Please keep your current provider’s SIM in your phone until your switch is complete (you’ll know it’s done when your current provider’s SIM goes into SOS mode).

Follow these easy steps:

1. Log into the felix mobile app with the same email you used to sign up or sign up using the felix mobile app if you purchased your SIM at Coles, Woolworths or Officeworks.
2. Keeping your old provider’s SIM in your phone, tap Verify email
3. Access your email app on your phone and follow the prompts
4. Tap Add previous provider info > select pre-paid or post-paid depending on what you plan was
- Pre-paid > enter the date of birth of the account holder > Confirm
- Post-paid > enter the account ID from your previous provider > Confirm
5. Grab your felix SIM and tap Scan your felix SIM. Hover the camera over the SIM bar code (outlined below). Once scanned, tap Activate. Need help? See My physical SIM scan isn’t working6. Tap Switch to felix > Start the switch > within 15 minutes we’ll send you a text message to your old SIM card with a code to authenticate you > Reply to the text with the code.
Successfully replying to the text will start the switch process. You’ll be notified in the app and on email when the switch is complete, and your current SIM will also go into SOS mode. It usually takes a few minutes but can take up to three business hours. See How long does it take to switch my number to felix?

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