If you’re having trouble using your International Roaming add-on, we recommend:

- Confirm that you're in a country on felix's approved roaming countries

- Checking that you have enough inclusions left on your International Roaming add-on. You can do so under the Home tab of the felix mobile app

- If you’re trying to make a call, please note that outgoing calls can only be made to local numbers in the approved country you’re roaming in and back to Australia

- Check that International Roaming is enabled in your phone’s settings

- Try latching to a different mobile network than the one your phone has automatically connected to

- Check that you're formatting the number you're trying to call with the correct international prefix) (if you're not sure, check How do I format an international number for calls or texts?)

- Try restarting your phone.

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