When is the 3G network shutting down?

TPG Telecom (felix is a brand of TPG Telecom) will be switching off the 3G mobile network service from the 15th of December 2023.

How does the 3G shut down affect me?

For felix customers, this means 3G voice calls will automatically be carried over to 4G or WiFi calling (for devices with that feature) when the 3G network is switched off in December of 2023.

VoLTE and WiFi Calling have been recently made available to felix customers which will provide them with an enhanced calling experience. Head to our VoLTE and WiFi calling page to find out more.

If your device is 3G only, please consider upgrading to a 4G, VoLTE capable device before December of 2023. We’ll provide further information to affected customers as December approaches.

Why is 3G closing?

The 3G closure is due to a decline in 3G network use over the recent years, as customers have started to use devices that access greater speed and connectivity of both the 4G and 5G mobile networks.

The retirement of older network technologies like 3G is part of an important industry-wide move to provide customers with better speed and greater functionality with today’s modern mobile phones and devices.


- Can I use VoLTE (Voice over LTE/4G) to call emergency services?

- When will felix launch 5G?

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