It’s quick and easy to switch over to felix.

Two main things to remember: 

- Leave your current provider's active SIM in your phone until your switch is all done (at step three below).
- You don't need to let your current provider know you're switching. We'll look after all that in the backend for you.  

Switch your number to felix in three steps: 

1. Sign up in the felix mobile app, verify your email on your phone and select your plan.
2. Choose to then activate your service using an eSIM, a SIM you purchased at Coles, Woolworths or Officeworks or a SIM we’ve sent you in the mail. 
3. Follow the steps in the felix mobile app to activate right away if you’re using an eSIM. If you’re waiting for a physical SIM, log into the felix app and follow the prompts to when it arrives.
4. Switching usually takes just a few minutes* when started between 8am to 8pm Monday-Friday or 10am to 6pm Saturdays (Sydney time).  You'll know your felix SIM is activated and your switch has gone through when your previous provider's SIM goes into SOS. You can now go ahead and pop in your felix SIM. 

*Switches can take up to three business hours.

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