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legal and privacy
If you can't find what you're looking for in our FAQs - please do reach out to us! felix's Australian based team are here to chat 8am – 8pm week...
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Mon, 2 Jun, 2025 at 9:52 AM
The felix team are proudly located in Australia. At felix, we’re all about leaving our planet better than we found it. That’s why we have a dedicated di...
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Mon, 2 Jun, 2025 at 9:52 AM
The Fair Use Policy refers to a handful of scenarios defined as 'unreasonable use' (section 6) or 'unacceptable use' (section 7) for a perso...
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Tue, 9 Jul, 2024 at 3:13 PM
There are a few important things you can do to protect your data below. Use multi-factor authentication We use this for all complex customer service tran...
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Tue, 9 Jul, 2024 at 2:50 PM
felix has multiple designated Care channels: 1. Live chat in the felix Mobile app 2. Live chat on the felix Mobile website – https://felixmobile.com...
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Tue, 10 Sep, 2024 at 12:18 PM
felix is about doing the right thing by our customers. If you’re facing financial hardship, we’re here to help. We recognise that financial hardship can hap...
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Mon, 2 Jun, 2025 at 9:51 AM
Awesome. We'd love to get your feedback, ideas or feature requests. The best way to get it across to us is by clicking the below link, so that we ca...
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Wed, 15 Sep, 2021 at 3:37 PM
We recommend using the services below should you require assistance in getting in touch with us. - Accessible Telecoms is a nationwide disability teleco...
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Mon, 28 Oct, 2024 at 11:29 AM
If you're receiving harassing or threatening contact on your mobile number, you can chat to us and we can raise an 'unwelcome calls' request on ...
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Wed, 26 Jun, 2024 at 12:57 PM
If you feel like we're in the wrong at any time, we want to know. At felix, we take all complaints seriously. There are many ways you can make a com...
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Tue, 1 Jul, 2025 at 11:21 AM