So if you've lost your phone, or it's been stolen, first yell at the sky, and then we suggest barring your SIM. 

To do this, jump in the felix app and start a live chat with us, we've got humans online who can help Monday-Friday 8am-8pm and weekends/holidays 9am-6pm, Sydney time.

If you don't need to bar your SIM and just need to replace it, check here: I need a replacement physical SIM or I need a replacement eSIM

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