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payments & plans
You can cancel your subscription with felix at any time with no exit fees. You can also pause your subscription if you prefer for up to 242 days, after whic...
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Mon, 8 Jul, 2024 at 3:58 PM
To transfer your account to another person, you’ll need to chat in with us so we can help you.
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Mon, 8 Jul, 2024 at 3:56 PM
I forgot my password: From the felix mobile app login screen, tap Forgot my password? > Input your email > Send email. Then, open your email on your ...
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Mon, 8 Jul, 2024 at 3:47 PM
You can view your data, call, and text usage history within the felix mobile app. From the Home tab, tap Service > Usage history > enter the security ...
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Mon, 8 Jul, 2024 at 3:06 PM
Choose whether you have your Caller ID on or not is simply choosing whether to display your number when you call people or show it as private instead. To t...
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Wed, 31 Jul, 2024 at 5:20 PM
You can use the short dial codes with your felix subscription: - Dial *21* to divert all incoming calls to another standard Aussie mobile number, dial **21...
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Wed, 31 Jul, 2024 at 5:21 PM
It’s super easy to refer friends! Referring friends to felix will get you $35 of credit in your felix wallet when they sign up and activate using your refe...
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Tue, 9 Jul, 2024 at 10:27 AM
To activate your replacement physical SIM, jump into the felix mobile app and tap Settings > Activate replacement SIM > Scan your SIM's barcode or...
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Mon, 8 Jul, 2024 at 4:45 PM
iPhone - Settings > Mobile > under mobile plans, pick the eSIM you'd like to remove > Remove Mobile Data Plan. Google Pixel - Settings &...
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Tue, 9 Jul, 2024 at 10:24 AM
Yes, you can have an active plan on a physical SIM and a separate plan on an eSIM at the same time. In your device settings, you can pick which plan you wan...
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Mon, 8 Jul, 2024 at 4:46 PM