We can help!

I’ve received the email

- If you’ve requested a fresh verification email, ensure that you’re clicking on the link from the most recent email

- Ensure that you are clicking on the email link from your mobile phone with the felix app installed

- Ensure that you have the latest version of the felix app installed.

I haven’t received the email

- Check your Spam or Promotions inbox

- Click on Verify your email in the app and check that the email address displayed on the next screen is correct. If it’s not, click Update email address to trigger a new email.

If none of the above helps, chat to us from your felix mobile app and we will help you out! We have humans online 8am – 8pm Monday to Friday, or 9am-6pm on weekends/holidays (Sydney time).

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