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sign up & SIM activation

I am having trouble verifying my email
If you've received the received the email - Ensure you’re clicking on the link from the most recent verification email from your mobile device only t...

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Sun, 8 Sep, 2024 at 9:38 PM
Activating your physical SIM if you're keeping your existing number
Please keep your current provider’s SIM in your phone until your switch is complete (you’ll know it’s done when your current provider’s SIM goes into SOS mo...

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Fri, 30 Aug, 2024 at 9:45 AM
Activating your physical SIM if you're getting a new felix number
Please keep your current provider’s SIM in your phone until you’ve finished activating it in the felix mobile app. Follow these easy steps: 1. Downl...

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Fri, 30 Aug, 2024 at 9:45 AM
Activating your eSIM if you're keeping your existing number
To activate your eSIM with your current number: 1. Connect to WiFi or internet first. Please ensure you stay connected when switching over and setting u...

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Mon, 8 Jul, 2024 at 1:05 PM
Activating your eSIM if you're getting a new felix number
To activate your eSIM with a new number: 1. Connect to WiFi or internet first 2. Download the felix mobile app and log in 3. Tap Verify Email an...

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Mon, 8 Jul, 2024 at 1:08 PM
How long does it take to switch my number to felix?
Switching your number between the hours below usually only takes a couple of minutes but it can take up to three hours. You won’t lose service from your pre...

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Mon, 8 Jul, 2024 at 11:12 AM
I haven't received the SMS to start my switch across to felix
The pre-switching SMS will be sent to your previous SIM card, so make sure it's still active in your phone. It can take up to ten minutes to receive. If...

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Mon, 8 Jul, 2024 at 12:25 PM
Switching my number failed, what do I do now?
The main reason switching fails is that the details you provided us don’t match the details your previous provider has for your number. Please check the hel...

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Mon, 8 Jul, 2024 at 1:56 PM
I've set up my eSIM but it's not working
Our first recommended step is restarting your device. If that doesn’t help, please try the following: -If you swapped your number from a physical SIM to...

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Mon, 8 Jul, 2024 at 2:22 PM
How do I manage multiple plans loaded to an eSIM on my device?
An eSIM compatible device gives you the ability to load up to five plans at once, however you can only use one* plan at a time. You can also choose to label...

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Mon, 8 Jul, 2024 at 1:15 PM