network & troubleshooting

Will I have coverage in my area?
We’re powered by the Vodafone 5G/4G network covering 24 million Australians. Use our coverage checker to see your expected coverage at any location across A...

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Thu, 5 Sep, 2024 at 12:49 PM
Which network does felix use?
felix is powered by the Vodafone 5G/4G network covering 24 million You can check out our coverage map here.

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Mon, 8 Jul, 2024 at 11:21 AM
How do I know when I’m using VoLTE?
You’ll know your using VoLTE if: - You’re on an iPhone and your phone is connected to 4G while on a phone call. - You’re on an Android and see the VoLTE ...

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Tue, 9 Jul, 2024 at 2:32 PM
Where can I use WiFi Calling?
If you have a compatible device, you can use WiFi Calling whenever you’re connected to a WiFi network. Your phone will automatically make the call over the ...

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Tue, 9 Jul, 2024 at 2:38 PM
How do I make WiFi calls?
Switching WiFi calling on or off If you’re using a compatible device, WiFi Calling will likely be automatically enabled. iPhone Go to Settings >...

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Tue, 9 Jul, 2024 at 2:37 PM
Network Maintenance and Upgrade Tracker
We’re powered by the Vodafone 5G/4G network! The TPG team is regularly making improvements to the mobile network. You can use the tool from the link below...

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Thu, 5 Dec, 2024 at 12:58 PM
Why is there a difference between the level of coverage displayed in your coverage checker and my own experience?
The coverage map has been made using advanced prediction tools which we aim to make as accurate as possible. However, the differences between predicted an...

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Tue, 9 Jul, 2024 at 11:50 AM
What is 5G?
5G is 5th generation wireless tech - coming in after 4G and LTE. It's all about having more bandwidth, so it can handle more devices on the network at t...

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Thu, 20 Jun, 2024 at 2:58 PM
I'm getting less than 20Mbps, why?
On our Unlimited data mobile plan, you get speeds up to 20Mbps. The actual speeds you experience may vary depending on factors such as device capabilities, ...

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Tue, 9 Jul, 2024 at 11:48 AM
My data is running slowly
Your data speed can be affected by a few things including your mobile plan type, device capabilities, location and obstructions, network congestion and cove...

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Tue, 9 Jul, 2024 at 11:39 AM