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Ins and outs of the felix subscription.
How much does the felix subscription cost, and what's included?
Last updated: 23/08/2021

felix is a pre-paid, no lock-in contract, $35/month mobile subscription. Your felix SIM gives you unlimited data at speeds of up to 20Mbps and unlimited standard calls and texts in Australia. 


It's really easy to bring your current number over to felix too, see how here: How do I switch my number to felix?


The best part, though, is that we also plant a tree each month for every single customer that holds an active subscription with us (this is on top of being certified carbon neutral and powered by 100% renewable electricity). It's good value with good values.


For full inclusions, head over to the plan page https://felixmobile.com.au/plan/


For International Roaming and Unlimited International Calls and Texts from within Australia, check these out: How much do Unlimited International Calls and Text cost? How much does it cost to get International Roaming on felix?

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Can I keep my existing phone number? (Yes!)
Last updated: 19/08/2021

Yep! You can absolutely keep your existing number when you switch to felix, even if you're with another provider. Just make sure you're not in a contract with your existing provider to avoid any nasty cancellation bill shock from them.


You don't need to let them know you're switching either, we'll handle all the techy stuff for you - peachy as!


When signing up in the felix app, you will be asked if you want a new number or if you want to switch your current number to felix.


For more info, check out: How do I switch my number to felix?

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Do you have any current promotions? (Yep!)
Last updated: 07/09/2021

Yep! We're currently offering the first three months of your felix subscription at 50% off. This will be automatically applied at checkout, no need to put in a code!


T+C apply: https://felixmobile.com.au/terms-policies

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How do I sign up?
Last updated: 10/03/2021

Follow these steps to get set up with felix:


1. Head to https://felixmobile.com.au/app/ to download the free felix app (or search 'felix mobile' in your App Store or Google Play)


2. Follow the prompts in the app to sign up (we don’t run credit checks, and you can keep your current number at no extra cost!)


3. Wait for your SIM to arrive - we send this via Express Post at no extra cost (PS you can send to a PO box too!)


4. When your peachy SIM arrives, activate it in the app and enjoy the sweet feeling of doing good for the planet


PS. You will pay your first month of the subscription when you order your SIM, but your billing cycle won’t start until you activate your SIM.


We hope you love it. Don't forget, you can reach out to the local felix team in the app for any help you may need.


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How do I switch my number to felix?
Last updated: 24/09/2021

It's as easy as peach pie to switch to felix. Two main things to remember;


- Leave your previous provider's SIM in your phone until your switch is all done (at step 3 below)

- You don't need to let your previous provider know you're switching, we'll look after all that in the back-end for you!


3 steps to switching:


1. Sign up in the felix app, verify your email on your phone, and wait for your new SIM to arrive by Express Post (postage is free!)


2. When you get your un-activated felix SIM in the post, log into the felix app and follow the prompts to begin activation. The switch usually takes just a few minutes when started between 8am and 8pm Sydney time, Mon-Fri*


3. You'll know your SIM is all activated and your switch has gone through when your previous provider's SIM goes into SOS, at which point, you can pop in your peachy felix SIM!


*some switches can take up to 3 hours, but don’t worry, unless something goes awry, your number will continue to work on your previous provider's SIM until it's gone through, so make sure you have credit until you’ve switched.

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How long will my SIM delivery take?
Last updated: 22/01/2021

Our SIMs are sent express post (at no extra cost) by Australia Post and you can track its delivery in the felix app. Express delivery is usually within 1-3 business days, and your SIM can still be delivered even if you’re not home.

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Can I buy a SIM now and activate later? (Yep!)
Last updated: 10/03/2021

Yep! That's absolutely fine, you've got two years to activate it from purchase. 


Your billing cycle won't start until you choose to activate your felix SIM.

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Is felix post-paid or pre-paid?
Last updated: 01/04/2021

felix is a prepaid subscription. It works similarly to a Netflix subscription, it rolls over every month unless you pause or cancel (which are both free to do!).

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How much is an International Roaming pack and what's included?
Last updated: 28/06/2021

An International Roaming pack costs $20 and gives you 4GB of data with speeds up to 20Mbps, 100 standard minutes of calling and 100 standard texts to use in over 40 selected countries (countries may be subject to change), valid for a 365 day period.


You can purchase an International Roaming pack easily from your felix app. You can purchase as many as you'd like, the inclusions of the first one you purchased will be used first.


For the list of approved countries, check here: https://felixmobile.com.au/plan/international-roaming/

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How much do Unlimited International Calls and Text cost?
Last updated: 10/02/2021

For an extra $5/month on your felix subscription, you can enjoy Unlimited International Calls and Texts to over 40 selected countries (countries may be subject to change). For ease, if your circumstances change, you can easily remove/re-add the $5 add on in your app.


For the list of approved countries, check here: https://felixmobile.com.au/plan/international-calls-text/ 

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Will I lose my contacts, photos and other data when switching to felix?
Last updated: 24/11/2020

If you store your data on the cloud (like iCloud or Google Drive) or store it on your handset (actual phone) then you won't lose any data when moving to a felix SIM. However, if you have any info or data saved on your current non-felix SIM, you won't be able to access it when you start using your felix SIM.


We suggest making sure that your contacts, photos and other data are saved to your handset/cloud and not your current SIM. 


Please note, that you are likely to lose voicemails when switching. To save your voicemails as a separate file, it's worth searching your phone model online to see how to do it. For iOS, tap Phone > Voicemail > tap on the voicemail > Share icon > Save to Files

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Does felix offer eSIM?
Last updated: 19/08/2021

felix doesn't support eSIM at this stage, but keep an eye out for any changes in that space in the future.

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Does it really come with unlimited standard talk and text within Australia, and unlimited data at speeds of up to 20Mbps? (Yes!)
Last updated: 25/05/2021

Yassss! See this article for the full inclusions of the felix subscription: How much does the felix subscription cost, and what's included?

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How does the 'no lock-in' contract work?
Last updated: 19/08/2021

felix is a month-to-month subscription with no lock in contract so you can pause or cancel at any time at no extra cost. Unless you have paused or cancelled, your subscription will auto-renew every month.

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Where can I sign up if I don't want to download the app?
Last updated: 31/08/2021

You can sign up and order your felix SIM on the web, though please note that you'll need to download the felix app to activate your SIM once it arrives.


Get started here: https://felixmobile.com.au/buy 


 

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In which countries is International Roaming/Unlimited International Calls and Text available?
Last updated: 19/08/2021

Both international roaming and unlimited international calls and texts are available in over 40 countries. 


For included International Roaming countries, head here: https://felixmobile.com.au/plan/international-roaming/


For included Unlimited International Calls and Text countries, head here: https://felixmobile.com.au/plan/international-calls-text/

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Is my mobile phone compatible with a felix SIM?
Last updated: 13/10/2021

Your felix SIM is a 3-in-1 SIM with the ability to punch either of three standard sizes (standard, micro, nano). So, as long as your phone is an approved device, isn't network locked*, an early 2019 Huawei** and can be used in Australia, then you shouldn't have a problem with SIM compatibility!


* Psst, except if your phone is network locked to Vodafone in Australia, then you can still use it on felix!


** Huwaei models available to the public on or after May 16, 2019 do not have access to the Google Play Store (Source here) and will therefore be unable to download the felix app to manage their subscription and activate a felix SIM.

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Can I get a phone with this subscription?
Last updated: 16/11/2020

felix is a SIM only mobile subscription so you will need to BYOD (bring your own device). We understand that this might be an inconvenience to some, but we promise that the planet karma is totally worth it!

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How much is the app? Do I need it?
Last updated: 10/02/2021

The app is free, zip, nada. Your service will work without it, but you'll need to download it to sign up, subscribe to felix and activate your felix SIM.


From the felix app you can view your usage, purchase international roaming or unlimited international calls and text, chat with the felix team and see how many trees have been planted on your behalf.  


The felix app is available in both the App Store and Google Play or here.

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Will I still get speeds of up to 20Mbps overseas? (Yes!)
Last updated: 10/03/2021

Yep! When you purchase an International Roaming pack, your roaming data speeds will be up to 20Mbps, just like at home.


See here for more info on what 20mbps means for you: https://felixmobile.com.au/plan/data-speed/ 

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Can I get my SIM sent to a PO Box or Parcel Locker (Yes!)
Last updated: 07/04/2021

Yep! That's totally fine. Please note, you'll still need to enter a residential address during sign up but can choose a PO Box or Parcel Locker for your delivery address. 


To have your SIM delivered to a PO Box;

  1. Tap Add a different delivery address when prompted after entering Home address
  2. Pop your PO Box number in the search field, then tap Enter address manually
  3. Enter "PO Box ###" in the Street name field.
  4. Select Street type as 'None'.
  5. Enter suburb, postcode and state as normal.
  6. Tap Done


To have your SIM delivered to a Parcel Locker

  1. Tap Add a different delivery address when prompted after entering Home address
  2. Pop your Parcel Locker in the search field, then tap Enter address manually
  3. Enter your Parcel Locker number in the Business Name field
  4. Enter rest of address as normal
  5. Tap Done

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Can I purchase multiple SIMs under the one account?
Last updated: 24/06/2021

Unfortunately not at this stage. You can make as many accounts as you'd like though, they just need to be under different email addresses. 

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Do you run credit checks? (Nope.)
Last updated: 19/05/2021

Nope, we don't run credit checks. We use your credit card to verify you, so please make sure that you're using a valid Aussie credit/debit card that's in your name.

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Can I sign up without the app? (Yep!)
Last updated: 31/08/2021

Yep! You can sign up and order your felix SIM on the web, though please note that you'll need to download the felix app to activate your SIM once it arrives.


Get started here: https://felixmobile.com.au/buy

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How old do I need to be to sign up to felix?
Last updated: 09/07/2021

You need to be at least 13 years old to sign up to felix. 

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Can I switch my international mobile number over to felix?
Last updated: 16/11/2020

Unfortunately we can only switch Australian mobile numbers over to felix.

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Can I call 1300 and 1800 numbers? (Yes!)
Last updated: 07/06/2021

Yep! Standard 1300 and 1800 numbers are included in your felix $35/month subscription.

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Do you offer any business or family deals?
Last updated: 16/11/2020

Currently, felix doesn't have any bundles available for family or business groups.

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Do you offer mobile broadband or nbn™?
Last updated: 19/08/2021

felix is for use in a mobile phone only and does not currently offer mobile broadband or nbn™.

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Is voicemail included? (Yes!)
Last updated: 08/03/2021

Voicemail is absolutely included in your $35/month felix subscription. For instructions on how to set it up, see: How do I set up voicemail?

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