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payments

How does the payment cycle work?
felix is a month to month pre-paid subscription, so your renewal date is on the same day every month. Your renewal will go through automatically at around 1...

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Thu, 12 May, 2022 at 10:28 AM
When do my payments start?
You pay for your first month upfront when you first sign up. However, your billing cycle doesn't start until you've activated your service in the ...

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Wed, 12 Jan, 2022 at 1:42 PM
What happens if my auto renewal payment fails?
Life happens, so if your payment fails on your renewal date, you can still use your service as normal for another two days with no penalty. During these two...

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Tue, 5 Apr, 2022 at 1:19 PM
How can I pay for my subscription?
felix accepts the majority* of Australian-issued payment cards that are in the name of the person signing up. At this stage, we don't accept payment vi...

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Mon, 14 Mar, 2022 at 10:58 AM
When does my subscription expire?
Your felix subscription will auto-renew every month unless you pause or cancel your plan (both of which you can do at no charge to you!).  For more info, s...

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Tue, 28 Sep, 2021 at 2:59 PM
What is my felix wallet?
Your felix wallet is where we keep any discounts you may have, these discounts automatically get deducted from your next felix purchase which could include ...

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Thu, 10 Feb, 2022 at 2:48 PM
Can I get a tax invoice?
For sure. Jump onto your felix app and tap Service > Billing info > Billing History > click on the payment period you’re after > Download. 

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Wed, 10 Mar, 2021 at 10:09 AM
Is it free to call/text premium rate numbers?
Calling/texting premium rate numbers are not included in your felix subscription. Examples of premium rate numbers are phone numbers used for entering compe...

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Mon, 16 Nov, 2020 at 6:53 PM
Will I be charged GST?
felix's displayed prices include GST. 

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Mon, 16 Nov, 2020 at 6:54 PM

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