If you've received the received the email

- Ensure you’re clicking on the link from the most recent verification email from your mobile device only that has the felix mobile app installed

- Ensure you have the latest version of the felix mobile app installed.

If you haven’t received the email

- Check your Spam or Promotions inbox

- Click on Verify your email in the app and check that the email address displayed on the next screen is correct. If it’s not, click Update email address to trigger a new email.

If none of the above work, chat in with us from the felix mobile app and we’ll help you out. We’ve got humans online 8am-8pm Monday to Friday, 9am-6pm on weekends/holidays (Sydney time).

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