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1
Contact us
more about felix
more about felix
17
How much does the felix subscription cost, and what's included?
Can I bring my number to felix?
What is felix doing to look after the planet?
Is there a lock-in contract?
How do pre-paid plans work?
See all 17 articles
joining felix
joining felix
17
How do I switch my number to felix?
How do I sign up to felix?
How much does it cost to sign up?
Can I buy now and activate later?
How do I sign up for an eSIM?
See all 17 articles
setting up your SIM
setting up your SIM
20
I am having trouble verifying my email
Activating your physical SIM if you're keeping your existing number
Activating your physical SIM if you're getting a new felix number
Activating your eSIM if you're keeping your existing number
Activating your eSIM if you're getting a new felix number
See all 20 articles
my subscription
my subscription
38
How do I move my eSIM to another device?
I need a replacement physical SIM or eSIM
Can I use both a physical SIM and an eSIM on my device?
How do I set up and manage voicemail?
How do I set up and manage my voicemail?
See all 38 articles
international add-ons
international add-ons
4
Can I use felix for International Roaming?
Can I call or text overseas numbers when in Australia?
How do I format an international number for calls or texts?
I'm having trouble using International Roaming
payments
payments
11
How does the payment cycle work?
When do my payments start?
What happens if my auto renewal payment fails?
Can I pay early?
How can I pay for my subscription?
See all 11 articles
network & troubleshooting
network & troubleshooting
22
Will I have coverage in my area?
Which network does felix use?
How do I know when I’m using VoLTE?
Where can I use WiFi Calling?
How do I make WiFi calls?
See all 22 articles
extra support
extra support
18
How can I contact felix for help?
Where is the felix support centre?
What is the Fair Use Policy?
How you can protect your data
Ensuring that your security information and personal details are safe
See all 18 articles
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