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Ins and outs of the felix subscription.
How much does the felix subscription cost, and what's included?
Last updated: 19/05/2021

felix is a simple no lock-in contract, $35/month mobile subscription. Your felix SIM gives you unlimited data at speeds of up to 20Mbps and unlimited standard calls and texts in Australia. 


It's really easy to bring your current number over to felix too, see how here: Can I keep my existing phone number? (Yes!)


The best part, though, is that we also plant a tree each month for every single customer that holds an active subscription with us (this is on top of being certified carbon neutral and powered by 100% renewable electricity). It's good value with good values.


For full inclusions, head over to the plan page https://felixmobile.com.au/plan/


For International Roaming and Unlimited International Calls and Texts from within Australia, check these out: How much do Unlimited International Calls and Text cost? How much does it cost to get International Roaming on felix?

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Can I keep my existing phone number? (Yes!)
Last updated: 19/05/2021

Yep! You can absolutely keep your existing number when you switch to felix, even if you're with another provider. Just make sure you're not in a contract with your existing provider to avoid any nasty cancellation bill shock from them.


You don't need to let them know you're switching either, we'll handle all the techy stuff for you - peachy as!


When signing up in the felix app, you will be asked if you want a new number or if you want to switch your current number to felix.


For step by step instructions to switch over, see: Activating your SIM if you're keeping your existing number

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How do I switch my number to felix?
Last updated: 26/05/2021

It's easy as peach pie to switch to felix. Two main things to remember;


- Leave your previous provider's SIM in your phone until your switch is all done (at step 3 below)

- You don't need to let your previous provider know you're switching, we'll look after all that in the back-end for you!


3 steps to switching:


1. Sign up in the felix app, verify your email on your phone, and wait for your new SIM to arrive by Express Post (postage is free!)


2. When you get your un-activated felix SIM in the post, log into the felix app and follow the prompts to begin activation. The switch usually takes just a few minutes when started between 8am and 8pm Sydney time, Mon-Fri*


3. You'll know your SIM is all activated and your switch has gone through when your previous provider's SIM goes into SOS, at which point, you can pop in your peachy felix SIM!


*some switches can take up to 3 hours, but don’t worry, unless something goes awry, your number will continue to work on your previous provider's SIM until it's gone through, so make sure you have credit until you’ve switched.

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How much is an International Roaming pack and what's included?
Last updated: 28/06/2021

An International Roaming pack costs $20 and gives you 4GB of data with speeds up to 20Mbps, 100 standard minutes of calling and 100 standard texts to use in over 40 selected countries (countries may be subject to change), valid for a 365 day period.


You can purchase an International Roaming pack easily from your felix app. You can purchase as many as you'd like, the inclusions of the first one you purchased will be used first.


For the list of approved countries, check here: https://felixmobile.com.au/plan/international-roaming/

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Is felix post-paid or pre-paid?
Last updated: 01/04/2021

felix is a prepaid subscription. It works similarly to a Netflix subscription, it rolls over every month unless you pause or cancel (which are both free to do!).

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How much do Unlimited International Calls and Text cost?
Last updated: 10/02/2021

For an extra $5/month on your felix subscription, you can enjoy Unlimited International Calls and Texts to over 40 selected countries (countries may be subject to change). For ease, if your circumstances change, you can easily remove/re-add the $5 add on in your app.


For the list of approved countries, check here: https://felixmobile.com.au/plan/international-calls-text/ 

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Does felix offer eSIM?
Last updated: 28/04/2021

felix doesn't support eSIM at this stage, but keep an eye out for any changes in that space in the future.


See here for how to sign up to felix: How do I sign up?

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How do I sign up?
Last updated: 10/03/2021

Follow these steps to get set up with felix:


1. Head to https://felixmobile.com.au/app/ to download the free felix app (or search 'felix mobile' in your App Store or Google Play)


2. Follow the prompts in the app to sign up (we don’t run credit checks, and you can keep your current number at no extra cost!)


3. Wait for your SIM to arrive - we send this via Express Post at no extra cost (PS you can send to a PO box too!)


4. When your peachy SIM arrives, activate it in the app and enjoy the sweet feeling of doing good for the planet


PS. You will pay your first month of the subscription when you order your SIM, but your billing cycle won’t start until you activate your SIM.


We hope you love it. Don't forget, you can reach out to the local felix team in the app for any help you may need.


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Does it really come with unlimited standard talk and text within Australia, and unlimited data at speeds of up to 20Mbps? (Yes!)
Last updated: 25/05/2021

Yassss! See this article for the full inclusions of the felix subscription: How much does the felix subscription cost, and what's included?

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How does the 'no lock-in' contract work?
Last updated: 16/11/2020

felix is a month-to-month subscription with no lock in contract so you can pause or cancel at any time. We'll hold a grudge for the rest of eternity, but there is no charge for cancellation. Unless you have paused or cancelled, your subscription will auto-renew every month.

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In which countries is International Roaming/Unlimited International Calls and Text available?
Last updated: 10/02/2021

For available International Roaming countries, head here: https://felixmobile.com.au/plan/international-roaming/


For available Unlimited International Calls and Text countries, head here: https://felixmobile.com.au/plan/international-calls-text/

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Can I get a phone with this subscription?
Last updated: 16/11/2020

felix is a SIM only mobile subscription so you will need to BYOD (bring your own device). We understand that this might be an inconvenience to some, but we promise that the planet karma is totally worth it!

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Will I still get speeds of up to 20Mbps overseas? (Yes!)
Last updated: 10/03/2021

Yep! When you purchase an International Roaming pack, your roaming data speeds will be up to 20Mbps, just like at home.


See here for more info on what 20mbps means for you: https://felixmobile.com.au/plan/data-speed/ 

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Can I purchase multiple SIMs under the one account?
Last updated: 24/06/2021

Unfortunately not at this stage. You can make as many accounts as you'd like though, they just need to be under different email addresses. 

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Can I sign up without the app?
Last updated: 16/11/2020

Unfortunately not at this stage.

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Can I switch my international mobile number over to felix?
Last updated: 16/11/2020

Unfortunately we can only switch Australian mobile numbers over to felix.

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Can I call 1300 and 1800 numbers? (Yes!)
Last updated: 07/06/2021

Yep! Standard 1300 and 1800 numbers are included in your felix $35/month subscription.

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Do you offer any business or family deals?
Last updated: 16/11/2020

Currently, felix doesn't have any bundles available for family or business groups.

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Do you offer mobile broadband or nbn™?
Last updated: 16/11/2020

felix does not currently offer mobile broadband or nbn™.

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Is voicemail included? (Yes!)
Last updated: 08/03/2021

Voicemail is absolutely included in your $35/month felix subscription. For instructions on how to set it up, see: How do I set up voicemail?

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First month free promotion - July 2021 (Terms and Conditions)
Last updated: 13/07/2021

Offer available only to new and approved felix customers (“eligible customers”) who sign up to a felix $35/mth

Subscription plan (“subscription plan”) between 13 July 2021 and 13 August 2021 (“Promotional Period”).

Eligible customers receive 1 month subscription plan complimentary.


After 1 month, your Subscription plan will automatically renew on a $35/mth basis, unless otherwise stated. 1 promotion available for each eligible customer. Customers cannot sign up with more than one account as part of this promotion. If a customer is found in breach, any order created with an ineligible account will be cancelled.


Offer does not stack with other offers nor $5 Unlimited International Calls and Texts or $20 International Roaming (“add ons”). A $1 pre-authorisation charge will be applied to this transaction against your credit card at sign up (“pre-authorisation fee”) and will be released back onto your credit card by your financial institution within the next few business days dependent on your institution. The unique code must be applied when signing up to an Eligible Subscription; it cannot be applied retrospectively.


Minimum monthly spend and total minimum cost is $35 (Fee). Recurring monthly Subscription Fee charged in advance until you notify that you wish to cancel.

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