How can we help?

Got your physical SIM and not sure what to do now? 

> Activating your physical SIM if you're keeping your existing number

> Activating your physical SIM if you're getting a new felix number

You haven't received the SMS to confirm your switch? 

> I haven't received the SMS to start my switch across to felix

Your number switch has failed?

> Switching my number failed, what do I do now?

> How long does it take to switch my number to felix?

Need help setting up your eSIM?

> I've set up my eSIM but it's not working

Did you find it helpful? Yes No