The 3G mobile network for Vodafone has now been shut down (felix is a brand of TPG Telecom which uses the Vodafone network). 

What do I need to do? 

The vast majority of our customers do not have to do anything at all and will continue accessing our 5G/4G network as they do today.  A very small number of our customers have 3G-only phones, and they will need to upgrade those devices before December 2023. 

Some 4G handsets may also need a settings change to be able to continue to make and receive voice calls using our 4G network. Head to our WiFi Calling + VoLTE page to find out more.

What devices are affected by the 3G closure? 

To check if your phone will be affected, you can text “3” to 3498 for free and an automatic reply will tell you if your device is 4G/5G compatible.

Can’t send a text on your device? Please check the manufacturer’s website for info about your device’s capabilities.

All phones must be 4G/5G compatible to keep working after the 3G shutdown.

Some older 4G phones that don’t have a feature called Voice over LTE (VoLTE) won’t be able to make and receive voice calls after the 3G shutdown.

I have a 3G phone, how does this affect me?

If you have a 3G only phone then you will no longer be able to make calls, send texts or access the internet on your phone (compatible phones will still be able to make emergency 000 calls on other 3G networks when in coverage prior to their closure). WiFi internet access is still possible. 

We recommend you upgrade your phone to a  4G or 5G compatible device to continue having mobile service. 

If you have a device that is identified as not being able to make emergency 000 calls or you have received notification from us informing you that your device is not able to make emergency 000 calls, please refer to the “What about emergency calls?” section below.

Why is my phone still working on 3G?

Some customers may still have access to 3G in regional areas (not metropolitan areas) as we have a roaming agreement with other carriers that will come to an end in June. The roaming service is limited, and customers are still required to upgrade their device to a 4G or 5G compatible device.

 Will 4G/5G network coverage differ to 3G coverage?

 Our 4G coverage is similar in size and reach to our 3G coverage and our 5G coverage is growing every day. For more information take a look at our coverage checker.

What is VoLTE and how do I switch it on?

Voice over LTE (VoLTE) is a feature that allows you to make voice calls using our 4G network. You might need to turn the VoLTE setting on. You can check your device and settings on our VoLTE support page.

 
Android devices :

If you have a Samsung device, Voice over LTE should automatically be enabled. If you’ve previously disabled VoLTE and want to re-enable it or would like to check if it’s enabled on your Android device, please go to your Settings > Mobile Networks. 

Apple devices :

If you have an Apple device iPhone 6 or later, Voice over LTE should be automatically enabled. To check this or manually enable, please go to Settings > Mobile > Mobile Data options > Voice and Data.

What about emergency calls?

Change of device required

Some devices are not compatible with Australian mobile networks and while they may be able to make standard calls on a 4G/5G network, they are not able to make emergency 000 calls on our network as our 3G network has now shut down. If you have such a device or have received a notification from us identifying that your device is unable to make emergency 000 calls, for safety reasons, you must urgently change to a compatible device otherwise you will not be able to make emergency 000 calls. Our WiFi Calling + VoLTE page has a list of compatible devices.

Software update required

We have also identified some handsets that need to be updated to the latest software to keep making emergency 000 calls on a 4G/5G network. If you have received a notification from us identifying that your device needs a software update to make emergency 000 calls, for safety reasons, you must urgently update to the latest software.

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