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felix; a prepaid mobile subscription rebelling against bill shock.
How does the payment cycle work?
Last updated: 12/05/2022

felix is a month to month pre-paid subscription, so your renewal date is on the same day every month. Your renewal will go through automatically at around 11:59pm on your renewal date (unless you switch your number to another provider, pause or cancel beforehand). If you have any credit in your felix wallet, this will automatically be deducted from your renewal amount.

 

Your payment cycle start date is determined by when you activate your physical SIM, or in the case with eSIM, it's when you switch your number across to felix if you opt to bring it with you. 

 

Note – if your payment cycle starts on the 29th, 30th or 31st of the month, then at some stage your payment date will change. For example, if you activated on January 31st, as there's no February 31st, your renewal date becomes the last day of February.

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When do my payments start?
Last updated: 12/01/2022

You pay for your first month upfront when you first sign up. However, your billing cycle doesn't start until you've activated your service in the felix app.


Another article that may help: How does the payment cycle work?

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What happens if my auto renewal payment fails?
Last updated: 16/05/2024

Life happens, so if your payment fails on your renewal date, you can still use your service for another two days. You can pay during these two days by tapping Re-purchase my subscription from the top of the Home tab in the felix app. If you still need to pay, we will automatically attempt payment at 11:59 pm Sydney time on day one and 11:59 pm Sydney time on day two.


If there's no successful payment after two days, you will still have access to incoming calls, incoming texts and outgoing emergency calls for 60 days. You can still pay to restart your subscription through the app by tapping Reactivate plan from the top of the Home tab in the felix app during the 60 days.


You will keep access to your mobile number after 60 days but won't be able to receive incoming calls or texts for a period of time. We will email you the details of that stage if you're nearing it.


There are no late fees on felix.

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Can I pay early?
Last updated: 16/09/2022

At the moment, we don't have a feature that allows you to pay early (or transfer funds into your felix wallet) for one-off renewals. If you would like to move your renewal date to be earlier in the month on a permanent basis, chat to us from your felix app and we can help you out.

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How can I pay for my subscription?
Last updated: 04/08/2023

Your renewal will go through automatically at around 11:59pm on your renewal date (unless you switch your number to another provider, pause or cancel beforehand). To change your payment method, see How do I update my contact or payment details?


At this stage, we don't accept payment via direct debit, BPAY, Apple pay or Google pay.


If your payment fails on your renewal date, you can still use your service as normal for another two days. During these two days, you can jump into the app and make payment (by tapping Re-purchase my subscription from the top of your Home tab). We will also automatically attempt payment at 11:59pm Sydney time on day one, and 11:59pm Sydney time on day two if no successful payment has been made.

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When does my subscription expire?
Last updated: 27/02/2023

Your felix subscription will auto-renew every month unless you pause or cancel your plan (both of which you can do at no charge to you!). 


For more info, see: How does the payment cycle work?

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Can I get a tax invoice?
Last updated: 16/09/2022

Yep! Jump onto your felix app and tap Service > Billing info > Billing History. From there, you can tap the current payment cycle to view and download its invoice, or tap the three lines icon to view older ones.

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Is it free to call/text premium rate numbers?
Last updated: 16/11/2020

Calling/texting premium rate numbers are not included in your felix subscription. Examples of premium rate numbers are phone numbers used for entering competitions. In Australia, most premium rate numbers start with 190. 

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Will I be charged GST?
Last updated: 16/11/2020

felix's displayed prices include GST. 

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How do I update my payment details?
Last updated: 08/09/2023

To update your payment info from the felix app, go to Settings > Billing info > Change payment method > enter security PIN sent over text message > Choose if you’d like to set your payment method to a credit/debit card or PayPal.


To verify your new payment method, a temporary $1 pre-authorisation will be placed against it. This is not a charge and will be released by your bank.

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