felix support
If you can't find what you're looking for in our FAQs - please do reach out to us. felix's Australian based team are available from 8am to 8p...
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Tue, 17 Nov, 2020 at 3:41 PM
The felix team are proudly located in Australia.
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Mon, 16 Nov, 2020 at 6:55 PM
Awesome. We'd love to get your feedback, ideas or feature requests. If you're on the app and have a second now, feel free to drop us a live ch...
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Tue, 24 Nov, 2020 at 2:41 PM
Here are some services you can use should you require assistance getting in touch with us: - Accessible Telecoms is a nationwide disability telecommunic...
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Wed, 10 Feb, 2021 at 9:20 AM
If you're receiving harassing or threatening contact on your mobile number, you can reach out to us and we can raise an 'unwelcome calls' req...
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Tue, 24 Nov, 2020 at 2:39 PM
If you are experiencing financial hardship, you can ensure that your next month's felix payment doesn't get processed by pausing your subscription...
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Mon, 16 Nov, 2020 at 3:44 PM
If you feel like we're in the wrong at any time, we want to know. At felix, we take all complaints seriously. There are many ways you can make a co...
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Tue, 24 Nov, 2020 at 2:36 PM
We’re pretty sure you’ll think we're peachy, but if you don’t, just let us know within seven days of activating your SIM and we'll refund you any ...
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Tue, 24 Nov, 2020 at 3:16 PM
Scammers use a wide variety of methods to impersonate legitimate businesses and organisations to obtain personal and private information. Known as phishing,...
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Tue, 2 Mar, 2021 at 1:56 PM
We take fraud seriously at felix, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. You can check out our Fraud Poli...
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Tue, 2 Mar, 2021 at 12:18 PM