Please keep your current provider’s SIM in your phone until you’ve finished activating it in the felix mobile app.

Follow these easy steps:

1. Download and log into the felix mobile app using the same login details you used to order your Sim or sign up using the felix mobile app if you purchased your SIM at Coles, Woolworths or Officeworks.

2. Tap Verify email and follow the prompts in the app to authenticate your email.

3. Grab your felix SIM and tap Activate your felix SIM. Hover your camera over the SIM bar code (outlined below). Once scanned, wait a few minutes for your activation to process and then you’re good to go and remove your current provider’s SIM and pop in your felix one.

If you're having troubles with the scan, check here: My physical SIM scan isn't working.

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