Home
Buy now
How can we help?
Enter your search term here...
Search
more about felix
sign up and activation
payments & plans
network & troubleshooting
international add-ons
legal and privacy
Knowledge base
Contact Us Page (internal use only)
Contact us
1
Contact us
more about felix
more about felix
19
What’s included in my felix plan?
Can I call 1300 and 1800 numbers? (Yes!)
Is voicemail included? (Yes!)
Does felix offer VoLTE or WiFi Calling?
Can I bring my current number over to felix?
See all 19 articles
sign up and activation
sign up & SIM activation
38
How do I sign up and how much is it?
How do I sign up for an eSIM?
How long will my physical SIM delivery take?
How do I switch my number to felix?
I haven't received the SMS to start my switch across to felix
See all 38 articles
payments & plans
payments & plans
49
How do I manage voicemail?
How does the payment cycle work?
When do my payments start?
What happens if my auto renewal payment fails?
Can I pay early?
See all 49 articles
network & troubleshooting
network & troubleshooting
39
Will I have coverage in my area?
Which network does felix use?
How do I know when I’m using VoLTE?
Where can I use WiFi Calling?
How do I make WiFi calls?
See all 39 articles
international add-ons
international add-ons
9
Can I use felix for International Roaming?
Can I call or text overseas numbers when in Australia?
How do I format an international number for calls or texts?
Which services will work overseas if I don't have International Roaming?
I'm having trouble using International Roaming
See all 9 articles
legal and privacy
legal and privacy
23
How can I contact felix for help?
Where is the felix support centre?
What is the Fair Use Policy?
How you can protect your data
Ensuring that your security information and personal details are safe
See all 23 articles
Couldn't find what you need? Contact us
