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billing

How often do I pay for my felix subscription?
felix is a month-to-month subscription, so you pay on the same day every month. Your payment cycle start date is determined by your SIM activation date,...

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Wed, 30 Dec, 2020 at 12:24 PM
When do my payments start?
You pay for your first month upfront ($35, or $40 if you have opted to add Unlimited International Calls and Text) when you order your SIM. However, your bi...

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Wed, 10 Feb, 2021 at 10:17 AM
Which credit or debit cards do you accept?
felix accepts all valid Australian VISA or Mastercard credit or debit cards. Unfortunately, we don't accept prepaid gift cards or similar.

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Fri, 11 Dec, 2020 at 1:57 PM
Can I get a tax invoice?
If you require a tax invoice, get in touch with the felix team in the app. Tax invoices will soon be available to felix customers via the felix app.

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Mon, 16 Nov, 2020 at 3:47 PM
Is it free to call/text premium rate numbers?
Calling/texting premium rate numbers are not included in your felix subscription. Examples of premium rate numbers are phone numbers used for entering compe...

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Mon, 16 Nov, 2020 at 6:53 PM
Will I be charged GST?
felix's displayed prices include GST. 

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Mon, 16 Nov, 2020 at 6:54 PM
What happens if my auto renew payment fails?
If your payment fails on your subscription renewal date, you can use your service for two days before it is suspended. If your auto-renew fails, it's b...

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Mon, 16 Nov, 2020 at 6:54 PM

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