When started between the hours below, most switches take a few minutes, but they can take up to three hours:
- Monday-Friday, 8am to 8pm Sydney time
- Saturday, 10am to 6pm Sydney time
You won’t lose service from your previous provider until the switch is done, so you won’t have any down time.
You'll know your switch is complete when your current service stops working. We'll also notify you in the app, by a push notification and via email :) Meanwhile, keep using your old SIM as usual until the switch is complete.
We have humans available on chat Monday-Friday 8am-8pm and weekends/holidays 9am-6pm, Sydney time, so if you need any help - please reach out.
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