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setting up your SIM

Activating your physical SIM if you're keeping your existing number
First up - it's really important that you keep your current provider's SIM in your phone until your switch is all done. You'll know when it&#...

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Wed, 23 Feb, 2022 at 11:38 AM
Activating your physical SIM if you're getting a new felix number
First up – it’s really important that you don’t pop your felix SIM in your phone until you have finished activating it in the felix app The details: ...

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Wed, 12 Jan, 2022 at 9:58 AM
Activating your eSIM if you're keeping your existing number
First up, it's super important that you stay connected to WiFi when switching your number to felix and setting it up on an eSIM. Once you've s...

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Fri, 25 Mar, 2022 at 9:33 AM
Activating your eSIM if you're getting a new felix number
You can activate your eSIM straight away once you've signed up to felix (see How do I sign up for an eSIM? for help with this!).  Your app will gui...

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Tue, 19 Apr, 2022 at 3:13 PM
How long does it take to switch my number to felix?
When started between the hours below, most switches take a few minutes, but they can take up to three hours: - Monday-Friday, 8am to 8pm Sydney time  -...

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Fri, 25 Mar, 2022 at 9:18 AM
I haven't received the SMS to start my switch across to felix
The pre-switching SMS will be sent to your previous SIM card, so make sure that it's active still in your phone. It can take up to ten minutes to arriv...

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Sun, 17 Oct, 2021 at 11:44 AM
Switching my number failed, what do I do now?
It’s usually a pretty quick fix! The most likely reason for the rejection is that the details you provided us don’t match what your previous provider has. T...

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Thu, 24 Feb, 2022 at 3:17 PM
I've set up my eSIM but it's not working
If you're all finished setting up your eSIM but it's not working as expected, try restarting your phone. If that doesn't help, please try or ...

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Thu, 20 Jan, 2022 at 2:08 PM
How do I manage multiple plans loaded to an eSIM on my device?
While an eSIM enabled device gives you the ability to load up to five plans, you can only use one* plan at a time. Once you have more than one plan acti...

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Tue, 1 Feb, 2022 at 2:37 PM
How do I manage outgoing calls if I have multiple SIMs?
This varies from device to device but generally, you can pick which SIM is your default for outgoing calls, and then change it for a particular call if need...

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Mon, 7 Mar, 2022 at 9:48 AM

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