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Activating your SIM if you're keeping your existing number
*Note - if you opted to get a new felix number, head to this article: Activating your SIM if you're getting a new felix number The short answer: ...

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Wed, 20 Jan, 2021 at 8:03 AM
Activating your SIM if you're getting a new felix number
*Note - if you opted to switch your current number over to your felix subscription, head to this article: Activating if you're keeping your existing nu...

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Tue, 24 Nov, 2020 at 3:08 PM
How long does it take to switch my number to felix?
When started between the hours below, most switches take under five minutes from activation. In some cases, it can take up to three hours.  Not to worry...

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Mon, 23 Nov, 2020 at 7:49 PM
Can I buy a SIM now and activate later? (yep!)
Yep! That's absolutely fine, you've got two years to activate it from purchase.  Your billing cycle won't start until you choose to activ...

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Sat, 27 Feb, 2021 at 2:42 PM
I haven't received the SMS to start my switch across to felix
The pre-switching SMS will be sent to your previous SIM card, so make sure that it's still in your phone. Note, if you're currently on pre-paid, y...

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Mon, 4 Jan, 2021 at 4:45 PM
How long will my SIM delivery take?
Our SIMs are sent express post (at no extra cost) by Australia Post and you can track its delivery in the felix app. Express delivery is usually within 1-3 ...

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Fri, 22 Jan, 2021 at 11:19 AM
Switching my number failed, now what?
Your switch could have failed because; - The account number/date of birth provided didn't match the records of your previous provider - The aut...

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Mon, 16 Nov, 2020 at 3:42 PM
My SIM scan isn't working
If you have troubles scanning your SIM into the app, you can also enter the SIM number manually.  From the Scan your felix SIM screen, tap > Enter Ma...

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Mon, 16 Nov, 2020 at 3:42 PM
Will I lose my contacts, photos and other data when switching to felix?
If you store your data on the cloud (like iCloud or Google Drive) or store it on your handset (actual phone) then you won't lose any data when moving t...

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Tue, 24 Nov, 2020 at 6:12 PM
Where do I find my SIM number?
You'll find your 21 digit SIM number on the SIM itself. It starts with 8961.

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Mon, 16 Nov, 2020 at 3:42 PM

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