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felix; a prepaid mobile subscription rebelling against bill shock.
How often do I pay for my felix subscription?
Last updated: 30/12/2020

felix is a month-to-month subscription, so you pay on the same day every month.


Your payment cycle start date is determined by your SIM activation date, not the date you ordered your SIM.


An exception to this is if your pay cycle starts on the 28th, 29th, 30th or 31st of the month. Due to the changes in days of the month, if your payment cycle starts on any of these days, your cycle will wind up being on the 1st of every month.

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When do my payments start?
Last updated: 10/02/2021

You pay for your first month upfront ($35, or $40 if you have opted to add Unlimited International Calls and Text) when you order your SIM. However, your billing cycle doesn't start until you've activated your SIM.


Another article that may help: How often do I pay for my felix subscription?

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Which credit or debit cards do you accept?
Last updated: 11/12/2020

felix accepts all valid Australian VISA or Mastercard credit or debit cards.


Unfortunately, we don't accept prepaid gift cards or similar.

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Can I get a tax invoice?
Last updated: 16/11/2020

If you require a tax invoice, get in touch with the felix team in the app.


Tax invoices will soon be available to felix customers via the felix app.

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Is it free to call/text premium rate numbers?
Last updated: 16/11/2020

Calling/texting premium rate numbers are not included in your felix subscription. Examples of premium rate numbers are phone numbers used for entering competitions. In Australia, most premium rate numbers start with 190. 

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Will I be charged GST?
Last updated: 16/11/2020

felix's displayed prices include GST. 

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What happens if my auto renew payment fails?
Last updated: 16/11/2020

If your payment fails on your subscription renewal date, you can use your service for two days before it is suspended. If your auto-renew fails, it's best to jump onto the app and settle the payment. We will always contact you via email and SMS if a payment has failed.

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