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How can I contact felix for help?
If you can't find what you're looking for in our FAQs - please do reach out to us. felix's Australian based team are available from 8am to 8p...

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Thu, 21 Oct, 2021 at 5:40 PM
What is the Fair Use Policy?
The Fair Use Policy refers to a handful of scenarios defined as 'unreasonable use' (section 6) or 'unacceptable use' (section 7) for a p...

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Tue, 22 Mar, 2022 at 8:54 AM
Where is the felix support centre?
The felix team are proudly located in Australia.

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Mon, 16 Nov, 2020 at 6:55 PM
Financial Hardship Policy
felix is all about doing the right thing by our customers. If you’re facing financial hardship, we’re here to help. We recognise that financial hardship can...

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Mon, 21 Mar, 2022 at 3:51 PM
I've got an idea for felix that I'd like to share!
Awesome. We'd love to get your feedback, ideas or feature requests. The best way to get it across to us is by clicking the below link, so that we c...

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Wed, 15 Sep, 2021 at 3:37 PM
Supporting customers with accessibility needs
Here are some services you can use should you require assistance getting in touch with us: - Accessible Telecoms is a nationwide disability telecommunic...

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Wed, 10 Feb, 2021 at 9:20 AM
I’m getting harassed/threatened on my mobile number, what can I do?
If you're receiving harassing or threatening contact on your mobile number, you can reach out to us and we can raise an 'unwelcome calls' req...

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Tue, 24 Nov, 2020 at 2:39 PM
How do I make a complaint?
If you feel like we're in the wrong at any time, we want to know. At felix, we take all complaints seriously. There are many ways you can make a co...

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Sat, 24 Jul, 2021 at 10:44 AM
What is the the felix 7 Day Happiness Guarantee?
We’re pretty sure you’ll think we're peachy, but if you don’t, just let us know within seven days of activating your service and we'll refund you ...

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Wed, 12 Jan, 2022 at 1:49 PM
How can I change my marketing preferences?
There are a few ways you can change your marketing preferences with felix; - Tapping 'Unsubscribe' at the bottom of a felix marketing email or...

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Mon, 16 Nov, 2020 at 3:44 PM

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