Home
more about felix
getting started
my subscription
network & speed
tech help
billing
felix support
green impact

tech help

My streaming is slow
While speeds are always variable, felix gives you an unlimited amount of data to use with speeds up to 20Mbps (https://felixmobile.com.au/plan/data-speed/) ...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 5 Apr, 2021 at 2:49 PM
What are the APN settings for felix?
APN (Access Point Name) settings are used by your phone, tablet or modem to connect to the internet, as well as to send/receive MMS messages, over the felix...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 16 Nov, 2020 at 3:48 PM
I am unable to send/receive texts
There are a couple of steps you can take to try and resolve this issue; 1. Restart your phone. Turning it on and off again will refresh your network con...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Wed, 10 Feb, 2021 at 10:16 AM
I am unable to make/receive calls
There are a couple of steps you can take to try and resolve this issue; 1. Restart your phone. Turning it on and off again will refresh your network con...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Wed, 10 Feb, 2021 at 10:15 AM
I think someone has fraudulently requested to move my mobile number to felix
That's not good. If you received an SMS from felix mobile but didn't request to switch your number to us, please reply STOP to the SMS to stop the...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Tue, 24 Nov, 2020 at 3:02 PM
Are felix SIMs compatible with smart watches?
felix SIMs don't offer an internet connection for a cellular smart watch. It's worth noting that if your smart watch is an Apple Watchâ„¢, you c...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 23 Nov, 2020 at 7:29 PM

Couldn't find what you need? Contact us