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Ins and outs of the felix subscription.
How much does the felix subscription cost, and what's included?
Last updated: 26/09/2023

felix mobile offers three, great value pre-paid plans. 


- 25GB Mobile Plan ($25/month)


- 50GB Mobile Plan ($30/month)


- Unlimited Data Plan at speeds up to 20Mbps ($40/month)


All of our plans include unlimited standard talk and text to use in Aus and are on a no lock-in contract. You can choose to bring your number or get a new one when you switch over.


No matter which plan you choose, we also plant one tree a month for every month you’re with us. We’re also certified carbon neutral and powered by renewable electricity.


For more detail on our plan inclusions, head over to our plans page.


You can also add International Roaming or Unlimited International Calls and Texts to any plan. Check these articles out for more information: Can I use felix for International Roaming? or Can I call or text overseas numbers when in Australia?

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Can I bring my number to felix?
Last updated: 20/10/2023

Yes! You can choose to bring your number over to felix at no extra cost, no matter which provider you’re with. Just make sure you're not in a contract with your existing provider to avoid any nasty cancellation bill shock from them.


When signing up to felix, we’ll ask if you want a new number or if you want to switch your current number to felix.


For more info, check out: How do I switch my number to felix?

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What is felix doing to look after the planet?
Last updated: 14/09/2023

felix proudly contributes to reforestation around the world through our non-profit partner, One Tree Planted with one tree planted for every month you're with us. We've already reached our first goal of planting 1,000,000 trees around the world and we can't wait for you to join us!


We're also proudly certified carbon neutral by government-backed initiative, Climate Active, the first telco brand in Australia to be powered by 100% renewable electricity, and members of 1% for the Planet.


Beyond these wonderful partnerships, we offer eSIM as a way to switch to felix mobile, reducing our plastic use in production as well as less packaging. Our physical SIM cards are Eco-SIMs and are made with 100% PVC recycled material.


You can learn more about our purpose here.

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Is there a lock-in contract?
Last updated: 20/10/2023

Nope! felix is a month-to-month pre-paid subscription with no lock in contract. Your subscription will automatically renew every month, and you can pause or cancel at any time for no extra cost. See How does the payment cycle work? for more info!

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How do pre-paid plans work?
Last updated: 26/09/2023

All of the felix mobile plans are pre-paid. This means you pay up front when you sign up to a service and at each recharge (billing cycle). Our no lock-in plans all last a full month (no sneaky 28-day expiry here!).

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Does felix offer eSIM?
Last updated: 19/09/2023

Yes, we sure do! eSIM is available for new and existing customers with eSIM compatible devices. Just select the eSIM option when signing up to felix. See our website for more info or check out this article: How do I sign up for an eSIM?


If you don't have an eSIM compatible phone, we can send a physical SIM to you in the post. 


Already a felix customer? Head to the felix mobile app and under the Settings tab, select Replace or swap your SIM to set up your eSIM.

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Where can I sign up?
Last updated: 19/09/2023

You can sign up and order your felix SIM through the felix mobile app or on the web.


Once you’ve ordered your SIM, you’ll need to activate it in the app.


 

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Are felix SIMs compatible with smart watches?
Last updated: 27/10/2022

At the moment, felix SIMs (physical and eSIM) don't offer an internet connection for a cellular smart watch.


It's worth noting that some smart watches can still connect to your phone via Bluetooth if your phone is nearby.

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Can I get a phone with this subscription?
Last updated: 16/11/2020

felix is a SIM only mobile subscription so you will need to BYOD (bring your own device). We understand that this might be an inconvenience to some, but we promise that the planet karma is totally worth it!

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Do you offer mobile broadband or nbn™?
Last updated: 19/08/2021

felix is for use in a mobile phone only and does not currently offer mobile broadband or nbn™.

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Is voicemail included? (Yes!)
Last updated: 26/09/2023

Voicemail is included on all of our plans. For instructions on how to set it up, see How do I set up and manage voicemail?

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Can I switch my international mobile number over to felix?
Last updated: 16/11/2020

Unfortunately we can only switch Australian mobile numbers over to felix.

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Can I call 1300 and 1800 numbers? (Yes!)
Last updated: 26/09/2023

Standard 1300 and 1800 numbers are included on all of our plans.


Calling 1300 and 1800 numbers using WiFi calling


Your call may not connect because WiFi calling may not show your location accurately. To call these numbers, you may need to switch off WiFi Calling in your device settings, connect back to the mobile network and dial the number again. To find out how to do this, see: How do I make WiFi calls?


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Do you offer any business or family deals?
Last updated: 14/09/2023

We currently don’t have any bundles available for family or business groups. However, you can invite friends and family to join with your unique referral code. You’ll both get $35 of credit in your felix wallet once they sign up and activate using your code. See How do I refer a friend?


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Does felix offer VoLTE or WiFi Calling?
Last updated: 26/09/2023

Yes! VoLTE and WiFi Calling are included on all of our plans. Please note however that voice calls are different to VoLTE and WiFi Calling and will use your data.


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How to recycle your pre-loved mobile phones through our partner Mobile Muster
Last updated: 10/11/2022

Have any pre-loved and unused mobile phones lying around? We've partnered with Mobile Muster to help you recycle old mobile phones in a few easy steps! It's completely free to do unless you need to purchase a satchel.


Info on how to start your return here!

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What is felix's relationship to Vodafone and TPG Telecom?
Last updated: 27/11/2023

We're family. felix is made up of dreamers and doers. We're a small start-up within the TPG Telecom group. felix uses Vodafone's 4G network (Vodafone is  also part of the TPG Telecom group), which covers 23 million Australians.

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