First up - it's really important that you keep your current provider's SIM in your phone until your switch is all done. You'll know when it's complete when your current provider's SIM goes into SOS mode.

The details:

1. If you haven’t already, download the felix mobile app here

2. Login to the felix mobile app using the same login details you used to order your SIM or sign up using the felix mobile app if you purchased your SIM at a Coles supermarket

3. Tap Verify Email, access your email app on your phone and follow the prompts

4. Tap Add previous provider info > select pre-paid or post-paid, depending on what your previous plan was;

Pre-paid > Enter the date of birth of the account holder > Confirm

Post-paid > Enter the Account ID from your previous provider > Confirm

5. Grab your felix SIM card and tap Scan your felix SIM. Hover your camera still over the SIM bar code (outlined in red in picture below). Once your SIM is scanned, tap Activate. If you're having trouble with the scan, check here: My physical SIM scan isn't working

6. Tap Switch to felix > Start the switch > within 15 minutes, felix will then send you a text message to your old SIM card with a code to authenticate you > Reply to the text with the code.

If you successfully reply to our text, your switching process will start. We'll let you know when it's done via email and in the app, but the best indicator is that the service on your current SIM goes into SOS mode. It usually takes a few minutes but can take up to three business hours. See: How long does it take to switch my number to felix?

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