felix support
If you can't find what you're looking for in our FAQs - please do reach out to us. felix's Australian based team are available from 8am to 8p...
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Mon, 5 Apr, 2021 at 2:50 PM
The fair use policy refers to a handful of scenarios defined as 'unreasonable use' (section 6) or 'unacceptable use' (section 7) for a p...
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Mon, 5 Jul, 2021 at 6:53 PM
The felix team are proudly located in Australia.
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Mon, 16 Nov, 2020 at 6:55 PM
Awesome. We'd love to get your feedback, ideas or feature requests. If you're on the app and have a second now, feel free to drop us a live ch...
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Tue, 24 Nov, 2020 at 2:41 PM
Here are some services you can use should you require assistance getting in touch with us: - Accessible Telecoms is a nationwide disability telecommunic...
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Wed, 10 Feb, 2021 at 9:20 AM
If you're receiving harassing or threatening contact on your mobile number, you can reach out to us and we can raise an 'unwelcome calls' req...
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Tue, 24 Nov, 2020 at 2:39 PM
felix is all about doing the right thing by the planet and by our customers. So, if your renewal payment fails, we will automatically extend your service fo...
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Wed, 28 Jul, 2021 at 3:10 PM
If you feel like we're in the wrong at any time, we want to know. At felix, we take all complaints seriously. There are many ways you can make a co...
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Sat, 24 Jul, 2021 at 10:44 AM
We’re pretty sure you’ll think we're peachy, but if you don’t, just let us know within seven days of activating your SIM and we'll refund you any ...
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Tue, 24 Nov, 2020 at 3:16 PM
If you didn’t receive your SIM, chat to us in the felix mobile app and we’ll get it sorted for you.
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Tue, 2 Mar, 2021 at 12:19 PM