Whether you want to change SIM types, order a replacement SIM card, or get an eSIM (available on compatible devices) on a new device, head to the felix mobile app and tap Settings > Replace or swap your SIM.
An eSIM acts as an embedded SIM and works the same as a physical SIM card but instead of having to wait for one to arrive in the mail, you can download it straight onto your device in minutes from the felix app. Please note, eSIM installation must happen on the device you’ll be using it on.
You’ll be provided with step-by-step instructions in the app, depending on the type of SIM replacement you choose.
Need a new physical SIM card? First check that the delivery address on your profile is correct. In the felix app, tap Settings > Profile > Delivery address.
Note: You need to have an active felix account to order a physical replacement SIM.
Have a question? Reach out to us via live chat in the app.
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