Solution home sign up and activation

sign up & SIM activation

How do I sign up and how much is it?
You can sign up and order your felix SIM or eSIM through the felix mobile app or on our website. You can also buy a felix SIM at Coles, Woolworths and Offic...

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Mon, 8 Jul, 2024 at 10:45 AM
How do I sign up for an eSIM?
felix is proud to offer eSIM as a digital and plastic-free solution to our SIM cards. An eSIM is an embedded SIM card, acting just like a digital SIM card ...

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Mon, 8 Jul, 2024 at 11:11 AM
How long will my physical SIM delivery take?
Our physical SIMs are express posted at no extra cost by Australia Post and are usually delivered within 1-3 business days in metro areas. We’ll send you a ...

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Mon, 8 Jul, 2024 at 10:58 AM
How do I switch my number to felix?
It’s quick and easy to switch over to felix. Two main things to remember:  - Leave your current provider's active SIM in your phone until your...

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Mon, 8 Jul, 2024 at 11:15 AM
I haven't received the SMS to start my switch across to felix
The pre-switching SMS will be sent to your previous SIM card, so make sure it's still active in your phone. It can take up to ten minutes to receive. If...

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Mon, 8 Jul, 2024 at 12:25 PM
Can I get my physical SIM sent to a PO Box or Parcel Locker?
Yes, when signing up to felix, you’ll need to enter a residential address, but you can choose to add a PO Box or Parcel Locker for the delivery of your SIM....

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Mon, 8 Jul, 2024 at 10:57 AM
Can I buy a felix SIM now and activate it later?
Yes, if you’ve ordered a felix SIM and purchased your first month’s subscription through the felix mobile app or website, you have 365 days to activate it. ...

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Mon, 8 Jul, 2024 at 5:15 PM
What payment method can I sign up with?
We accept all valid Australian and internationally issued Mastercard or Visa credit/debit cards and PayPal. Note: If you’re using an international payment m...

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Mon, 8 Jul, 2024 at 10:06 AM
I am having trouble verifying my email
If you've received the received the email - Ensure you’re clicking on the link from the most recent verification email from your mobile device only t...

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Sun, 8 Sep, 2024 at 9:38 PM
Promotions and referrals
Do you have any current promotions? We're currently offering 50% off your first three months when you sign up and purchase a felix subscription onli...

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Tue, 16 Jul, 2024 at 4:37 PM