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network & troubleshooting

Will I have coverage in my area?
Head here to check out felix mobile's coverage: https://felixmobile.com.au/network/ (note, felix is powered by the Vodafone 4G/3G network).

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Tue, 8 Feb, 2022 at 7:01 PM
Which network does felix use?
felix uses Vodafone's 4G/3G network to connect its customers. Vodafone's 4G/3G network covers 23 million Australians.

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Wed, 12 Jan, 2022 at 1:30 PM
What is felix's relationship to Vodafone and TPG Telecom?
We're family. felix is made up of dreamers and doers. We're a small start-up within the TPG Telecom group. felix uses Vodafone's 4G/3G networ...

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Wed, 12 Jan, 2022 at 1:28 PM
Network Maintenance and Upgrade Tracker
felix operates on the Vodafone 4G/3G network. The Vodafone team are continuously making improvements to the mobile network. You can use this handy tool to s...

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Wed, 8 Dec, 2021 at 10:03 AM
I'm getting less than 20Mbps, why?
Remember the data speeds for felix are up to 20Mbps, and the actual speeds you experience may vary depending on factors such as device capabilities, locatio...

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Mon, 4 Jan, 2021 at 5:03 PM
My data is running slowly
felix Mobile offers speeds up to 20Mbps. Factors such as device capabilities, location and obstructions, network congestion, and coverage can impact the spe...

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Mon, 20 Dec, 2021 at 1:42 PM
My streaming is slow
While speeds are always variable, felix gives you an unlimited amount of data to use with speeds up to 20Mbps (https://felixmobile.com.au/plan/data-speed/) ...

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Sun, 17 Oct, 2021 at 11:48 AM
I am unable to send/receive texts
There are a couple of steps you can take to try and resolve this issue; 1. Restart your phone. Turning it on and off again will refresh your network con...

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Wed, 11 May, 2022 at 12:02 PM
I am unable to make/receive calls
There are a couple of steps you can take to try and resolve this issue; 1. Restart your phone. Turning it on and off again will refresh your network con...

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Wed, 10 Feb, 2021 at 10:15 AM
I’m having troubles with my iMessage since activating my SIM
The best place to go for any help with your iMessage is this Apple Support article. Here are some other tricks we’ve gathered along the way that may hel...

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Fri, 11 Feb, 2022 at 4:00 PM

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