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How do I update my contact or payment details?
You can update your payment or contact info at any time in the felix app. Follow these steps: - Settings > Profile > Enter security PIN sent over ...

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Mon, 16 Nov, 2020 at 3:46 PM
How do I set up voicemail?
Call 121 from your phone to set up voicemail. This service is included in your felix subscription. When you set up voicemail, you’ll be asked to select ...

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Tue, 17 Nov, 2020 at 1:33 PM
When does my subscription expire?
Your felix subscription will auto-renew every month unless you pause or cancel your plan (both of which you can do at no charge to you!).

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Mon, 16 Nov, 2020 at 6:47 PM
My phone has been lost or stolen
So if you've lost your phone, or it's been stolen, first yell at the sky, and then we suggest that you quickly bar your SIM.  To do this, get ...

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Tue, 24 Nov, 2020 at 3:54 PM
Can I change my mobile number once I'm already activated?
Unfortunately, we are not able to update a mobile number on a current subscription, unless it is due to a case of unwanted and harassing contact. See this a...

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Tue, 24 Nov, 2020 at 3:53 PM
How can I change my marketing preferences?
There are a few ways you can change your marketing preferences with felix; - Tapping 'Unsubscribe' at the bottom of a felix marketing email or...

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Mon, 16 Nov, 2020 at 3:44 PM
I need a replacement SIM
Sorry to hear something went awry. Chat to us in the felix app and we will sort it out for you. If you have lost your phone, here are some extra steps y...

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Tue, 24 Nov, 2020 at 3:53 PM
How does pausing my felix subscription work?
You can pause your subscription at any time. In the felix app, go to Settings > Phone & Service settings > Pause my subscription > Pause my sub...

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Mon, 16 Nov, 2020 at 3:44 PM
Can I cancel my felix subscription at no extra cost? (Yes!)
Emotionally? No. Financially? Yes, you are able to cancel your subscription at any time with no exit fees. You're also able to pause your subscription ...

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Tue, 24 Nov, 2020 at 3:52 PM
How do I transfer my account/mobile number to another person?
Chat to us in the felix app and we will sort it out with you.

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Mon, 16 Nov, 2020 at 6:48 PM

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