To activate your replacement physical SIM, jump into the felix mobile app and tap Settings > Activate replacement SIM > Scan your SIM's barcode or pop in your SIM number manually (the number on your SIM, starting in 8961) > Activate SIM > Confirm > Your SIM will now begin activating and you’ll get prompted when it’s ready.

These steps will not work for a SIM if you purchased at Coles, Woolworths or Officeworks. You’ll need to chat with our care team through the felix mobile app if you’ve already purchased one. Note, your current mobile number will automatically be on this new SIM.

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