Our 25GB and 50GB plans have a speed cap of 150Mbps. Our unlimited data plan has a cap of 40Mbps and our Unlimited+ plan has a speed cap of 80Mbps.
If you’re experiencing slow speeds, we recommend checking your speed in real-time on free websites like Speedtest by Ookla – The Global Broadband Speed Test.
If you’re on our unlimited or Unlimited+ data plan and getting slower speeds, you can try toggling the resolution (i.e. moving from HD 1080 to HD 720). You can usually do so on the bottom right-hand corner of the video you’re trying to stream.
Need more help troubleshooting? Reach out to our team on live chat.
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