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The big questions

What felix gets asked the most
What’s included in my felix plan?
Last updated 08/07/2024

We offer three incredible value mobile plans at felix.

- 25GB mobile plan for $25/mth with unlimited data banking
- 50GB mobile plan for $35/mth with unlimited data banking
- Unlimited data plan at speeds up to 20Mbps for $40/mth

All felix plans are on a no lock-in contract and include unlimited standard talk and text.

We’re also proudly certified carbon neutral, powered by 100% renewable electricity and we plant one tree for every month you’re with us.

For all of plan inclusions and optional international add-ons, head to our felix mobile plans. You can also add Internation Roaming or Unlimited Internation Calls and Texts to any plan.

Check these articles our for more information: Can I use felix for International Roaming? or Can I call or text overseas numbers when in Australia?

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What is felix doing to look after the planet?
Last updated 08/07/2024

We proudly contribute to reforestation projects globally through our non-profit partner, One Tree Planted with one tree planted for every month you’re with us.

We’re also proudly certified carbon neutral by Climate Active, the first telco brand in Australia to be powered by 100% renewable electricity, and members of 1% for the Planet.

Beyond these wonderful partnerships, we encourage customers to switch to felix with an eSIM to reduce their plastic use as well as less overall packaging. If you choose to switch with a physical SIM card, you’ll be sent an Eco-SIM which is made from 100% recycled PVC material.

You can learn more about our purpose here.

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How do pre-paid plans work?
Last updated 08/07/2024

All felix plans are pre-paid. With a pre-paid plan, you pay up front when you sign up to our service and at each recharge (billing cycle). Our no lock-in contract plans all last a full month (no sneaky 28-day expiry). 

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How do I get a felix SIM?
Last updated 08/07/2024

You can choose to order a physical SIM on sign up to felix and it will be express posted to you. With our 3-in-1 physical SIM cards, you can punch out one of three standard sizes (standard, micro, nano) to use in any mobile device.

Find out how to sign up for an eSIM here

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How do I switch my number to felix?
Last updated 08/07/2024

It’s quick and easy to switch over to felix.

Two main things to remember: 

- Leave your current provider's active SIM in your phone until your switch is all done (at step three below).
- You don't need to let your current provider know you're switching. We'll look after all that in the backend for you.  

Switch your number to felix in three steps: 

1. Sign up in the felix mobile app, verify your email on your phone and select your plan.
2. Choose to then activate your service using an eSIM, a SIM you purchased at Coles, Woolworths or Officeworks or a SIM we’ve sent you in the mail. 
3. Follow the steps in the felix mobile app to activate right away if you’re using an eSIM. If you’re waiting for a physical SIM, log into the felix app and follow the prompts to when it arrives.
4. Switching usually takes just a few minutes* when started between 8am to 8pm Monday-Friday or 10am to 6pm Saturdays (Sydney time).  You'll know your felix SIM is activated and your switch has gone through when your previous provider's SIM goes into SOS. You can now go ahead and pop in your felix SIM. 

*Switches can take up to three business hours.

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Will I have coverage in my area?
Last updated 09/07/2024

We’re powered by the Vodafone’s 5G/4G network covering 24 million Australians. Use our coverage checker to see your expected coverage at any location across Australia. 



Related: Why is there a difference between the level of coverage displayed in your coverage checker and my own experience?

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