payments & plans
Your subscription is billed monthly, so your renewal date will fall on the same day every month. It will go through automatically at around 11:59pm Sydney t...
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Mon, 8 Jul, 2024 at 2:34 PM
You’ll make your first payment upfront when you sign up but your billing cycle won’t start until you’ve activated your SIM in the felix mobile app. Anot...
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Mon, 8 Jul, 2024 at 2:42 PM
If your payment fails on your renewal date, you can continue using your service for another two days. We will automatically attempt payment at 11:59pm Sydne...
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Mon, 8 Jul, 2024 at 2:43 PM
We don’t currently have this feature, or the ability to transfer funds into your felix wallet for one-off renewals. If you’d like to move your renewal date ...
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Mon, 8 Jul, 2024 at 2:47 PM
Your renewal will go through automatically at around 11:59pm on your renewal date (unless you switch your number to another provider, pause or cancel before...
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Tue, 2 Jul, 2024 at 11:21 AM
Your subscription automatically renews every month unless you decide to pause or cancel your felix plan, which can both be done at no extra charge. For ...
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Mon, 8 Jul, 2024 at 2:47 PM
This is where any credit is added to your account by the felix team including the bonus received from referring friends. This credit balance will automatica...
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Tue, 9 Jul, 2024 at 10:29 AM
Yes! Within the felix mobile app, tap Service > Billing info > Billing history. Tap the current payment cycle to view and download the invoice or tap ...
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Mon, 8 Jul, 2024 at 2:50 PM
These start with the numbers 190, with an example being a number used for entering a competition. Calling/texting premium rate numbers are not included in y...
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Mon, 8 Jul, 2024 at 2:51 PM
Our prices include GST.
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Mon, 8 Jul, 2024 at 2:50 PM