The pre-switching SMS will be sent to your previous SIM card, so make sure that it's still in your phone. Note, if you're currently on pre-paid, you don't need any credit to receive or reply to this SMS. It is a free SMS.
If you're having troubles, please reach out to the felix team in the felix app. We've got humans on chat from 8am to 8pm AEDT every day.
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