international add-ons

Our International Roaming add-on is $20 on top of your felix subscription and includes:

- 4GB of data
- 100 standard mins of calls
- 100 standard texts

International Roaming packs lasts 365 days from purchase and can be used in 40+ selected counties. Countries may vary.

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Yes, with our Unlimited International Calls and Text add-on for $5/mth on top of your felix subscription to over 40 selected countries. Countries may vary. This excludes premium, video, special and overseas free phone numbers, as well as standard international voice calls or standard texts to countries outside the selected countries.

This add-on automatically renews unless you cancel it within the app.

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If you’ve added our International Calls and Text add-on to your subscription, you can send unlimited texts and make unlimited calls to over 40 selected countries. See below instructions on how to enter an international mobile in the correct format:

In the number input section, tap ‘+’ > enter the country code (listed below) > enter the mobile number without the ‘0’ at the start. 

For example, if you’re sending a text to the UK mobile number ‘07836 191 191’, you’ll input it as +44 7836 191 191.

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You won’t be able to use data, send texts or make any calls without a WiFi connection. You’ll still be able to receive texts in any country that has an available network (doesn’t need to be one of our approved roaming countries) but you won’t be able to send a text message.

You can always call 112 in an emergency anywhere a mobile network is available and it will route to the local emergency service, even if it’s not on our approved roaming countries list.

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If you’re having trouble using your International Roaming add-on, we recommend:

- Confirm that you're in a country on felix's approved roaming countries

- Checking that you have enough inclusions left on your International Roaming add-on. You can do so under the Home tab of the felix mobile app

- If you’re trying to make a call, please note that outgoing calls can only be made to local numbers in the approved country you’re roaming in and back to Australia

- Check that International Roaming is enabled in your phone’s settings

- Try latching to a different mobile network than the one your phone has automatically connected to

- Check that you're formatting the number you're trying to call with the correct international prefix) (if you're not sure, check How do I format an international number for calls or texts?)

- Try restarting your phone.

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In the felix mobile app from the Home screen > tap Add Unlimited int’l calls and text > follow the prompts.

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In the felix mobile app > tap Service > scroll to the bottom > tap Remove International Calls and Text > tap Yes, remove.

You will still be able to use your inclusions in the pack until your next renewal date.

If your account is in an inactive state after a failed payment and you'd like to re-start your subscription without the International Calls and Text pack, chat to our team from your felix mobile app. We're online and ready to help 8am to 8pm Monday-Friday, 9am to 6pm weekends/holidays Sydney time.

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In the felix mobile app tap Settings > International Roaming > More info and how to buy > Confirm and pay.

If you buy another pack at any time, your current inclusions will roll into the new pack at the new expiry.

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If you have a valid International Roaming add-on, an active felix subscription, and are in one of our 40+ selected countries, you can receive voicemails and access your voicemail inbox by dialling +61 414 121 121.

Your voicemail will need to be set up in Australia first by dialling 121.

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