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felix; a prepaid mobile subscription rebelling against bill shock.
How does the payment cycle work?
Last updated: 12/05/2022

felix is a month to month pre-paid subscription, so your renewal date is on the same day every month. Your renewal will go through automatically at around 11:59pm on your renewal date (unless you switch your number to another provider, pause or cancel beforehand). If you have any credit in your felix wallet, this will automatically be deducted from your renewal amount.

 

Your payment cycle start date is determined by when you activate your physical SIM, or in the case with eSIM, it's when you switch your number across to felix if you opt to bring it with you. 

 

Note – if your payment cycle starts on the 29th, 30th or 31st of the month, then at some stage your payment date will change. For example, if you activated on January 31st, as there's no February 31st, your renewal date becomes the last day of February.

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When do my payments start?
Last updated: 12/01/2022

You pay for your first month upfront when you first sign up. However, your billing cycle doesn't start until you've activated your service in the felix app.


Another article that may help: How does the payment cycle work?

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What happens if my auto renewal payment fails?
Last updated: 05/04/2022

Life happens, so if your payment fails on your renewal date, you can still use your service as normal for another two days with no penalty. During these two days, you can jump into the app and make payment (by tapping Re-purchase my subscription from the top of your Home tab). We will also automatically attempt payment at 11:59pm Sydney time on day one, and 11:59pm Sydney time on day two if no successful payment has been made.


If there's been no successful payment after those two days, you will only have access to incoming calls, incoming texts and outgoing emergency calls for 60 days, during which time you’ll be able to pop into the app and make a payment and restart your subscription. After the 60 days, you will still have access to your mobile number but won't be able to receive incoming calls or texts for a period of time. We will email you with the details of that stage if you're nearing it.

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How can I pay for my subscription?
Last updated: 14/03/2022

felix accepts the majority* of Australian-issued payment cards that are in the name of the person signing up. At this stage, we don't accept payment via direct debit, PayPal, Apple pay or Google pay.


We accept cards that are issued by either Authorised Deposit-taking Institutes as governed by APRA (you can find their list here) or, Credit Licensees with an active license issued by ASIC (find their list here).

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When does my subscription expire?
Last updated: 28/09/2021

Your felix subscription will auto-renew every month unless you pause or cancel your plan (both of which you can do at no charge to you!). 

For more info, see: How does the payment cycle work?

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What is my felix wallet?
Last updated: 10/02/2022

Your felix wallet is where we keep any discounts you may have, these discounts automatically get deducted from your next felix purchase which could include your monthly renewal or an International Roaming pack.


For example, if Susie has $35 in her felix wallet that she got from referring her mates, then her next felix purchase, which could be her monthly subscription payment, will be reduced by $35 automatically.


To view your felix wallet, log into your app and tap Home > scroll to the bottom of the page.

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Can I get a tax invoice?
Last updated: 10/03/2021

For sure. Jump onto your felix app and tap Service > Billing info > Billing History > click on the payment period you’re after > Download

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Is it free to call/text premium rate numbers?
Last updated: 16/11/2020

Calling/texting premium rate numbers are not included in your felix subscription. Examples of premium rate numbers are phone numbers used for entering competitions. In Australia, most premium rate numbers start with 190. 

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Will I be charged GST?
Last updated: 16/11/2020

felix's displayed prices include GST. 

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