Our first recommended step is restarting your device. If that doesn’t help, please try the following:
-If you swapped your number from a physical SIM to an eSIM, you'll need to take out the physical SIM once the eSIM is set up
- If you have multiple physical SIMs or eSIMs in your device, jump into your device settings to make sure that you don't have a different eSIM active. Note - only one eSIM can be 'on' at a time*, but it can work alongside your physical SIM with a different mobile number. If a call reaches your eSIM while it's 'off', it will send the caller to voicemail.
*An exception to this is an iPhone 13 series or later where you can have two eSIMs 'on' simultaneously. More information here.
Did you find it helpful? Yes No
Send feedback