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Free International Standard Calls from Australia to Ukraine
Last updated: 03/05/2022

In light of recent events, felix will be offering free standard international mobile phone calls from Australia to Ukraine for all customers with an active subscription, to help reconnect families and loved ones. 


The free calls will be available from March 4, and will continue until further notice. 


Please note - while most communications in and out of Ukraine remain intact, potential infrastructure damage could impact call quality and service. If you experience any issues connecting to Ukraine, you may need to retry calling to successfully connect.

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Do you have International Roaming? (We sure do!)
Last updated: 12/05/2022

felix is stoked to offer a simple and affordable Roaming Pack that can be purchased from your app. The pack is $20 extra on top of your felix subscription and gives you the following in over 40 selected countries:


- 4GB of data with speeds up to 20Mbps

- 100 minutes of standard calls (includes both incoming calls - which can be from anywhere in the world - and outgoing calls back to Australia or to local numbers in the selected country you're roaming in)

- 100 standard texts back to Australia and to local numbers in the selected country you're roaming in.


Your pack will be valid for 365 days, so if you don’t use all the inclusions in your first trip, you’ll still have them for any trips you make within that time!


You can purchase as many as you’d like and the inclusions will stack together. The inclusions of the first pack you purchased will be used first and you can keep track of what you’ve got left from the home page of your app.


For instructions on adding the pack, check here: How do I add International Roaming?

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Can I call or text overseas numbers when in Australia?
Last updated: 09/02/2022

Yep! You can call or text over 40 selected countries with an Unlimited International Calls and Text pack for an extra $5/month on top of your felix subscription. If your circumstances change, you can easily remove/re-add the pack in your app.


For the list of included countries, check here: https://felixmobile.com.au/plan/international-calls-text/ (countries may be subject to change). 


For instructions on adding the pack, check here: How do I add Unlimited International Calls and Text?

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How do I add Unlimited International Calls and Text?
Last updated: 23/02/2022

To add an Unlimited International Calls and Text pack to your felix subscription;


Log in to your felix app and on your Home screen, tap Add Unlimited int'l calls & text and follow the prompts


The Unlimited International Calls and Text pack costs $5 per month and will automatically renew with your felix subscription until you notify us that you wish to cancel it. It includes Unlimited Standard International Calls and Text from Australia to over 40 selected countries (listed at https://felixmobile.com.au/plan/international-calls-text/) and excludes premium, video, special and overseas free phone numbers. Included countries are subject to change and you cannot make standard international voice calls or send standard texts to countries outside of the selected countries.

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How do I add International Roaming?
Last updated: 28/04/2022

To add an International Roaming pack to your felix subscription, log in to your felix mobile app and tap Settings > International Roaming > More info & how to buy > Confirm & pay.


To find out more about the International Roaming pack, head here: Do you have International Roaming? (We sure do!)

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In which countries is International Roaming/Unlimited International Calls and Text available?
Last updated: 11/02/2022

felix has two optional international add-ons; An Unlimited International Calls and Text pack for an extra $5/mth (on top of your felix subscription) and an International Roaming booster for a one-off $20 extra. Both International Roaming and Unlimited International Calls and Texts are available in over 40 select countries (not necessarily the same ones!).


For included International Roaming countries, head here. For included Unlimited International Calls and Text countries, check here

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Will I still get speeds of up to 20Mbps overseas? (Yes!)
Last updated: 10/03/2021

Yep! When you purchase an International Roaming pack, your roaming data speeds will be up to 20Mbps, just like at home.


See here for more info on what 20mbps means for you: https://felixmobile.com.au/plan/data-speed/ 

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How do I format an international number for calls or texts?
Last updated: 11/02/2022

If you have a felix International Calls and Text pack, you can send unlimited texts and make unlimited calls to over 40 approved countries.


See below instructions on how to enter an international mobile in the correct format:


In the number input section, tap ‘+’ > enter the country code (listed below) > enter the mobile number without the ‘0’ at the start. 


For example, if you’re sending a text to the UK mobile number ‘07836 191 191’, you’ll input it as +44 7836 191 191.


Country nameCountry code
Austria+43
Bangladesh+880
Brazil+55
Canada+1
Chile+56
China+86
Colombia+57
Denmark+45
France+33
Germany
+49
Greece+30
Guam+1
Hong Kong+852
Iceland+354
India+91
Indonesia+62
Ireland+353
Israel+972
Italy+39
Japan
+81
Korea (South)+82
Kuwait+965
Malaysia+60
Mexico+52
Mongolia+976
Netherlands+31
New Zealand+64
Norway+47
Peru+51
Puerto Rico+1
Romania+40
Singapore+65
Spain+34
Spain - Canary Islands+34
Sweden+46
Switzerland+41
Taiwan+886
Thailand+66
U.K.+44
U.S.A.+1
Vatican City+379
Vietnam+84

 




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Can I activate my SIM overseas?
Last updated: 28/02/2022

Your felix SIM will need to be activated on Aussie soil. You can use your SIM overseas though! See Do you have International Roaming? (We sure do!)

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Can I use voicemail overseas?
Last updated: 10/02/2022

If you have a valid Roaming pack, you can access your voicemail overseas by dialling +61 414 121 121, however, your voicemail must have been set up via 121 while in Australia. It’s not possible to set up voicemail while overseas.

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How do I remove International Calls and Texts?
Last updated: 09/02/2022

To remove your International Calls and Texts pack, log into your felix app and tap > Service > scroll to the bottom > Yes, remove. You will still have access to the inclusions in the pack until your next renewal date.

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Which services will work overseas if I don't have International Roaming?
Last updated: 06/04/2022

Without an International Roaming pack, you won’t be able to use data without a WiFi network or receive or make any calls. You will be able to receive texts in any country that has an available mobile network for where you are (it doesn’t need to be a felix approved Roaming country), but you won’t be able to send a text message.


Of course, without a roaming pack, you can also call 112 in an emergency anywhere with a mobile network and this will route to the local emergency service – again, you will be able to do this even in a country that’s not on felix’s approved roaming list, as long as there is an available mobile network where you are.

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