New felix customers

If you've just signed up with an eSIM, haven't activated it yet and need a physical SIM delivered instead, you can request to change your order in the felix mobile app.

To do this, log in to the app and tap the Home tab > I need to make a change to my order.

From there, the app will guide you through ordering a physical SIM for delivery to your address.

Existing felix customers

If you're already a felix customer and have a compatible device, you can switch your physical SIM to an eSIM or eSIM to a physical SIM in the felix mobile app.

To do this, log in to the app and tap Settings > Replace or swap your SIM > Swap my physical SIM for an eSIM.

If you have an eSIM installed, when following the steps above, you will see an option to Swap my eSIM for a physical SIM.

From there, the app will guide you through the setup of your eSIM. You'll need to be connected to WiFi to do this step.

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