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Coverage and what 20Mbps means for you.
Just how fast is 20Mbps?
Last updated: 21/12/2020

With 20Mbps, you can make and receive HD video calls, stream HD TV shows and movies, use cloud storage and of course, do normal day to day things like checking your social media and emails.


Very large files may be slow to load.


For more information on what you can and can't do at speeds of up to 20Mbps, go to: https://felixmobile.com.au/plan/data-speed/

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How much speed do video streaming services need for HD quality?
Last updated: 10/02/2021

Popular streaming services like Netflix, Stan and YouTube recommend from 4.5 - 5Mbps for HD streaming on their sites. Your felix subscription gives you unlimited data of speeds up to 20Mbps. Speeds are always variable and will depend on factors such as device capabilities, network coverage and congestion in the area you're in.


Source as at February 8th, 2021: 

https://help.netflix.com/en/node/306/

https://help.stan.com.au/hc/en-us/articles/203081130/

https://support.google.com/youtube/answer/78358/

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How can I check my upload/download speed (in real-time)?
Last updated: 24/11/2020

There are heaps of free speedtest sites available (such as https://speedtest.net/) that will measure your download and upload Mbps in real-time.

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Is felix suitable to replace my home internet connection?
Last updated: 16/02/2021

felix is designed for use in a mobile phone. You can absolutely hotspot to your personal devices, such as your laptop when needed, but felix can't be used as a replacement for home internet, or as a hotspot for other people’s devices.

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What is felix's relationship to Vodafone and TPG Telecom?
Last updated: 16/11/2020

We're family. felix is made up of dreamers and doers. We're a new and small start-up within the TPG Telecom group. felix uses Vodafone's 3G/4G network, who are also part of the TPG Telecom group, which covers 23 million Australians.

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Will I have access to 5G on felix?
Last updated: 16/11/2020

felix uses Vodafone's 3G/4G network to power its subscription. At the moment, there isn't an available option to switch to 5G.

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Which network does felix use?
Last updated: 16/11/2020

felix uses Vodafone's 3G/4G network to connect its customers. Vodafone's 3G/4G network covers 23 million Australians.

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I'm getting less than 20Mbps, why?
Last updated: 04/01/2021

Remember the data speeds for felix are up to 20Mbps, and the actual speeds you experience may vary depending on factors such as device capabilities, location, network congestion, network coverage and if you are roaming. 


Like trying to squeeze a group of commuters into the one carriage at peak hour, your Mbps will alter depending on the traffic around you trying to access the same connection. Unlike the commuters, your data won't get all sweaty. 


Another reason could be if you are tethering to another device, this may impact network performance to your device. 


Check our coverage map to see the general average coverage where you live, work or play: https://felixmobile.com.au/network/

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Will I have coverage in my area?
Last updated: 24/11/2020

Head here to check out felix mobile's coverage: https://felixmobile.com.au/network/ (note, felix is powered by the Vodafone network).

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Does felix offer VoLTE or WiFi calling?
Last updated: 17/11/2020

felix doesn't support WiFi calling or VoLTE at this stage, but keep an eye out for any changes in that space in the future.

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