Switching your number between the hours below usually only takes a couple of minutes but it can take up to three hours. You won’t lose service from your previous provider until your switch has gone through with felix, so there’s no down time.

Switching hours: Monday-Friday 8am to 8pm Sydney time Saturday 10am to 6pm Sydney time

You’ll know your switch has gone through when your previous provider’s SIM has stopped working. We’ll also notify you in the felix mobile app, by push notification on your device and by email.

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