Solution home payments & plans

payments & plans

How do I manage voicemail?
How do I set up and manage voicemail? Voicemail is included in your felix subscription. Here are the short dial codes to manage it: - Dial 121 to se...

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Wed, 31 Jul, 2024 at 5:22 PM
How does the payment cycle work?
Your subscription is billed monthly, so your renewal date will fall on the same day every month. It will go through automatically at around 11:59pm Sydney t...

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Mon, 8 Jul, 2024 at 2:34 PM
When do my payments start?
You’ll make your first payment upfront when you sign up but your billing cycle won’t start until you’ve activated your SIM in the felix mobile app. Anot...

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Mon, 8 Jul, 2024 at 2:42 PM
What happens if my auto renewal payment fails?
If your payment fails on your renewal date, you can continue using your service for another two days. We will automatically attempt payment at 11:59pm Sydne...

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Mon, 8 Jul, 2024 at 2:43 PM
Can I pay early?
We don’t currently have this feature, or the ability to transfer funds into your felix wallet for one-off renewals. If you’d like to move your renewal date ...

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Mon, 8 Jul, 2024 at 2:47 PM
How can I pay for my subscription?
We accept all valid Australian and internationally issued Mastercard or VISA credit/debit cards and PayPal. At this stage, we don’t accept payment via direc...

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Wed, 31 Jul, 2024 at 5:27 PM
When does my subscription expire?
Your subscription automatically renews every month unless you decide to pause or cancel your felix plan, which can both be done at no extra charge. For ...

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Mon, 8 Jul, 2024 at 2:47 PM
What is my felix wallet?
This is where any credit is added to your account by the felix team including the bonus received from referring friends. This credit balance will automatica...

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Tue, 9 Jul, 2024 at 10:29 AM
Can I get a tax invoice?
Yes! Within the felix mobile app, tap Service > Billing info > Billing history. Tap the current payment cycle to view and download the invoice or tap ...

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Mon, 8 Jul, 2024 at 2:50 PM
Is it free to call/text premium rate numbers?
These start with the numbers 190, with an example being a number used for entering a competition. Calling/texting premium rate numbers are not included in y...

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Mon, 8 Jul, 2024 at 2:51 PM