Please ensure you follow the steps in I need a replacement physical SIM or eSIM first.

To activate your replacement physical SIM, jump into the felix app and tap Settings > Activate replacement SIM > Scan your SIM's barcode or pop in your SIM number manually (the number on your SIM, starting in 8961) > Activate SIM > Confirm > Your SIM will now begin activating and we’ll then let you know when it’s complete.

These steps will not work for a SIM you purchased at a Coles supermarket. You’ll need to chat with our care team through the felix app if you’ve already purchased one!

Your current mobile number will automatically go over to your new SIM.

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