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more about felix

Ins and outs of the felix subscription.
How much does the felix subscription cost, and what's included?
Last updated: 23/08/2021

felix is a pre-paid, no lock-in contract, $35/month mobile subscription. Your felix SIM gives you unlimited data at speeds of up to 20Mbps and unlimited standard calls and texts in Australia. 


It's really easy to bring your current number over to felix too, see how here: How do I switch my number to felix?


The best part, though, is that we also plant a tree each month for every single customer that holds an active subscription with us (this is on top of being certified carbon neutral and powered by 100% renewable electricity). It's good value with good values.


For full inclusions, head over to the plan page https://felixmobile.com.au/plan/


For International Roaming and Unlimited International Calls and Texts from within Australia, check these out: How much do Unlimited International Calls and Text cost? How much does it cost to get International Roaming on felix?

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Can I keep my existing phone number? (Yes!)
Last updated: 12/01/2022

Yep! You can absolutely keep your existing number when you switch to felix, no matter which provider you’re with. Just make sure you're not in a contract with your existing provider to avoid any nasty cancellation bill shock from them.


When signing up to felix, we’ll ask if you want a new number or if you want to switch your current number to felix.


For more info, check out: How do I switch my number to felix?

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How do you look after the planet?
Last updated: 14/03/2022

We are driven by doing right by our customers and the planet. felix has three core environmental initiatives:


- We are proudly carbon neutral, as certified by Climate Active

- We are the first Australian telco brand to be powered by 100% renewable electricity (yes, 100%!)

- We plant a tree every month for each of our active customers - so far we've planted over 250,000 trees.


More information on our purpose can be found here.

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Does it really come with unlimited standard talk and text within Australia, and unlimited data at speeds of up to 20Mbps? (Yes!)
Last updated: 25/05/2021

Yassss! See this article for the full inclusions of the felix subscription: How much does the felix subscription cost, and what's included?

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Is there a lock-in contract? (Nope!)
Last updated: 09/02/2022

felix is a month-to-month pre-paid subscription with no lock in contract. Your subscription will automatically renew every month, and you can pause or cancel at any time for no extra cost. See How does the payment cycle work? for more info!

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Is felix post-paid or pre-paid?
Last updated: 01/04/2021

felix is a prepaid subscription. It works similarly to a Netflix subscription, it rolls over every month unless you pause or cancel (which are both free to do!).

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Does felix offer eSIM?
Last updated: 27/01/2022

Yes, we sure do! eSIM is available for new and existing customers with eSIM compatible devices. Just select the eSIM option when signing up to felix. See our website for more info or check out this article: How do I sign up for an eSIM?


If you don't have an eSIM compatible phone, we can send a physical SIM to you in the post. 


Already a felix customer? Head to the felix mobile app and under the Settings tab, select Replace or swap your SIM.

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Where can I sign up?
Last updated: 09/02/2022

You can sign up and order your felix SIM on the web (felixmobile.com.au/buy) or through the felix Mobile app. Once you’ve ordered your SIM, you’ll need to activate it in the app.


 

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Are felix SIMs compatible with smart watches?
Last updated: 23/02/2022

At the moment, felix SIMs (both physical and eSIM) don't offer an internet connection for a cellular smart watch.


It's worth noting that some smart watches can still connect to your phone via Bluetooth if your phone is nearby.

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Can I get a phone with this subscription?
Last updated: 16/11/2020

felix is a SIM only mobile subscription so you will need to BYOD (bring your own device). We understand that this might be an inconvenience to some, but we promise that the planet karma is totally worth it!

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Do you offer mobile broadband or nbn™?
Last updated: 19/08/2021

felix is for use in a mobile phone only and does not currently offer mobile broadband or nbn™.

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Is voicemail included? (Yes!)
Last updated: 10/02/2022

Voicemail is absolutely included in your $35/month felix subscription. For instructions on how to set it up, see: How do I set up and manage voicemail?

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Can I switch my international mobile number over to felix?
Last updated: 16/11/2020

Unfortunately we can only switch Australian mobile numbers over to felix.

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Can I call 1300 and 1800 numbers? (Yes!)
Last updated: 07/06/2021

Yep! Standard 1300 and 1800 numbers are included in your felix $35/month subscription.

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Do you offer any business or family deals?
Last updated: 16/11/2020

Currently, felix doesn't have any bundles available for family or business groups.

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Does felix offer VoLTE or WiFi calling?
Last updated: 23/02/2022

felix doesn’t support WiFi calling or VoLTE at this stage, but VoLTE is a feature coming up in the not too distance future! While we don’t have it, this just means that when you’re on a call, your phone will switch to a 3G connection, so using data may be a little slower while you’re on a phone call.


If you need to use data while making a call, we suggest calling from apps such as Facetime Audio on iPhone, WhatsApp, or similar apps, or when connected to available WiFi.


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