Home
more about felix
joining felix
setting up your SIM
my subscription
international add-ons
payments
network & troubleshooting
extra support

joining felix

The plan with a bigger plan.

How do I switch my number to felix?
It’s quick and easy to switch over to felix. Two main things to remember: - Leave your current provider's active SIM in your phone until your switch...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Thu, 25 Apr, 2024 at 12:02 PM
How do I sign up and order a felix SIM?
You can sign up and order your felix SIM or eSIM through the felix mobile app or on the web. You can also buy a felix SIM at Coles supermarkets. Once you ha...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Wed, 24 Jan, 2024 at 2:15 PM
How much does it cost to sign up?
felix mobile offers three, great value pre-paid plans.  - 25GB Mobile Plan ($25/month)   - 50GB Mobile Plan ($30/month)   - Unlimited Data Plan ...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Wed, 20 Sep, 2023 at 10:50 AM
Can I buy a felix SIM now and activate it later?
Yes! When you purchase a felix SIM, you have one year to activate it. Your monthly billing cycle won't start until you've activated. For example...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 25 Mar, 2024 at 12:21 PM
How do I sign up for an eSIM?
felix is proud to offer eSIM as a no-plastic solution to your mobile phone plan! To get started, please make sure you have: - An eSIM compatible device....

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Thu, 28 Sep, 2023 at 5:06 PM
Is my mobile phone compatible with a felix SIM?
felix can only be used in a mobile plan. You can see our approved devices list here. You can choose either an eSIM or physical SIM card. An eSIM is an e...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Thu, 14 Sep, 2023 at 1:43 PM
Can I sign up to felix if I'm only visiting Australia?
We'd love to have you! There are a couple of things you'll need to provide in order to sign up to felix: - A valid Australian residential addres...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Wed, 12 Apr, 2023 at 9:32 AM
How long will my physical SIM delivery take?
Our physical SIMs are sent express post (at no extra cost) by Australia Post and you can track its delivery in the felix app. We’ll also send you a tracking...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Wed, 21 Feb, 2024 at 1:50 PM
Can I activate my SIM overseas?
Your felix SIM will need to be activated on Aussie soil. You can use your SIM overseas though! See Can I use felix for International Roaming?

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Thu, 28 Sep, 2023 at 5:19 PM
What payment method can I sign up with?
felix accepts all valid Australian and internationally issued Mastercard or Visa credit/debit cards and PayPal.  Please note, if you sign up with an int...

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Sat, 9 Mar, 2024 at 12:15 PM

Couldn't find what you need? Contact us