My physical SIM scan isn't working
Last updated 08/07/2024

No problem! We recommend entering the SIM number manually, which is a 20-digit SIM number starting with 8961 that can be found on the SIM itself. From the Scan your felix SIM in the app, tap Enter manually > add your SIM number.

We’ve pre-filled the first section of the SIM number for you, so you’ll just need to add the remaining numbers..


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