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The big questions

What felix gets asked the most
How much does the felix subscription cost, and what's included?
Last updated 26/09/2023

felix mobile offers three, great value pre-paid plans. 


- 25GB Mobile Plan ($25/month)


- 50GB Mobile Plan ($30/month)


- Unlimited Data Plan at speeds up to 20Mbps ($40/month)


All of our plans include unlimited standard talk and text to use in Aus and are on a no lock-in contract. You can choose to bring your number or get a new one when you switch over.


No matter which plan you choose, we also plant one tree a month for every month you’re with us. We’re also certified carbon neutral and powered by renewable electricity.


For more detail on our plan inclusions, head over to our plans page.


You can also add International Roaming or Unlimited International Calls and Texts to any plan. Check these articles out for more information: Can I use felix for International Roaming? or Can I call or text overseas numbers when in Australia?

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What is felix doing to look after the planet?
Last updated 14/09/2023

felix proudly contributes to reforestation around the world through our non-profit partner, One Tree Planted with one tree planted for every month you're with us. We've already reached our first goal of planting 1,000,000 trees around the world and we can't wait for you to join us!


We're also proudly certified carbon neutral by government-backed initiative, Climate Active, the first telco brand in Australia to be powered by 100% renewable electricity, and members of 1% for the Planet.


Beyond these wonderful partnerships, we offer eSIM as a way to switch to felix mobile, reducing our plastic use in production as well as less packaging. Our physical SIM cards are Eco-SIMs and are made with 100% PVC recycled material.


You can learn more about our purpose here.

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How do pre-paid plans work?
Last updated 26/09/2023

All of the felix mobile plans are pre-paid. This means you pay up front when you sign up to a service and at each recharge (billing cycle). Our no lock-in plans all last a full month (no sneaky 28-day expiry here!).

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How do I switch my number to felix?
Last updated 13/05/2024

It’s quick and easy to switch over to felix. Two main things to remember:


- Leave your current provider's active SIM in your phone until your switch is all done (at step three below)


- You don't need to let your current provider know you're switching. We'll look after all that in the backend for you


Switch your number to felix in three steps


1. Sign up in the felix mobile app, verify your email on your phone and select your plan. Choose to then activate your service using an eSIM, a SIM you purchased at Coles, Officeworks or Woolworths or a SIM we’ve sent to you in the mail.


2. Follow the steps in the felix mobile app to activate right away if you’re using an eSIM. If you’re waiting for a physical SIM, log into the felix app and follow the prompts to when it arrives. Switching usually takes just a few minutes* when started between 8am to 8pm Monday-Friday or 10am to 6pm Saturdays (Sydney time).


3. You'll know your felix SIM is activated and your switch has gone through when your previous provider's SIM goes into SOS. You can now go ahead and pop in your felix SIM.


*Switches can take up to three business hours.

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How do I get a felix SIM?
Last updated 13/05/2024

You can sign up and order your felix SIM or eSIM through the felix mobile app or on the web. You can also buy a felix SIM at Coles, Officeworks or Woolworths. Once you have your felix SIM, you’ll need to activate it in the felix mobile app.

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Will I have coverage in my area?
Last updated 22/05/2024

felix operates on the Vodafone 4G/5G network covering 23 million Australians. Use our coverage checker to see your expected coverage at any location across Australia. Please enter your device type and location for the most accurate result.



Related: Why is there a difference between the level of coverage displayed in your coverage checker and my own experience?

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