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sign up & SIM activation

How do I get a felix SIM?
You can choose to order a physical SIM on sign up to felix and it will be express posted to you. With our 3-in-1 physical SIM cards, you can punch out one o...

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Mon, 8 Jul, 2024 at 11:05 AM
Can I sign up without the app?
Yes! You can sign up and order your physical SIM or eSIM on the web, though please note that you'll need to download the felix app to activate your serv...

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Thu, 28 Sep, 2023 at 5:21 PM
How long will my physical SIM delivery take?
Our physical SIMs are express posted at no extra cost by Australia Post and are usually delivered within 1-3 business days in metro areas. We’ll send you a ...

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Mon, 8 Jul, 2024 at 10:58 AM
Is my mobile phone compatible with a felix SIM?
Our SIMs are designed for use in a mobile phone. See our recommended approved devices list here.  You can choose an eSIM if you have a compatible eSIM devi...

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Mon, 8 Jul, 2024 at 10:50 AM
How much is the app? Do I need it?
The app is free, zip, nada. Your service will work without it, but you'll need to download it to activate your felix service, and to manage your service...

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Thu, 28 Sep, 2023 at 5:34 PM
Can I buy a felix SIM now and activate it later?
Yes, if you’ve ordered a felix SIM and purchased your first month’s subscription through the felix mobile app or website, you have 365 days to activate it. ...

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Mon, 8 Jul, 2024 at 5:15 PM
Can I get my physical SIM sent to a PO Box or Parcel Locker?
Yes, when signing up to felix, you’ll need to enter a residential address, but you can choose to add a PO Box or Parcel Locker for the delivery of your SIM....

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Mon, 8 Jul, 2024 at 10:57 AM
Do you run credit checks?
No, we don't run credit checks.

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Mon, 8 Jul, 2024 at 12:14 PM
How do I switch my number to felix?
It’s quick and easy to switch over to felix. Two main things to remember:  - Leave your current provider's active SIM in your phone until your...

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Mon, 8 Jul, 2024 at 11:15 AM
How old do I need to be to sign up to felix?
You need to be 13 years or older to sign up to felix.

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Mon, 8 Jul, 2024 at 12:14 PM