There are a few important things you can do to protect your data below.

Use multi-factor authentication
We use this for all complex customer service transactions. Multi-factor authentication adds additional layers of security measures (such as one-time passcodes) to verify your identity. We recommend this where possible for all online sites you use.

Be skeptical of calls, emails and SMS
Make sure any call, email or SMS you receive is legitimate before you click links or provide personal information. If in doubt, don’t respond.

Report suspicious activity
Identify and report suspicious activity with felix directly to us or for other suspicious activity, report it directly to scamwatch.gov.au

Use a range of strong and different passwords
It’s a good idea to use different passwords for different sites in case that password becomes compromised. Use a strong, unique password for each website and account. Password manager apps can help you securely store and track your passwords.

Change your social media settings
Scammers may obtain personal information about you or your friends and family from social media to make their scams more convincing. Limit the amount of personal information you share online and consider altering your settings to make your account as private as possible to strangers.

Always update your apps and software
Updates can include important security measures that help protect your device. We recommend enabling automatic updates to make sure you have the best protection.

If you’re ever worried about the security of your felix account, don’t hesitate to contact us through live chat on the felix mobile app or website, WhatsApp or Facebook Messenger.

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