felix operates on the Vodafone 4G network covering 23 million Australians. Use our coverage checker to see your expected coverage at any location across Australia. Please enter your device type and location for the most accurate result.
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Send feedbackfelix uses Vodafone's 4G network to connect its customers. Vodafone's 4G network covers 23 million Australians.
You can check out our coverage map here.
We are working on bringing Vodafone’s 5G network to felix customers by the first half of 2024. Keep an eye out for more information on this soon.
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Send feedbackIf you’re on an iPhone, you’ll notice that your phone is connected to 4G while on a phone call. On Android, you’ll see the ‘VoLTE’ icon in the network bar at the top of your screen while on a call.
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Send feedbackIf you have a compatible device, you can use WiFi Calling whenever you’re connected to a WiFi network. Your phone will automatically make the call over the strongest signal available (WiFi or 4G/VoLTE).
For instructions on enabling WiFi Calling, see How do I turn on WiFi Calling?
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Send feedbackSwitching WiFi calling on or off
If you’re using a compatible device, WiFi Calling will likely be automatically enabled.
iPhone
Go to Settings > tap Mobile > tap WiFi Calling > toggle WiFi Calling on This iPhone to 'on' or ‘off’.
Samsung
Go to Settings > tap Connections > tap WiFi Calling > select 'on' or ‘off’.
Go to Settings > tap Network and Internet > tap Calls and SMS > tap Wi-Fi calling > toggle Use Wi-Fi calling to 'on' or ‘off’.
Alternatively, consult your device manufacturer.
Do I need to make WiFi calls differently from standard calls?
Calling a mobile number is generally just like a normal call. However, calls that rely on location to work, such as landlines, 1300 or 1800 numbers, or 000 (emergency services), may not connect successfully when using WiFi calling.
Calling Landline numbers
Dial the area code, such as 02 or 03, when calling, even if you’re in the same state. If this fails, try switching off WiFi calling and trying again.
Calling 000, 1300 or 1800 numbers
These numbers usually rely on your location to connect you, and WiFi calling may not give your accurate location. To fix this, try switching WiFi calling off, reconnecting to the network and try again. If you call 000 and are not in a Vodafone coverage area, your call will connect to any Australian mobile network that has coverage.
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Send feedbackfelix operates on the Vodafone 4G network. The Vodafone team are continuously making improvements to the mobile network. You can use this handy tool to see if there are any scheduled maintenance upgrades to the network in your area. Simply enter the device that you’re using and the suburb you’d like to check.
If you have any troubles using the below tool, you can also find it here.
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Send feedbackThe coverage map has been made using advanced prediction tools which we aim to make as accurate as possible. However the differences between predicted and actual coverage are unfortunately unavoidable due to the nature of radio based mobile networks and the unlimited variations in environment at a specific location. For example, the distance from the network base station affects coverage and geographic features like hills, buildings and trees can block mobile signals and affect mobile reception.
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Send feedbackWe’re working on bringing Vodafone’s state-of-the art 5G network to felix customers by the first half of 2024.
What is 5G?
5G is the newest mobile network technology and has the potential to make our lives smarter, safer, and more efficient. As the next generation of cellular network technology for both mobile and fixed wireless applications, 5G can contribute to increased data speeds and lower latency.
5G allows mobile network speeds to be faster than ever, which can contribute to higher quality streaming, faster gaming and more real-time connectivity.
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Send feedbackOn our Unlimited Data Plan, you get speeds up to 20Mbps. The actual speeds you experience may vary depending on factors such as device capabilities, location, network congestion, network coverage and if you are roaming.
Like trying to squeeze a group of commuters into the one carriage at peak hour, your Mbps will alter depending on the traffic around you trying to access the same connection. Unlike the commuters, your data won't get all sweaty.
Another reason could be if you are tethering to another device, this may impact network performance to your device. Check our coverage map to see the general average coverage where you live, work or play: Mobile Network Coverage | felix mobile.
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Send feedbackThere are a few different factors that can impact your data speed including your mobile plan type, device capabilities, location and obstructions, network congestion and coverage.
If you’re on either our 25GB or 50GB Mobile Plan and have used your full data allowance and don’t have any data in your data bank, your speed will slow to 1.5Mbps. You can add an extra 10GB of data to your data bank in just a few taps for $10. More on how to add a 10GB data pack here.
Next thing to check is the coverage tracker, to see what your experience should be like at your location.
If all looks good there, you can check the Network Maintenance and Upgrade Tracker to see if there are any planned upgrades happening in your suburb that may be temporarily impacting the speeds you’re getting.
If everything looks OK at your location, you can try the following steps:
- If you have a physical SIM, turn off your phone, take it out and make sure it's clear of dust and sitting in the phone correctly, then pop it back in again & turn your phone on
- Check that your WiFi is switched off
- Check that your hotspot is switched off
- Check that your data is set to come from 4G Auto or similar
- Reset your phone's network settings from the Settings app on your phone.
If all the above still doesn't seem to fix it, you can chat in with the team any day from the felix app.
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Send feedbackOn our 25GB and 50GB Mobile Plan, speeds are uncapped. On our Unlimited Data Plan, speeds are capped at up to 20Mbps.
For most streaming services, 20Mbps is more than enough to stream video in HD. In fact, Netflix only recommends 3Mbps for HD streaming. (See: How much speed do video streaming services need for HD quality?). However, typically 20Mbps is suitable to be able to stream music and high-definition video, make a video call, browse the internet and catch up on social media.
If you're having troubles, check your speed in real-time for free on websites like Speedtest by Ookla - The Global Broadband Speed Test. If you’re on our Unlimited Data Plan and getting less than 20Mbps in your area, you can try toggling the resolution (i.e. moving from HD 1080 to HD 720). Usually, you can toggle between these from the bottom right hand corner of the video itself.
We also have humans on chat Monday-Friday 8am-8pm and weekends/holidays 9am-6pm, Sydney time, if you wanted to get in touch for some troubleshooting.
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Send feedbackThere are a couple of steps you can take to try and resolve this issue;
1. Restart your phone. Turning it on and off again will refresh your network connection
2. Ensure your payments are up to date - log into the felix app to check
3. Check the coverage in your area: https://felixmobile.com.au/network/
4. Try making a phone call. This will confirm where it's an issue with your whole service or just your messaging
5. Free up space in your inbox and sent messages. If your inbox is full, you might not be able to receive or send messages.
6. Check that the SMSC on your device is correct. You can check it by dialing *#5005*7672#. If the ‘Service Centre Address’ isn't +61415011501, then dial **5005*7672*+61415011501# to set it to that.
Messaging on iPhones
If you’re using an iPhone, check if the message you’re trying to send is enclosed in a blue bubble.
If so, this indicates that it's trying to send an iMessage over the internet, rather than as an SMS, so you will require working mobile data or access to a Wi-Fi network. If you want, you can turn iMessage off on your phone by going to Settings > Messages > toggle 'iMessage' off.
Premium or International texts
Premium rate numbers aren't included in your felix mobile subscription. You can add unlimited international calls and text in the felix app for an extra $5/month. See this article for more information: How much do Unlimited International Calls and Text cost?
If you're still unable to send/receive texts, please reach out to the felix team in the app for help.
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Send feedbackThere are a few steps you can take to try and resolve this issue:
1. Restart your phone - turning it on and off again will refresh your network connection
2. Ensure your payments are up to date - log into the felix app to check
3. Check the coverage in your area: https://felixmobile.com.au/network/
4. Try calling a different number - This may indicate whether it's an issue with their service or yours
Calling landlines
If you’re trying to call a landline number and the call fails, you may need to check if WiFi is on. Landline calls over WiFi require the state-based area code (e.g. 02 or 03), even in the same state. Try adding the area code or turning off WiFi calling, then try again. For instructions, you can head here: Do I need to make WiFi calls differently from standard calls?
Premium or International calls
Premium rate numbers aren't included in your felix mobile subscription. You can add unlimited standard international calls and text to your subscription for an extra $5/month. See this article for more information: Can I call or text overseas numbers when in Australia?
If you're still unable to make/receive calls, please reach out to the felix team in the app for help.
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Send feedbackThe best place to go for any help with your iMessage is this Apple Support article.
Here are some other tricks we’ve gathered along the way that may help, though!
- Check that the correct number is displaying under Settings > Phone > My number
- Check that your device’s timezone settings are set to automatic
- Manually update your network provider settings
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Send feedbackAPN (Access Point Name) settings are used by your phone to connect to the internet, as well as to send/receive MMS messages, over the felix mobile network. Below you'll find APN, WAP and MMS settings for your phone.
Most smartphones will automatically configure to the felix mobile network, powered by Vodafone 4G, after inserting your felix SIM.
If you are still experiencing issues, you may need to manually configure your APN settings by using the information below. You may have to refer to your device's user manual to locate the section of the settings that manually configures your device's APN.
Internet settings for smartphones
Name VF WEB
APN live.vodafone.com
MCC 505
MNC 03
APN Type default
Note: Your phone may not require the MCC, MNC or APN Type
Internet settings for WAP-based phones (i.e. non-smartphones)
Name VF WAP
APN live.vodafone.com
Proxy 10.202.2.60
Port 8080
Note: Your phone may not require the MCC, MNC or APN Type
MMS settings
Name Vodafone AU-MMS
APN live.vodafone.com
MMSC http://pxt.vodafone.net.au/pxtsend
MMS Proxy 10.202.2.60
MMS Port 8080
MCC 505
MNC 03
APN type mms
Note: Your phone may not require the MCC, MNC or APN Type.
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Send feedbackYep, you can use VoLTE on any VoLTE compatible device
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Send feedbackIf you switch off WiFi Calling and VoLTE (Voice Over LTE/4G) you won't be able to make calls.
Your phone will automatically make calls over the strongest signal available for the features you’ve enabled (VoLTE/4G or WiFi Calling).
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Send feedbackWhen is the 3G network shutting down?
TPG Telecom (felix is a brand of TPG Telecom) will be switching off the 3G mobile network on the specified dates:
- Western Australia: 15th December
- South Australia & Northern Territory: 14th January
- Queensland: 16th January
- Victoria & Tasmania: 21st to 23rd January
- New South Wales and Australian Capital Territory: 28th to 30th January
How does the 3G shut down affect me?
For felix customers, this means 3G voice calls will automatically carry over to 4G or WiFi calling (for devices with that feature).
VoLTE and WiFi Calling have been recently made available to felix customers which will provide them with an enhanced calling experience. Head to our VoLTE and WiFi calling page to find out more.
I have a 3G only phone, how does this affect me?
If your device is 3G only, please consider upgrading to a 4G, VoLTE capable device or you will no longer be able to make calls, send texts or access the internet on your phone when the 3G network switches off.
Emergency calls will be made using our 3G network where available or any other cellular network. WiFi internet access is still possible.
Why is 3G closing?
The 3G closure is due to a decline in 3G network use over the recent years, as customers have started to use devices that access greater speed and connectivity of both the 4G and 5G mobile networks.
The retirement of older network technologies like 3G is part of an important industry-wide move to provide customers with better speed and greater functionality with today’s modern mobile phones and devices.
Related
- Can I use VoLTE (Voice over LTE/4G) to call emergency services?
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Send feedbackfelix is designed for use in a mobile phone. You can hotspot to your personal devices, such as your laptop when needed, but felix can’t be used as a replacement for home internet, or as a hotspot for other people’s devices.
Please see our Fair Use Policy for more info!
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Send feedbackThere are heaps of free to use websites (such as https://speedtest.net/) that will measure your download and upload Mbps in real-time.
felix will endeavour to give you the best possible speed on your plan however the actual speeds you experience may vary depending on many factors such as device capability, location, network congestion at the time of use, network coverage and if you’re roaming.
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Send feedbackPopular streaming services like Netflix, Stan and YouTube recommend from 4.5 - 7.5Mbps for HD streaming and 15 - 20Mbps for 4K streaming on their sites.
On our 25GB and 50GB Mobile Plan, speeds are uncapped. On our Unlimited Data Plan, speeds are capped at up to 20Mbps.
Speeds are always variable and will depend on factors such as device capabilities, network coverage and congestion in the area you're in.
Sources as at 31 October, 2022:
- Netflix - Internet connection speed recommendations
- Stan - How do I troubleshoot any network connection issues?
- System requirements & supported devices for YouTube
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Send feedbackfelix always endeavours to give you the best possible speed. On our 25GB and 50GB Mobile Plan, speeds are uncapped. On our Unlimited Data Plan, speeds are capped at up to 20Mbps.
Average speed (upload or download) is difficult to pinpoint as it depends on a whole range of factors such as device capabilities, obstructions, network congestion, and coverage.
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Send feedbackLooking to reduce your data consumption? Here’s a couple of handy tips to reduce data usage:
- Stick to WiFi wherever possible and download content when you’re connected to WiFi instead of streaming while using your mobile data
- Force close any apps that may be running in the background
- Turn off background app refresh if you’re on an iPhone
Go to settings > general > background app refresh > off or toggle the individual apps you don’t want running in the background
- Turn off background app refresh if you’re on an Android
Pull down the notification bar for settings > tap settings button > tap connections > data usage > from the Mobile section tap mobile data usage > choose an app from below the usage graph > tap allow background data usage to turn off.
- Take your GPS maps offline
Did you know? You can download maps before you head off somewhere so you can still find your way even when you’re not connected to WiFi or mobile data.
- Switch off autoplay on video apps such as YouTube
Need more data? Add a 10GB data pack in the app or upgrade your plan to our 50GB Mobile Plan ($30/mth) or Unlimited Mobile Data Plan ($40/mth).
Other helpful resources:
- Use Low Data Mode on your iPhone and iPad
- Reduce & manage mobile data usage - Pixel Phone Help
- Manage data usage on your Galaxy phone
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