my subscription
Spread the love and help the planet! Refer a friend to felix and you’ll both get a month free ($35 of credit) in your felix wallet when they sign up online ...
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Fri, 8 Mar, 2024 at 2:22 PM
If you’ve opted into push notifications, we’ll send you an alert when your friend has activated their SIM and the $35 of credit has been added into your fel...
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Thu, 14 Sep, 2023 at 3:09 PM
So, if you've lost your phone, or it's been stolen, first yell at the sky, and then order a replacement SIM. You can order a replacement SIM th...
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Wed, 27 Apr, 2022 at 4:00 PM
Please ensure you follow the steps in I need a replacement physical SIM or eSIM first. To activate your replacement physical SIM, jump into the felix ap...
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Wed, 24 Jan, 2024 at 2:30 PM
Unfortunately, we are not able to update a mobile number on a current subscription. If you're receiving harassing or threatening contact on your mobile ...
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Tue, 31 Oct, 2023 at 5:16 PM
You can pause your subscription at any time. In the felix app, go to Settings > Phone & Service settings > Pause my subscription > Pause my sub...
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Wed, 27 Sep, 2023 at 4:15 PM
Our subscription price for the Unlimited Mobile Data Plan increased to $40/mth on the 20th of September, but for customers who joined before this date and h...
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Tue, 17 Oct, 2023 at 3:27 PM
Below are some device-specific tips for removing an eSIM, if these steps don't match what your phone is displaying, it's best to consult your device...
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Tue, 22 Mar, 2022 at 8:53 AM
Chat to us in the felix app and we will sort it out with you.
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Mon, 16 Nov, 2020 at 6:48 PM
If you've forgotten your password: From the felix app login screen, tap Forgot your password? > Input your email > Send email. From there, open u...
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Thu, 28 Sep, 2023 at 4:00 PM