sign up & SIM activation
If you've received the received the email - Ensure you’re clicking on the link from the most recent verification email from your mobile device only t...
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Mon, 8 Jul, 2024 at 1:45 PM
Please keep your current provider’s SIM in your phone until your switch is complete (you’ll know it’s done when your current provider’s SIM goes into SOS mo...
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Mon, 8 Jul, 2024 at 12:33 PM
Please keep your current provider’s SIM in your phone until you’ve finished activating it in the felix mobile app. Follow these easy steps: 1. Downl...
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Mon, 8 Jul, 2024 at 12:38 PM
To activate your eSIM with your current number: 1. Connect to WiFi or internet first. Please ensure you stay connected when switching over and setting u...
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Mon, 8 Jul, 2024 at 1:05 PM
To activate your eSIM with a new number: 1. Connect to WiFi or internet first 2. Download the felix mobile app and log in 3. Tap Verify Email an...
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Mon, 8 Jul, 2024 at 1:08 PM
Switching your number between the hours below usually only takes a couple of minutes but it can take up to three hours. You won’t lose service from your pre...
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Mon, 8 Jul, 2024 at 11:12 AM
The pre-switching SMS will be sent to your previous SIM card, so make sure it's still active in your phone. It can take up to ten minutes to receive. If...
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Mon, 8 Jul, 2024 at 12:25 PM
The main reason switching fails is that the details you provided us don’t match the details your previous provider has for your number. Please check the hel...
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Mon, 8 Jul, 2024 at 1:56 PM
Our first recommended step is restarting your device. If that doesn’t help, please try the following: -If you swapped your number from a physical SIM to...
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Mon, 8 Jul, 2024 at 2:22 PM
An eSIM compatible device gives you the ability to load up to five plans at once, however you can only use one* plan at a time. You can also choose to label...
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Mon, 8 Jul, 2024 at 1:15 PM