When is the 3G network shutting down?

TPG Telecom (felix is a brand of TPG Telecom) will be switching off the 3G mobile network on the specified dates:

- Western Australia: 15th December

- South Australia & Northern Territory: 14th January

- Queensland: 16th January

- Victoria & Tasmania: 21st to 23rd January

- New South Wales and Australian Capital Territory: 28th to 30th January

How does the 3G shut down affect me?

For felix customers, this means 3G voice calls will automatically carry over to 4G or WiFi calling (for devices with that feature).

VoLTE and WiFi Calling have been recently made available to felix customers which will provide them with an enhanced calling experience. Head to our VoLTE and WiFi calling page to find out more.

I have a 3G only phone, how does this affect me?

If your device is 3G only, please consider upgrading to a 4G, VoLTE capable device or you will no longer be able to make calls, send texts or access the internet on your phone when the 3G network switches off.

Emergency calls will be made using our 3G network where available or any other cellular network. WiFi internet access is still possible.

Why is 3G closing?

The 3G closure is due to a decline in 3G network use over the recent years, as customers have started to use devices that access greater speed and connectivity of both the 4G and 5G mobile networks.

The retirement of older network technologies like 3G is part of an important industry-wide move to provide customers with better speed and greater functionality with today’s modern mobile phones and devices.


- Can I use VoLTE (Voice over LTE/4G) to call emergency services?

- When will felix launch 5G?

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