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felix; a prepaid mobile subscription rebelling against bill shock.
How does the payment cycle work?
Last updated: 28/09/2021

felix is a month-to-month subscription, so you pay on the same day every month. Your renewal will go through automatically at around 11:59pm on your renewal date (unless you pause or cancel beforehand). If you have any credit in your felix wallet, this will automatically be deducted from your renewal amount.


Your payment cycle start date is determined by your SIM activation date, not the date you ordered your SIM.


An exception to this is if your pay cycle starts on the 29th, 30th or 31st of the month. For example, if you activated on the 31st January, as there's no 31st February, your renewal date moves forward a day to the 1st March. The 1st then becomes your renewal date ongoing.

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When do my payments start?
Last updated: 28/09/2021

You pay for your first month upfront ($35, or $40 if you have opted to add Unlimited International Calls and Text) when you order your SIM. However, your billing cycle doesn't start until you've activated your SIM.


Another article that may help: How does the payment cycle work?

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What happens if my auto renew payment fails?
Last updated: 16/11/2020

If your payment fails on your subscription renewal date, you can use your service for two days before it is suspended. If your auto-renew fails, it's best to jump onto the app and settle the payment. We will always contact you via email and SMS if a payment has failed.

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Which credit or debit cards do you accept?
Last updated: 11/12/2020

felix accepts all valid Australian VISA or Mastercard credit or debit cards.


Unfortunately, we don't accept prepaid gift cards or similar.

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Can I get a tax invoice?
Last updated: 10/03/2021

For sure. Jump onto your felix app and tap Service > Billing info > Billing History > click on the payment period you’re after > Download

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Is it free to call/text premium rate numbers?
Last updated: 16/11/2020

Calling/texting premium rate numbers are not included in your felix subscription. Examples of premium rate numbers are phone numbers used for entering competitions. In Australia, most premium rate numbers start with 190. 

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Will I be charged GST?
Last updated: 16/11/2020

felix's displayed prices include GST. 

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