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The big questions

What felix gets asked the most
How much does the felix subscription cost, and what's included?
Last updated 24/06/2022

felix is a pre-paid, no lock-in contract, $35/month mobile subscription. Your felix SIM gives you unlimited data at speeds of up to 20Mbps and unlimited standard calls and texts in Australia. 


It's really easy to bring your current number over to felix too, see how here: How do I switch my number to felix?


The best part, though, is that we also plant a tree each month for every single customer that holds an active subscription with us (this is on top of being certified carbon neutral and powered by 100% renewable electricity). It's good value with good values.


For full inclusions, head over to the plan page https://felixmobile.com.au/plan/


For International Roaming and Unlimited International Calls and Texts from within Australia, check these out: Do you have International Roaming? (We sure do!) or Can I call or text overseas numbers when in Australia?

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How do you look after the planet?
Last updated 19/07/2022

We are driven by doing right by our customers and the planet. felix has three core environmental initiatives:


- We are proudly carbon neutral, as certified by Climate Active

- We are the first Australian telco brand to be powered by 100% renewable electricity (yes, 100%!)

- We plant a tree every month for each of our active customers - so far we've planted over 420,000 trees.


More information on our purpose can be found here.

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Is felix post-paid or pre-paid?
Last updated 01/04/2021

felix is a prepaid subscription. It works similarly to a Netflix subscription, it rolls over every month unless you pause or cancel (which are both free to do!).

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How do I switch my number to felix?
Last updated 28/07/2022

It’s quick and easy to switch over to felix. Two main things to remember;


- Leave your current provider's active SIM in your phone until your switch is all done (at step 3 below)


- You don't need to let your current provider know you're switching. We'll look after all that in the back-end for you!


3 steps to switching:


1. Sign up in the felix app, verify your email on your phone, and choose to activate your service using an eSIM on your compatible device, or we can send you a peachy SIM in the mail (we’ll express post it for free!)


2. Follow the steps in the app to activate right away if you’re using an eSIM. If you’re waiting for a physical SIM, log into the felix app and follow the prompts to when it arrives. The switch usually takes just a few minutes* when started between 8am to 8pm Monday-Friday or 10am to 6pm Saturdays (Sydney time).


3. You'll know your felix SIM is activated and your switch has gone through when your previous provider's SIM goes into SOS.



*switches can take up to three business hours.

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How do I sign up?
Last updated 11/05/2022

Follow these steps to get set up with felix:


1. Head to https://felixmobile.com.au/buy to sign up, or you can download the felix mobile app to sign up (you'll need iOS version 12.0/Android OS version 5.0 or later)


2. Follow the sign up prompts. It's here you'll let us know if you want to bring your current number over to felix or get a peachy new one


3. Choose to order and activate with an eSIM on your compatible device, or we can send you a peachy physical SIM in the mail (we send this via Express Post at no extra cost to your home address, PO Box, or Parcel locker) 


4. When your peachy SIM arrives, activate it in the app and enjoy the sweet feeling of doing good for the planet. If you chose to sign up with an eSIM, you can activate it right away!


PS. You will pay your first month of the subscription when you first sign up, but your billing cycle won’t start until you’ve activated your service in the app.

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Free International Standard Calls from Australia to Ukraine
Last updated 03/05/2022

In light of recent events, felix will be offering free standard international mobile phone calls from Australia to Ukraine for all customers with an active subscription, to help reconnect families and loved ones. 


The free calls will be available from March 4, and will continue until further notice. 


Please note - while most communications in and out of Ukraine remain intact, potential infrastructure damage could impact call quality and service. If you experience any issues connecting to Ukraine, you may need to retry calling to successfully connect.

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Will I have coverage in my area?
Last updated 08/02/2022

Head here to check out felix mobile's coverage: https://felixmobile.com.au/network/ (note, felix is powered by the Vodafone 4G/3G network).

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