my subscription
You can update your payment or contact info at any time in the felix app. Follow these steps: - Settings > Profile > Enter security PIN sent over ...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 16 Nov, 2020 at 3:46 PM
Call 121 from your phone to set up voicemail. This service is included in your felix subscription. When you set up voicemail, you’ll be asked to select ...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Tue, 17 Nov, 2020 at 1:33 PM
Your felix subscription will auto-renew every month unless you pause or cancel your plan (both of which you can do at no charge to you!).
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 16 Nov, 2020 at 6:47 PM
So if you've lost your phone, or it's been stolen, first yell at the sky, and then we suggest barring your SIM. To do this, jump in the felix...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 5 Apr, 2021 at 2:56 PM
Unfortunately, we are not able to update a mobile number on a current subscription, unless it is due to a case of unwanted and harassing contact. See this a...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Tue, 24 Nov, 2020 at 3:53 PM
There are a few ways you can change your marketing preferences with felix; - Tapping 'Unsubscribe' at the bottom of a felix marketing email or...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 16 Nov, 2020 at 3:44 PM
Sorry to hear something went awry. To order a replacement felix SIM, head to your felix app and tap Settings > Order replacement SIM. We will t...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Wed, 10 Mar, 2021 at 10:14 AM
You can pause your subscription at any time. In the felix app, go to Settings > Phone & Service settings > Pause my subscription > Pause my sub...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 16 Nov, 2020 at 3:44 PM
Emotionally? No. Financially? Yes, you are able to cancel your subscription at any time with no exit fees. You're also able to pause your subscription ...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Tue, 24 Nov, 2020 at 3:52 PM
Chat to us in the felix app and we will sort it out with you.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 16 Nov, 2020 at 6:48 PM