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network & troubleshooting

Coverage and what 20Mbps means for you.
Will I have coverage in my area?
Last updated: 08/02/2022

Head here to check out felix mobile's coverage: https://felixmobile.com.au/network/ (note, felix is powered by the Vodafone 4G/3G network).

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Which network does felix use?
Last updated: 12/01/2022

felix uses Vodafone's 4G/3G network to connect its customers. Vodafone's 4G/3G network covers 23 million Australians.

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What is felix's relationship to Vodafone and TPG Telecom?
Last updated: 12/01/2022

We're family. felix is made up of dreamers and doers. We're a small start-up within the TPG Telecom group. felix uses Vodafone's 4G/3G network (Vodafone is  also part of the TPG Telecom group), which covers 23 million Australians.

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Network Maintenance and Upgrade Tracker
Last updated: 08/12/2021

felix operates on the Vodafone 4G/3G network. The Vodafone team are continuously making improvements to the mobile network. You can use this handy tool to see if there are any scheduled maintenance upgrades to the network in your area. Simply enter the device that you’re using and the suburb you’d like to check.


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I'm getting less than 20Mbps, why?
Last updated: 04/01/2021

Remember the data speeds for felix are up to 20Mbps, and the actual speeds you experience may vary depending on factors such as device capabilities, location, network congestion, network coverage and if you are roaming. 


Like trying to squeeze a group of commuters into the one carriage at peak hour, your Mbps will alter depending on the traffic around you trying to access the same connection. Unlike the commuters, your data won't get all sweaty. 


Another reason could be if you are tethering to another device, this may impact network performance to your device. 


Check our coverage map to see the general average coverage where you live, work or play: https://felixmobile.com.au/network/

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My data is running slowly
Last updated: 20/12/2021

felix Mobile offers speeds up to 20Mbps. Factors such as device capabilities, location and obstructions, network congestion, and coverage can impact the speeds you get in felix.


First thing to check is the coverage tracker, to see what your experience should be like at your location.


Secondly, you can check the Network Maintenance and Upgrade Tracker to see if there are any planned upgrades happening in your suburb that may be temporarily impacting the speeds you’re getting.


If everything looks OK at your location, you can try the following steps:


- If you have a physical SIM, turn off your phone, take it out and make sure it's clear of dust and sitting in the phone correctly, then pop it back in again & turn your phone on

- Check that your WiFi is switched off

- Check that your hotspot is switched off

- Check that your data is set to come from 4G/3G Auto or similar

- Reset your phone's network settings from the Settings app on your phone.


If all the above still doesn't seem to fix it, you can chat in with the team any day from the felix Mobile app.


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My streaming is slow
Last updated: 17/10/2021

While speeds are always variable, felix gives you an unlimited amount of data to use with speeds up to 20Mbps (https://felixmobile.com.au/plan/data-speed/) in felix coverage areas.


For most streaming services, 20Mbps is more than enough to stream video in HD (See: How much speed do video streaming services need for HD quality?). 


If you're having troubles, check your speed in real-time for free on websites like http://speedtest.net/. If you're getting less than 20Mbps in your area, you can try toggling the resolution (i.e. moving from HD 1080 to HD 720). Usually, you can toggle between these from the bottom right hand corner of the video itself. 


We also have humans on chat Monday-Friday 8am-8pm and weekends/holidays 9am-6pm, Sydney time, if you wanted to get in touch for some troubleshooting.

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I am unable to send/receive texts
Last updated: 11/05/2022

There are a couple of steps you can take to try and resolve this issue;


1. Restart your phone. Turning it on and off again will refresh your network connection.


2. Ensure your payments are up to date - log into the felix app to check


3. Check the coverage in your area: https://felixmobile.com.au/network/


4. Try making a phone call. This will confirm where it's an issue with your whole service or just your messaging


5. Free up space in your inbox and sent messages. If your inbox is full, you might not be able to receive or send messages.


6. Check that your SMSC number is set to +61415011501 (you can do this from your phone's settings!).


Messaging on iPhones

If you’re using an iPhone, check if the message you’re trying to send is enclosed in a blue bubble.

If so, this indicates that it's trying to send an iMessage over the internet, rather than as an SMS, so you will require working mobile data or access to a Wi-Fi network. If you want, you can turn iMessage off on your phone by going to Settings > Messages > toggle 'iMessage' off.


Premium or International texts

Premium rate numbers aren't included in your felix mobile subscription. You can add unlimited international calls and text in the felix app for an extra $5/month. See this article for more information: How much do Unlimited International Calls and Text cost?


If you're still unable to send/receive texts, please reach out to the felix team in the app for help. 

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I am unable to make/receive calls
Last updated: 10/02/2021

There are a couple of steps you can take to try and resolve this issue;


1. Restart your phone. Turning it on and off again will refresh your network connection


2. Ensure your payments are up to date - log into the felix app to check


3. Check the coverage in your area: https://felixmobile.com.au/network/


4. Try calling a different number. This may indicate whether it's an issue with their service or yours.


Premium or International calls

Premium rate numbers aren't included in your felix mobile subscription. You can add on an unlimited international calls and text package to your subscription for an extra $5/month. See this article for more information: How much do Unlimited International Calls and Text cost?


If you're still unable to make/receive calls, please reach out to the felix team in the app for help. 

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I’m having troubles with my iMessage since activating my SIM
Last updated: 11/02/2022

The best place to go for any help with your iMessage is this Apple Support article.


Here are some other tricks we’ve gathered along the way that may help though!


- Check that the correct number is displaying under Settings > Phone > My number


- Check that your device’s timezone settings are set to automatic 


- Check that the SMSC on your device. You can check it by dialing *#5005*7672#. If the ‘Service Centre Address’ isn't +61415011501, then dial **5005*7672*+61415011501# to set it to that.

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Will I have access to 5G on felix?
Last updated: 12/01/2022

felix uses Vodafone's 4G/3G network to power its subscription. At the moment, there isn't an available option to switch to 5G.

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What are the APN settings for felix?
Last updated: 08/11/2021

APN (Access Point Name) settings are used by your phone to connect to the internet, as well as to send/receive MMS messages, over the felix mobile network. Below you'll find APN, WAP and MMS settings for your phone.


Most smartphones will automatically configure to the felix mobile network, powered by Vodafone 4G, after inserting your felix SIM.


If you are still experiencing issues, you may need to manually configure your APN settings by using the information below. You may have to refer to your device's user manual to locate the section of the settings that manually configures your device's APN.


Internet settings for smartphones

Name        VF WEB

APN        live.vodafone.com

MCC        505

MNC        03

APN Type        default

Note: Your phone may not require the MCC, MNC or APN Type 



Internet settings for WAP-based phones (i.e. non-smartphones)

Name           VF WAP

APN        live.vodafone.com

Proxy        10.202.2.60

Port        8080

Note: Your phone may not require the MCC, MNC or APN Type 



MMS settings

Name        Vodafone AU-MMS

APN        live.vodafone.com

MMSC        http://pxt.vodafone.net.au/pxtsend

MMS Proxy        10.202.2.60

MMS Port        8080

MCC        505

MNC        03

APN type        mms

Note: Your phone may not require the MCC, MNC or APN Type.

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