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Ins and outs of the felix subscription.
What’s included in my felix plan?
Last updated: 08/07/2024

We offer three incredible value mobile plans at felix.

- 25GB mobile plan for $25/mth with unlimited data banking
- 50GB mobile plan for $35/mth with unlimited data banking
- Unlimited data plan at speeds up to 20Mbps for $40/mth

All felix plans are on a no lock-in contract and include unlimited standard talk and text.

We’re also proudly certified carbon neutral, powered by 100% renewable electricity and we plant one tree for every month you’re with us.

For all of plan inclusions and optional international add-ons, head to our felix mobile plans. You can also add Internation Roaming or Unlimited Internation Calls and Texts to any plan.

Check these articles our for more information: Can I use felix for International Roaming? or Can I call or text overseas numbers when in Australia?

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Can I call 1300 and 1800 numbers? (Yes!)
Last updated: 05/07/2024

Yes, all felix plans include standard 1300 and 1800 numbers.  


If you’re using WiFi Calling and trying to call 1300 or 1800 numbers, your call may not connect as your location might not be showing accurately. To call these numbers, switch off WiFi Calling in your device settings, connect back to the mobile network and dial the number again. See: How do I make WiFi calls?


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Is voicemail included? (Yes!)
Last updated: 05/07/2024

Yes, voicemail is included on all of our plans. For instructions on how to set it up, see How do I set up and manage voicemail?

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Does felix offer VoLTE or WiFi Calling?
Last updated: 08/07/2024

Yes, VoLTE and WiFi Calling are included on all felix plans. Voice calls however are different to VoLTE and WiFi calling and will use your data.  


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Can I bring my current number over to felix?
Last updated: 08/07/2024

Yes, at no extra cost! Please check you’re not locked into a contract with your existing provider before doing so to avoid a cancellation bill. You’ll be prompted on sign up if you’d like to bring your number across or get a new one.


See: How do I switch my number to felix?

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What is felix doing to look after the planet?
Last updated: 08/07/2024

We proudly contribute to reforestation projects globally through our non-profit partner, One Tree Planted with one tree planted for every month you’re with us.

We’re also proudly certified carbon neutral by Climate Active, the first telco brand in Australia to be powered by 100% renewable electricity, and members of 1% for the Planet.

Beyond these wonderful partnerships, we encourage customers to switch to felix with an eSIM to reduce their plastic use as well as less overall packaging. If you choose to switch with a physical SIM card, you’ll be sent an Eco-SIM which is made from 100% recycled PVC material.

You can learn more about our purpose here.

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Is there a lock-in contract?
Last updated: 20/10/2023

Nope! felix is a month-to-month pre-paid subscription with no lock in contract. Your subscription will automatically renew every month, and you can pause or cancel at any time for no extra cost. See How does the payment cycle work? for more info!

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How do pre-paid plans work?
Last updated: 08/07/2024

All felix plans are pre-paid. With a pre-paid plan, you pay up front when you sign up to our service and at each recharge (billing cycle). Our no lock-in contract plans all last a full month (no sneaky 28-day expiry). 

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Does felix offer eSIM?
Last updated: 19/09/2023

Yes, we sure do! eSIM is available for new and existing customers with eSIM compatible devices. Just select the eSIM option when signing up to felix. See our website for more info or check out this article: How do I sign up for an eSIM?


If you don't have an eSIM compatible phone, we can send a physical SIM to you in the post. 


Already a felix customer? Head to the felix mobile app and under the Settings tab, select Replace or swap your SIM to set up your eSIM.

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Where can I sign up?
Last updated: 08/07/2024

You can sign up and order your felix SIM or eSIM through the felix mobile app or on the web. You can also buy a felix SIM at Big W, Coles, Officeworks or Woolworths. Once you have your felix SIM, you’ll need to activate it in the felix mobile app.

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Are felix SIMs compatible with smart watches?
Last updated: 08/07/2024

Our physical SIMs and eSIMs don’t offer an internet connection at the moment for a cellular smart watch. However, you can still connect to your phone via Bluetooth if your phone is nearby.

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Can I get a phone with this subscription?
Last updated: 08/07/2024

We’re a SIM only mobile plan so you’ll need to bring your own device.

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Do you offer mobile broadband or nbn™?
Last updated: 08/07/2024

Our SIMs can only be used in a mobile phone. We don’t offer mobile broadband or nbn™ at this time.

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Can I switch my international mobile number over to felix?
Last updated: 08/07/2024

At this stage we can only switch Australian mobile numbers over to felix.

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Do you offer any business or family deals?
Last updated: 08/07/2024

We don’t have any bundles available for family or business groups at this time. However, you can invite friends and family to join with your unique referral code. You’ll both get $35 of credit in your felix wallet once they sign up and activate using your code. See How do I refer a friend?


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How to recycle your pre-loved mobile phones through our partner Mobile Muster
Last updated: 08/07/2024

Yes, you can! We’ve partnered with MobileMuster to help you recycle old mobile phones in a few easy steps! It’s completely free to do, unless you need to purchase a satchel, but we recommend recycling an old one if you have one on hand. Start your return here.

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What is felix's relationship to Vodafone and TPG Telecom?
Last updated: 08/07/2024

We’re proudly part of the TPG Telecom group and we’re powered by the Vodafone 5G/4G network.

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Does felix offer international roaming or international calls and texts?
Last updated: 08/07/2024

Yes! We offer two incredible value international add-ons. 


International Roaming for $20. Includes 4GB of data, 100 standard mins of calls, 100 standard texts and lasts 365 days from purchase in over 40+ selected countries.  


Unlimited International Standard Talk and Text add-on for $5/mth. For use in over 40 selected countries


 


You can add international add-ons to your felix plan within the felix mobile app once you’ve signed up. 

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Can I keep my existing phone number?
Last updated: 08/07/2024

Yes, you have the option when switching to felix to bring your number over at no extra cost, no matter which provider you’re with. You’ll be asked on sign up if you prefer a new number or if you’d like to bring your number over to felix.

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