setting up your SIM
We can help! I’ve received the email - If you’ve requested a fresh verification email, ensure that you’re clicking on the link from the most recent ema...
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Tue, 20 Sep, 2022 at 8:39 PM
First up - it's really important that you keep your current provider's SIM in your phone until your switch is all done. You'll know when it'...
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Wed, 24 Jan, 2024 at 3:44 PM
First up – it’s really important that you don’t pop your felix SIM in your phone until you have finished activating it in the felix app. The details: ...
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Wed, 24 Jan, 2024 at 3:47 PM
First up, it's super important that you stay connected to WiFi when switching your number to felix and setting it up on an eSIM. Once you've sig...
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Fri, 23 Dec, 2022 at 1:08 PM
You can activate your eSIM straight away once you've signed up to felix (see How do I sign up for an eSIM? for help with this!). Your app will guid...
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Tue, 7 Jun, 2022 at 1:34 PM
When started between the hours below, most switches take a few minutes, but they can take up to three hours: - Monday-Friday, 8am to 8pm Sydney time -...
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Fri, 25 Mar, 2022 at 9:18 AM
The pre-switching SMS will be sent to your previous SIM card, so make sure that it's active still in your phone. It can take up to ten minutes to arrive...
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Sun, 17 Oct, 2021 at 11:44 AM
It’s usually an easy fix! It’s often just that the details you provided us don’t match the details your previous provider has for your number. There ar...
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Fri, 16 Sep, 2022 at 4:01 PM
If you're all finished setting up your eSIM but it's not working as expected, try restarting your phone. If that doesn't help, please try or che...
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Thu, 28 Sep, 2023 at 5:10 PM
While an eSIM enabled device gives you the ability to load up to five plans, you can only use one* plan at a time. Once you have more than one plan acti...
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Tue, 1 Feb, 2022 at 2:37 PM