To activate your replacement physical SIM, log into the felix mobile app follow these steps:
1. Tap Settings > Activate replacement SIM .
2. Scan your SIM's barcode or type in your SIM number (it’s on on your SIM, starting in 8961).
3. Tap Activate SIM > Confirm.
Your SIM will now begin activating. You’ll be notified when it’s done. These steps will not work for a SIM if you purchased at Coles, Woolworths or Officeworks, so please reach out to us via live chat in the felix app if you bought a new SIM card in-store so that we can help you. Note, your current mobile number will automatically be on this new SIM.
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