billing
felix is a month-to-month subscription, so you pay on the same day every month. Your payment cycle start date is determined by your SIM activation date,...
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Wed, 30 Dec, 2020 at 12:24 PM
You pay for your first month upfront ($35, or $40 if you have opted to add Unlimited International Calls and Text) when you order your SIM. However, your bi...
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Wed, 10 Feb, 2021 at 10:17 AM
felix accepts all valid Australian VISA or Mastercard credit or debit cards. Unfortunately, we don't accept prepaid gift cards or similar.
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Fri, 11 Dec, 2020 at 1:57 PM
If you require a tax invoice, get in touch with the felix team in the app. Tax invoices will soon be available to felix customers via the felix app.
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Mon, 16 Nov, 2020 at 3:47 PM
Calling/texting premium rate numbers are not included in your felix subscription. Examples of premium rate numbers are phone numbers used for entering compe...
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Mon, 16 Nov, 2020 at 6:53 PM
felix's displayed prices include GST.
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Mon, 16 Nov, 2020 at 6:54 PM
If your payment fails on your subscription renewal date, you can use your service for two days before it is suspended. If your auto-renew fails, it's b...
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Mon, 16 Nov, 2020 at 6:54 PM