How can we help?
more about felix
sign up and activation
payments & plans
network & troubleshooting
international add-ons
legal and privacy
sign up & SIM activation
You can sign up and order your felix SIM or eSIM through the felix mobile app or on our website. Follow the steps below to sign up: 1. Download the felix m...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 19 May, 2025 at 1:21 PM
felix is proud to offer eSIM as a digital and plastic-free solution to our SIM cards. An eSIM is an embedded SIM card, acting just like a digital SIM card ...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 8 Jul, 2024 at 11:11 AM
Our physical SIMs are express posted at no extra cost by Australia Post and are usually delivered within 1-3 business days in metro areas. We’ll send you a ...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 8 Jul, 2024 at 10:58 AM
It’s quick and easy to switch over to felix. Two main things to remember: - Leave your current provider's active SIM in your phone until your...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 8 Jul, 2024 at 11:15 AM
The pre-switching SMS will be sent to your previous SIM card, so make sure it's still active in your phone. It can take up to ten minutes to receive. If...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 8 Jul, 2024 at 12:25 PM
Yes, when signing up to felix, you’ll need to enter a residential address, but you can choose to add a PO Box or Parcel Locker for the delivery of your SIM....
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 8 Jul, 2024 at 10:57 AM
Yes, if you’ve ordered a felix SIM and purchased your first month’s subscription through the felix mobile app or website, you have 365 days to activate it. ...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 8 Jul, 2024 at 5:15 PM
We accept all valid Australian and internationally issued Mastercard or Visa credit/debit cards and PayPal. Note: If you’re using an international payment m...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 8 Jul, 2024 at 10:06 AM
If you've received the received the email - Ensure you’re clicking on the link from the most recent verification email from your mobile device only t...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Sun, 8 Sep, 2024 at 9:38 PM
Do you have any current promotions? We're currently offering 60% off your first four months when you sign up and purchase a felix subscription onlin...
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Mon, 19 May, 2025 at 1:35 PM