Solution home payments & plans

payments & plans

Will I be charged GST?
Our prices include GST.  

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Mon, 8 Jul, 2024 at 2:50 PM
How do I update my payment details?
In the felix mobile app go to Settings > Billing info > Change payment method > enter security PIN sent via text message > Choose your new payme...

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Mon, 8 Jul, 2024 at 2:45 PM
Can I purchase multiple SIMs under the one account?
Unfortunately, not at this stage but watch this space! Each account needs a separate email address to sign up.

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Mon, 8 Jul, 2024 at 3:56 PM
What's my phone number?
Activating a new SIM with a new number? Find your new number by tapping Settings > Service number. If you’ve ordered a physical SIM, you’ll also find you...

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Mon, 8 Jul, 2024 at 3:09 PM
How do I update my contact details?
To update your contact info from the felix app, go to Settings > Profile > enter security PIN sent over text message > update your contact info. P...

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Fri, 20 Sep, 2024 at 10:12 AM
My phone has been lost or stolen
If you’ve lost your phone or it’s been stolen, we strongly recommend barring your lost SIM and setting up a temporary call diversion. To do so, please reach...

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Mon, 8 Jul, 2024 at 3:24 PM
How do I manage call waiting?
Call waiting allows you to put a current phone call on hold if another one comes, with the ability to switch between the two as needed. Turning this on or...

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Mon, 8 Jul, 2024 at 4:33 PM
Can I change my mobile number once I'm already activated?
At this stage we’re not able to update a mobile number. If you’re needing to update yours due to harassment or threatening contacts, see I’m getting harasse...

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Mon, 8 Jul, 2024 at 3:10 PM
I need a replacement physical SIM or eSIM
To order a replacement SIM, head to the felix mobile app and tap  Settings > Replace or swap your SIM. Here you can replace your SIM with a physical SIM ...

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Mon, 25 Nov, 2024 at 12:18 PM
How does pausing my felix subscription work?
Yes, you can pause your subscription in a few taps via the felix mobile app. Head to the app Settings > Phone and service settings > Pause my subscrip...

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Mon, 8 Jul, 2024 at 3:31 PM