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Activating your SIM if you're keeping your existing number
*Note - if you opted to get a new felix number, head to this article: Activating your SIM if you're getting a new felix number Yay! Your peachy SIM...

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Thu, 19 Aug, 2021 at 6:26 PM
Activating your SIM if you're getting a new felix number
*Note - if you opted to switch your current number over to your felix subscription, head to this article: Activating if you're keeping your existing nu...

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Tue, 24 Nov, 2020 at 3:08 PM
How long does it take to switch my number to felix?
When started between the hours below, most switches take under five minutes from activation. In some cases, it can take up to three hours.  Not to worry...

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Sun, 17 Oct, 2021 at 11:52 AM
My SIM scan isn't working
If you have troubles scanning your SIM into the app, you can also enter the SIM number manually.  From the Scan your felix SIM screen, tap > Enter Ma...

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Mon, 16 Nov, 2020 at 3:42 PM
Where do I find my SIM number?
You'll find your 21 digit SIM number on the SIM itself. It starts with 8961.

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Mon, 16 Nov, 2020 at 3:42 PM
I haven't received the SMS to start my switch across to felix
The pre-switching SMS will be sent to your previous SIM card, so make sure that it's active still in your phone. It can take up to ten minutes to arriv...

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Sun, 17 Oct, 2021 at 11:44 AM
Switching my number failed, now what?
All good, it's usually a pretty quick fix! You can try resubmitting it a second time in the app, just double check the details you entered of your prev...

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Sun, 17 Oct, 2021 at 11:38 AM

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