sign up & SIM activation
This can vary between each device, but generally you can pick which SIM is your default for outgoing calls and then change it for a particular call if requi...
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Mon, 8 Jul, 2024 at 1:21 PM
If you receive a call to a SIM that you don’t have active at that time, the call will automatically divert to voicemail. Keep in mind you won’t receive an a...
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Mon, 8 Jul, 2024 at 1:28 PM
Below are some device-specific tips that we've collected. If these steps don't match what your phone is displaying, it's best to consult your de...
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Mon, 7 Mar, 2022 at 9:55 AM
Below are some device-specific tips. If these steps don't match what your phone is displaying, it's best to consult your device's manufacturer. ...
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Mon, 7 Mar, 2022 at 12:03 PM
An eSIM device allows you to load up five mobile plans, but you can only use one* plan at a time. *An exception to this is an iPhone 13 Pro Max, iPhone 13...
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Mon, 8 Jul, 2024 at 1:34 PM
If your data is stored on the cloud (such as iCloud or Google Drive) or stored on your handset (your actual phone), then you won’t lose any data. However, i...
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Mon, 8 Jul, 2024 at 12:23 PM
We’re sorry to hear that! Keep an eye out for an email from us, as we’ll send you a tracking link within 24 hours (or slightly longer if you sign up over th...
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Mon, 8 Jul, 2024 at 12:55 PM
No problem! We recommend entering the SIM number manually, which is a 20-digit SIM number starting with 8961 that can be found on the SIM itself. From the S...
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Mon, 8 Jul, 2024 at 12:40 PM
You’ll find this on the SIM itself. It’s a 20-digit SIM number starting with 8961. .
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Mon, 8 Jul, 2024 at 12:41 PM
Got your physical SIM and not sure what to do now? > Activating your physical SIM if you're keeping your existing number > Activating your phys...
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Mon, 8 Jul, 2024 at 2:16 PM