international add-ons

Yes! Our International Roaming add-on costs $20 and is value packed with 4GB of data, 100 standard mins of calls, 100 standard texts and lasts 365 days from purchase. You can use it in 40+ selected countries and add it to your plan via the felix app. *Countries may vary. T+C apply.

How do I add International Roaming?

To add an International Roaming pack to your felix subscription, log in to your felix mobile app and tap Settings > International Roaming > More info & how to buy > Confirm & pay.

If you buy another pack at any time, your current inclusions will roll into the new pack at the new expiry.

How do I track my roaming usage?

You can track your roaming inclusions from the Home tab of your felix app. We will also send you a notification to let you know when you have used 50%, 85% and 100% of your roaming data.

Can I call 1800 numbers while roaming?

These are toll-free numbers designed only to be called from Australia. Most organisations will have an international number that you can find on their website to call instead.

Can I use voicemail overseas?

If you have a valid Roaming pack, an active felix subscription, and are in one of our 40+ selected countries, you can receive voicemails and access your voicemail inbox by dialing +61 414 121 121.

Please note, your voicemail must have been set up via 121 while in Australia. It’s not possible to set up voicemail while overseas.

Which services will work overseas if I don't have International Roaming?

Without an International Roaming pack, you won’t be able to use data without a WiFi network or receive or make any calls. You will be able to receive texts in any country that has an available mobile network for where you are (it doesn’t need to be a felix approved Roaming country), but you won’t be able to send a text message.

Of course, without a roaming pack, you can also call 112 in an emergency anywhere with a mobile network and this will route to the local emergency service – again, you will be able to do this even in a country that’s not on felix’s approved roaming list, as long as there is an available mobile network where you are.

Can I call or text overseas numbers when in Australia?

You'll need to add Unlimited International Calls & Text to your plan. For more info, take a look here.

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Yes! The Unlimited International Calls and Text pack costs $5 per month and will automatically renew with your felix subscription until you notify us that you wish to cancel it.

The pack includes Unlimited Standard International Calls and Text from Australia to these selected countries and excludes premium, video, special and overseas free phone numbers.

Included countries are subject to change and you cannot make standard international voice calls or send standard texts to countries outside of the selected countries.

How do I add Unlimited International Calls and Text?

Log in to your felix app > on your Home screen, tap Add Unlimited int'l calls & text > follow the prompts

How do I remove International Calls and Texts?

Log into your felix app > tap Service > scroll to the bottom > tap Remove International Calls and Text > tap Yes, remove (You will still have access to the inclusions in the pack until your next renewal date)

If your account is in an inactive state after a failed payment, and you'd like to re-start your subscription without the International Calls and Text pack, chat to our team from your felix app. We're online and ready to help 8am to 8pm Monday-Friday, 9am to 6pm weekends/holidays Sydney time.

How do I format an international number for calls or texts?

Take a look here.

Can I use felix for International Roaming?

You'll need to add an International Roaming pack. For more info, take a look here: Can I use felix for International Roaming?

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If you have a felix International Calls and Text pack, you can send unlimited texts and make unlimited calls to over 40 approved countries.

See below instructions on how to enter an international mobile in the correct format:

In the number input section, tap ‘+’ > enter the country code (listed below) > enter the mobile number without the ‘0’ at the start. 

For example, if you’re sending a text to the UK mobile number ‘07836 191 191’, you’ll input it as +44 7836 191 191.

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Here are some things to check and try if you're having trouble using your International Roaming pack:

- Confirm that you're in a country on felix's approved roaming list

- Check that you have enough inclusions left in your Roaming pack to do what you're trying to do (track your inclusions from the Home tab of your felix app)

- If you're trying to make a call with your Roaming Pack, note that outgoing calls can only be made to local numbers in the approved country you're roaming in and back to Australia

- Check that International Roaming is enabled in your phone's settings 

- Try latching to a different mobile network than the one your phone has automatically connected to

- Check that you're formatting the number you're trying to call with the correct international prefix (if you're not sure, check How do I format an international number for calls or texts?)

- Try restarting your phone.

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