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You can update your payment or contact info at any time in the felix app. Follow these steps: - Settings > Profile > Enter security PIN sent over ...
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Mon, 16 Nov, 2020 at 3:46 PM
Call 121 from your phone to set up voicemail. This service is included in your felix subscription. When you set up voicemail, you’ll be asked to select ...
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Tue, 25 May, 2021 at 10:07 AM
Your felix subscription will auto-renew every month unless you pause or cancel your plan (both of which you can do at no charge to you!).
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Mon, 16 Nov, 2020 at 6:47 PM
So if you've lost your phone, or it's been stolen, first yell at the sky, and then we suggest barring your SIM. To do this, jump in the felix...
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Mon, 5 Apr, 2021 at 2:56 PM
Unfortunately, we are not able to update a mobile number on a current subscription, unless it is due to a case of unwanted and harassing contact. See this a...
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Tue, 24 Nov, 2020 at 3:53 PM
There are a few ways you can change your marketing preferences with felix; - Tapping 'Unsubscribe' at the bottom of a felix marketing email or...
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Mon, 16 Nov, 2020 at 3:44 PM
Sorry to hear something went awry. To order a replacement felix SIM, head to your felix app and tap Settings > Order replacement SIM. We will t...
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Wed, 10 Mar, 2021 at 10:14 AM
You can pause your subscription at any time. In the felix app, go to Settings > Phone & Service settings > Pause my subscription > Pause my sub...
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Mon, 16 Nov, 2020 at 3:44 PM
Yep! You'are able to cancel your subscription at any time with no exit fees. You're also able to pause your subscription at any time if you'd...
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Mon, 2 Aug, 2021 at 10:26 AM
Chat to us in the felix app and we will sort it out with you.
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Mon, 16 Nov, 2020 at 6:48 PM