Here are some articles that may help you out!
Got your physical SIM and not sure what to do now?
> Activating your physical SIM if you're keeping your existing number
> Activating your physical SIM if you're getting a new felix number
You haven't received the SMS to confirm your switch?
> I haven't received the SMS to start my switch across to felix
Your number switch has failed?
> Switching my number failed, what do I do now?
> How long does it take to switch my number to felix?
Need help setting up your eSIM?
> I've set up my eSIM but it's not working
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