If you’ve lost your phone or it’s been stolen, we strongly recommend barring your lost SIM and setting up a temporary call diversion. To do so, please reach out to us on live chat within the felix mobile app.

You can also order a replacement SIM through the felix mobile app (if you can borrow someone’s phone to log in), or alternatively start a live chat with us on our website, Facebook Messenger, WhatsApp or within the felix mobile app.

If you don't need to bar your SIM and just need to replace it, check here: I need a replacement SIM

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