So if you've lost your phone, or it's been stolen, first yell at the sky, and then we suggest barring your SIM. 


To do this, jump in the felix app and start a live chat with us, we've got humans online 8am to 8pm Sydney time every day who can help.


If you don't need to bar your SIM and just need to replace it, check here: I need a replacement SIM

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