network & troubleshooting
On our 25GB and 50GB Mobile Plan, speeds are uncapped. On our Unlimited Data Plan, speeds are capped at up to 20Mbps. For most streaming services, 20Mbps...
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Wed, 20 Sep, 2023 at 11:20 AM
There are a couple of steps you can take to try and resolve this issue; 1. Restart your phone. Turning it on and off again will refresh your network con...
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Wed, 14 Jun, 2023 at 9:34 AM
There are a few steps you can take to try and resolve this issue: 1. Restart your phone - turning it on and off again will refresh your network connect...
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Tue, 26 Sep, 2023 at 5:08 PM
The best place to go for any help with your iMessage is this Apple Support article. Here are some other tricks we’ve gathered along the way that may hel...
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Mon, 21 Aug, 2023 at 11:43 AM
APN (Access Point Name) settings are used by your phone to connect to the internet, as well as to send/receive MMS messages, over the felix mobile network. ...
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Mon, 8 Nov, 2021 at 3:43 PM
Yep, you can use VoLTE on any VoLTE compatible device
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Mon, 26 Sep, 2022 at 1:39 PM
If you switch off WiFi Calling and VoLTE (Voice Over LTE/4G) you won't be able to make calls. Your phone will automatically make calls over the stro...
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Fri, 19 Jan, 2024 at 11:42 AM
When is the 3G network shutting down? TPG Telecom (felix is a brand of TPG Telecom) will be switching off the 3G mobile network on the specified dates: ...
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Fri, 22 Mar, 2024 at 2:45 PM
felix is designed for use in a mobile phone. You can hotspot to your personal devices, such as your laptop when needed, but felix can’t be used as a replace...
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Fri, 11 Feb, 2022 at 3:12 PM
There are heaps of free to use websites (such as https://speedtest.net/) that will measure your download and upload Mbps in real-time. felix will endeav...
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Wed, 20 Sep, 2023 at 10:53 AM