So, if you've lost your phone, or it's been stolen, first yell at the sky, and then order a replacement SIM. 

You can order a replacement SIM through the felix app (if you can borrow someone’s phone to log in), alternatively you can start a live chat with us from the felix website, Facebook Messenger or WhatsApp and we can order one on your behalf.

We can also help you to bar your lost SIM and even set up a temporary call diversion for you. 

We've got humans online to help with this kind of stuff Monday-Friday 8am-8pm and weekends/holidays 9am-6pm, Sydney time. 

If you don't need to bar your SIM and just need to replace it, check here: I need a replacement SIM

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