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network & troubleshooting

My streaming is slow
On our 25GB and 50GB Mobile Plan, speeds are uncapped. On our Unlimited Data Plan, speeds are capped at up to 20Mbps.   For most streaming services, 20Mbps...

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Wed, 20 Sep, 2023 at 11:20 AM
I am unable to send/receive texts
There are a couple of steps you can take to try and resolve this issue; 1. Restart your phone. Turning it on and off again will refresh your network con...

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Wed, 14 Jun, 2023 at 9:34 AM
I am unable to make/receive calls
There are a few steps you can take to try and resolve this issue:  1. Restart your phone - turning it on and off again will refresh your network connect...

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Tue, 26 Sep, 2023 at 5:08 PM
I’m having troubles with my iMessage since activating my SIM
The best place to go for any help with your iMessage is this Apple Support article. Here are some other tricks we’ve gathered along the way that may hel...

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Mon, 21 Aug, 2023 at 11:43 AM
What are the APN settings for felix?
APN (Access Point Name) settings are used by your phone to connect to the internet, as well as to send/receive MMS messages, over the felix mobile network. ...

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Mon, 8 Nov, 2021 at 3:43 PM
Can I access VoLTE on a 5G compatible device?
Yep, you can use VoLTE on any VoLTE compatible device

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Mon, 26 Sep, 2022 at 1:39 PM
What happens if I turn off WiFi Calling and VoLTE?
If you switch off WiFi Calling and VoLTE (Voice Over LTE/4G) you won't be able to make calls. Your phone will automatically make calls over the stro...

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Fri, 19 Jan, 2024 at 11:42 AM
More information on the 3G network closure
When is the 3G network shutting down? TPG Telecom (felix is a brand of TPG Telecom) will be switching off the 3G mobile network on the specified dates: ...

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Fri, 2 Feb, 2024 at 1:11 PM
Is felix suitable to replace my home internet connection?
felix is designed for use in a mobile phone. You can hotspot to your personal devices, such as your laptop when needed, but felix can’t be used as a replace...

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Fri, 11 Feb, 2022 at 3:12 PM
How can I check my upload/download speed (in real-time)?
There are heaps of free to use websites (such as https://speedtest.net/) that will measure your download and upload Mbps in real-time. felix will endeav...

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Wed, 20 Sep, 2023 at 10:53 AM

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