If you've forgotten your password:

From the felix app login screen, tap Forgot your password? > Input your email > Send email. From there, open up the email on your mobile phone and follow the prompts. If you can't see the email, it may have landed in your spam folder.

If you've forgotten your email:

When you ordered your felix SIM, we sent you a confirmation email. If you have multiple email accounts, you may be able to work out which one you signed up with by searching for emails from us in your mailbox.


If you know your current password, but want to change it:

Log in to the felix app and go to Settings > Security settings > Change password and follow the prompts. 

If you want to change the way you log in:

When logged in, go to Settings > Security settings to set up a 4-digit PIN or any 'bio' authentication that your phone supports, i.e. face or fingerprint recognition.

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