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How do I move my eSIM to another device?
If you'd like to move from one device to another while using eSIM, you’ll need to request replace or swap your SIM within the felix app on the new compa...

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Thu, 7 Sep, 2023 at 3:38 PM
I need a replacement physical SIM or eSIM
To order a replacement SIM, head to your felix app and tap Settings > Replace or swap your SIM. Here you can replace your SIM with a physical SIM or an e...

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Fri, 24 Nov, 2023 at 10:27 AM
Can I use both a physical SIM and an eSIM on my device?
Yes! If you have an active plan on a physical SIM and a separate plan on an eSIM you can use both plans simultaneously. In your device settings, you can pic...

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Thu, 28 Sep, 2023 at 5:40 PM
How do I set up and manage voicemail?
Voicemail is included in your felix subscription. Here's how to manage it: Dial code Action 121 Set up your voicemail for the first time* 121 C...

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Thu, 17 Mar, 2022 at 2:43 PM
How do I set up and manage my voicemail?
Voicemail is included in your felix subscription. Here are the short dial codes to manage it: - Dial 121 to set up your voicemail for the first time* ...

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Thu, 26 Oct, 2023 at 10:36 AM
How do I update my contact details?
You can update your contact info at any time in the felix app.  To update your contact info from the felix app, go to Settings > Profile > enter s...

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Thu, 28 Sep, 2023 at 3:59 PM
Can I purchase multiple SIMs under the one account?
Unfortunately, not at this stage but watch this space!

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Wed, 12 Jan, 2022 at 9:25 AM
How do I refer a friend?
Spread the love and help the planet! Refer a friend to felix and you’ll both get a month free ($35 of credit) in your felix wallet when they sign up and act...

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Wed, 13 Sep, 2023 at 4:25 PM
Where can I find my referral credit?
If you’ve opted into push notifications, we’ll send you an alert when your friend has activated their SIM and the $35 of credit has been added into your fel...

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Thu, 14 Sep, 2023 at 3:09 PM
My phone has been lost or stolen
So, if you've lost your phone, or it's been stolen, first yell at the sky, and then order a replacement SIM.  You can order a replacement SIM th...

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Wed, 27 Apr, 2022 at 4:00 PM

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