage voicemail?
Voicemail is included in your felix subscription. Here's how to manage it: Dial code Action 121 Set up your voicemail for the first time* 121 ...

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Thu, 17 Mar, 2022 at 2:43 PM
How do I set up and manage my voicemail?
Voicemail is included in your felix subscription. Here are the short dial codes to manage it: - Dial 121 to set up your voicemail for the first time* ...

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Thu, 24 Feb, 2022 at 3:47 PM
How do I update my contact or payment details?
You can update your payment or contact info at any time in the felix app. Follow these steps: - Settings > Profile > enter security PIN sent over ...

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Fri, 11 Feb, 2022 at 3:53 PM
Can I purchase multiple SIMs under the one account?
Unfortunately, not at this stage but watch this space!

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Wed, 12 Jan, 2022 at 9:25 AM
How do I refer a friend?
If you're an active customer wanting to spread the love with your mates, you and each friend you refer can get $35 felix credit! To refer, grab you...

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Fri, 25 Mar, 2022 at 8:35 AM
My phone has been lost or stolen
So, if you've lost your phone, or it's been stolen, first yell at the sky, and then order a replacement SIM.  You can order a replacement SIM ...

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Wed, 27 Apr, 2022 at 4:00 PM
How do I activate my replacement physical SIM?
To activate your replacement physical SIM, jump into the felix app and tap Settings > Activate replacement SIM > Scan your SIM's barcode or pop i...

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Wed, 27 Apr, 2022 at 4:06 PM
Can I change my mobile number once I'm already activated?
Unfortunately, we are not able to update a mobile number on a current subscription, unless it is due to a case of unwanted and harassing contact. See this a...

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Tue, 24 Nov, 2020 at 3:53 PM

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