payments & plans
In the felix mobile app go to Settings > Billing info > Change payment method > enter security PIN sent via text message > Choose your new payme...
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Mon, 8 Jul, 2024 at 2:45 PM
Unfortunately, not at this stage but watch this space! Each account needs a separate email address to sign up.
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Mon, 8 Jul, 2024 at 3:56 PM
Activating a new SIM with a new number? Find your new number by tapping Settings > Service number. If you’ve ordered a physical SIM, you’ll also find you...
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Mon, 8 Jul, 2024 at 3:09 PM
To update your contact info from the felix app, go to Settings > Profile > enter security PIN sent over text message > update your contact info. ...
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Mon, 8 Jul, 2024 at 3:55 PM
Voicemail is included in your felix subscription. Here's how to manage it: Dial code Action 121 Set up your voicemail for the first time* 121 C...
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Wed, 7 Feb, 2024 at 1:28 PM
If you’ve lost your phone or it’s been stolen, we strongly recommend barring your lost SIM and setting up a temporary call diversion. To do so, please reach...
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Mon, 8 Jul, 2024 at 3:24 PM
Call waiting allows you to put a current phone call on hold if another one comes, with the ability to switch between the two as needed. Turning this on or...
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Mon, 8 Jul, 2024 at 4:33 PM
At this stage we’re not able to update a mobile number. If you’re needing to update yours due to harassment or threatening contacts, see I’m getting harasse...
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Mon, 8 Jul, 2024 at 3:10 PM
To order a replacement SIM, head to the felix mobile app and tap Settings > Replace or swap your SIM. Here you can replace your SIM with a physical SIM o...
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Mon, 8 Jul, 2024 at 4:44 PM
Yes, you can pause your subscription in a few taps via the felix mobile app. Head to the app Settings > Phone and service settings > Pause my subscrip...
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Mon, 8 Jul, 2024 at 3:31 PM