Can I do a manual payment? Yes, you can manually add credit to your felix wallet at any time.
How to do a manual payment? Log into the felix app > Settings > Payment info > Top up your felix wallet.
Is there a limit to the number of times I can do a manual payment? There is no limit to the number of manual payments you can make. However, your felix wallet can only hold a maximum of $100 in credit at any given time.
Can I add more money than my monthly payment? Yes, you can add extra credit to your wallet, up to the maximum wallet balance of $100.
Can I remove my automatic payment and replace with a manual payment? No, a nominated payment method must remain active on your account. However, any available credit in your felix wallet will be automatically applied to your next plan renewal or used for eligible add-ons.
What happens to my wallet credit if I change plans or cancel my account?
Changing plans: Your wallet credit remains available and will be applied to your next renewal or add-on.
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Cancelling your account: Any remaining wallet credit will be forfeited and not refunded. Please mange your wallet balance accordingly before cancelling.
Can I transfer my credit to another felix customer? No, wallet credit is non-transferable and can only be used on the account to which it was added.
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