my subscription
You can find your felix account number in the felix mobile app. To find it, follow these steps: Log in to the felix mobile app > tap on the Settings ...
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Fri, 15 Mar, 2024 at 9:37 AM
Once you've activated your physical SIM or eSIM, you can find your number in the app by tapping Settings > Service number. If you have a physical...
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Wed, 12 Jan, 2022 at 11:41 AM
You can update your contact info at any time in the felix app. To update your contact info from the felix app, go to Settings > Profile > enter s...
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Thu, 28 Sep, 2023 at 3:59 PM
New felix customers If you've just signed up with an eSIM, haven't activated it yet and need a physical SIM delivered instead, you can request t...
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Wed, 21 Feb, 2024 at 12:50 PM
If you'd like to move from one device to another while using eSIM, you’ll need to request replace or swap your SIM within the felix app on the new compa...
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Thu, 7 Sep, 2023 at 3:38 PM
To order a replacement SIM, head to your felix app and tap Settings > Replace or swap your SIM. Here you can replace your SIM with a physical SIM or an e...
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Fri, 24 Nov, 2023 at 10:27 AM
Yes! If you have an active plan on a physical SIM and a separate plan on an eSIM you can use both plans simultaneously. In your device settings, you can pic...
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Thu, 28 Sep, 2023 at 5:40 PM
Voicemail is included in your felix subscription. Here's how to manage it: Dial code Action 121 Set up your voicemail for the first time* 121 C...
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Wed, 7 Feb, 2024 at 1:28 PM
Voicemail is included in your felix subscription. Here are the short dial codes to manage it: - Dial 121 to set up your voicemail for the first time* ...
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Wed, 7 Feb, 2024 at 1:28 PM
Unfortunately, not at this stage but watch this space!
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Wed, 12 Jan, 2022 at 9:25 AM