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felix; a prepaid mobile subscription rebelling against bill shock.
How does the payment cycle work?
Last updated: 12/01/2022

felix is a month to month pre-paid subscription, so your renewal date is on the same day every month. Your renewal will go through automatically at around 11:59pm on your renewal date (unless you switch your number away, pause or cancel beforehand). If you have any credit in your felix wallet, this will automatically be deducted from your renewal amount.

 

Your payment cycle start date is determined by when you activate your physical SIM, or in the case with eSIM, it's when you switch your number across to felix if you opt to bring it with you. 

 

Note – if your payment cycle starts on the 29th, 30th or 31st of the month, then at some stage your payment date will change. For example, if you activated on the 31st January, as there's no 31st February, your renewal date moves forward a day to the 1st March. The 1st then becomes your renewal date ongoing.

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When do my payments start?
Last updated: 12/01/2022

You pay for your first month upfront when you first sign up. However, your billing cycle doesn't start until you've activated your service in the felix app.


Another article that may help: How does the payment cycle work?

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What happens if my auto renew payment fails?
Last updated: 03/12/2021

We understand life happens, so if your payment fails on your subscription renewal date, you can still use your service as normal for another two days with no penalty. During these two days, you can jump into the app and make payment or we will also automatically attempt payment at 11:59pm Sydney time on day one, and 11:59pm Sydney time on day two if no successful payment has been made.


If there's been no successful payment after those two days, you will only have access to incoming calls, incoming texts and outgoing emergency calls for 60 days, during which time you’ll be able to pop into the app and make a payment and restart your subscription. After the 60 days, you will still have access to your mobile number but won't be able to receive incoming calls or texts for a period of time. We will email you with the details of that stage if you're nearing it.

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Which credit or debit cards do you accept?
Last updated: 12/01/2022

felix accepts all valid Australian VISA or Mastercard credit or debit cards. Unfortunately, we don't accept prepaid gift cards or similar.


Note - when signing up to felix, we accept APRA approved cards (this is a regulatory body, here's the list), as this is how we run an ID check.

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Can I get a tax invoice?
Last updated: 10/03/2021

For sure. Jump onto your felix app and tap Service > Billing info > Billing History > click on the payment period you’re after > Download

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Is it free to call/text premium rate numbers?
Last updated: 16/11/2020

Calling/texting premium rate numbers are not included in your felix subscription. Examples of premium rate numbers are phone numbers used for entering competitions. In Australia, most premium rate numbers start with 190. 

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Will I be charged GST?
Last updated: 16/11/2020

felix's displayed prices include GST. 

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