sign up & SIM activation

How do I manage outgoing calls if I have multiple SIMs?
This can vary between each device, but generally you can pick which SIM is your default for outgoing calls and then change it for a particular call if requi...

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Mon, 8 Jul, 2024 at 1:21 PM
How do I manage incoming calls when I have multiple SIMs?
If you receive a call to a SIM that you don’t have active at that time, the call will automatically divert to voicemail. Keep in mind you won’t receive an a...

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Mon, 8 Jul, 2024 at 1:28 PM
How do I manage text messages if I have multiple SIMs?
Below are some device-specific tips that we've collected. If these steps don't match what your phone is displaying, it's best to consult your de...

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Mon, 7 Mar, 2022 at 9:55 AM
How do I manage data if I have multiple SIMs?
Below are some device-specific tips. If these steps don't match what your phone is displaying, it's best to consult your device's manufacturer. ...

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Mon, 7 Mar, 2022 at 12:03 PM
How many plans can I have loaded to an eSIM?
An eSIM device allows you to load up five mobile plans, but you can only use one* plan at a time. *An exception to this is an iPhone 13 Pro Max, iPhone 13...

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Mon, 8 Jul, 2024 at 1:34 PM
Will I lose my contacts, photos and other data when switching to felix?
If your data is stored on the cloud (such as iCloud or Google Drive) or stored on your handset (your actual phone), then you won’t lose any data. However, i...

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Mon, 8 Jul, 2024 at 12:23 PM
I did not receive my physical SIM
We’re sorry to hear that! Keep an eye out for an email from us, as we’ll send you a tracking link within 24 hours (or slightly longer if you sign up over th...

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Mon, 8 Jul, 2024 at 12:55 PM
My physical SIM scan isn't working
No problem! We recommend entering the SIM number manually, which is a 20-digit SIM number starting with 8961 that can be found on the SIM itself. From the S...

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Mon, 8 Jul, 2024 at 12:40 PM
Where do I find my physical SIM number?
You’ll find this on the SIM itself. It’s a 20-digit SIM number starting with 8961. .

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Mon, 8 Jul, 2024 at 12:41 PM
Common problems when activating your SIM
Got your physical SIM and not sure what to do now?  > Activating your physical SIM if you're keeping your existing number > Activating your phys...

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Mon, 8 Jul, 2024 at 2:16 PM