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payments & plans
Yes, you can. You’ll need to request a replacement SIM in the felix mobile app on the new eSIM compatible device. Head to the felix mobile app on your new d...
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Mon, 8 Jul, 2024 at 4:54 PM
To swap from an eSIM to a physical SIM or vice versa, head to the felix mobile app and tap Settings > Replace or swap your SIM > Swap my physical SIM ...
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Mon, 8 Jul, 2024 at 4:48 PM
VoLTE (Voice over LTE of 4G) on compatible phones allows you to make calls on the 4G network while simultaneously using the internet. VoLTE is available whe...
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Tue, 9 Jul, 2024 at 2:26 PM
Nope, VoLTE and WiFi Calling are included as part of felix’s unlimited standard voice calls within Aus.
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Mon, 26 Sep, 2022 at 11:02 AM
WiFi Calling is a feature available all felix mobile plans when using a compatible device. All you need is a WiFi connection that supports WiFi calling to b...
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Tue, 9 Jul, 2024 at 2:34 PM
You’ll find your referral credit within your felix wallet. Simply tap Your felix wallet at the bottom of the Home tab of the felix mobile app. Credit in you...
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Tue, 9 Jul, 2024 at 10:28 AM
Our subscription price for the Unlimited Mobile Data Plan increased to $40/mth on the 20th of September 2023, but for customers who joined before this date ...
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Wed, 22 May, 2024 at 12:53 PM
On our 25GB and 50GB plans, any unused data at the end of the month, including any additional data packs purchased, will be moved to your data bank. The goo...
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Fri, 15 Sep, 2023 at 1:47 PM
There are no excess data fees on felix! We will never charge you when you go over your data limit on our 25GB and 50GB Mobile Plan. We will send you a ...
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Fri, 15 Sep, 2023 at 1:10 PM
You can upgrade or downgrade plans in the felix mobile app. To upgrade or downgrade plans in the felix mobile app head to Service > Change my plan &g...
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Mon, 8 Jul, 2024 at 5:10 PM