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network & troubleshooting
Our 25GB and 50GB plans have a speed cap of 150Mbps, and on our Unlimited data plan speeds are capped at up to 20Mbps. If you’re experiencing slow speeds, ...
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Fri, 9 Aug, 2024 at 12:26 PM
There are a couple of steps you can take to try and resolve this issue; 1. Restart your phone. Turning it on and off again will refresh your network con...
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Tue, 9 Jul, 2024 at 12:09 PM
There are a few steps you can take to try and resolve this issue: 1. Restart your phone - turning it on and off again will refresh your network connect...
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Tue, 9 Jul, 2024 at 12:11 PM
The best place to go for any help with your iMessage is this Apple Support article. Here are some other tricks we’ve gathered along the way that may hel...
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Tue, 9 Jul, 2024 at 12:11 PM
APN means Access Point Name and is used by your phone to connect to the internet, as well as send/receive MMS messages over the felix mobile network. Most s...
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Tue, 9 Jul, 2024 at 2:24 PM
You can use VoLTE on any VoLTE compatible device.
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Tue, 9 Jul, 2024 at 2:33 PM
If you turn off WiFi calling, you will make calls over the mobile network only. Some mobile devices allow you to toggle VoLTE on and off. If you turn VoLTE ...
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Tue, 9 Jul, 2024 at 2:40 PM
Important information about emergency calls to Triple Zero (000) To keep you safe phones must support Triple Zero (000) calling over 4G (using VoLTE) in...
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Mon, 2 Dec, 2024 at 1:11 PM
felix is only designed for use in a mobile phone, but you’re able to hotspot to personal devices such as your laptop when needed. felix can’t be used as a r...
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Tue, 9 Jul, 2024 at 11:35 AM
You can check your speed in real-time on free websites like Speedtest by Ookla – The Global Broadband Speed Test.
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Tue, 9 Jul, 2024 at 11:32 AM