extra support
If you can't find what you're looking for in our FAQs - please do reach out to us. felix's Australian based team are available from 8am to 8p...
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Thu, 21 Oct, 2021 at 5:40 PM
The Fair Use Policy refers to a handful of scenarios defined as 'unreasonable use' (section 6) or 'unacceptable use' (section 7) for a p...
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Tue, 22 Mar, 2022 at 8:54 AM
The felix team are proudly located in Australia.
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Mon, 16 Nov, 2020 at 6:55 PM
felix is all about doing the right thing by our customers. If you’re facing financial hardship, we’re here to help. We recognise that financial hardship can...
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Mon, 21 Mar, 2022 at 3:51 PM
Awesome. We'd love to get your feedback, ideas or feature requests. The best way to get it across to us is by clicking the below link, so that we c...
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Wed, 15 Sep, 2021 at 3:37 PM
Here are some services you can use should you require assistance getting in touch with us: - Accessible Telecoms is a nationwide disability telecommunic...
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Wed, 10 Feb, 2021 at 9:20 AM
If you're receiving harassing or threatening contact on your mobile number, you can reach out to us and we can raise an 'unwelcome calls' req...
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Tue, 24 Nov, 2020 at 2:39 PM
If you feel like we're in the wrong at any time, we want to know. At felix, we take all complaints seriously. There are many ways you can make a co...
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Sat, 24 Jul, 2021 at 10:44 AM
We’re pretty sure you’ll think we're peachy, but if you don’t, just let us know within seven days of activating your service and we'll refund you ...
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Wed, 12 Jan, 2022 at 1:49 PM
There are a few ways you can change your marketing preferences with felix; - Tapping 'Unsubscribe' at the bottom of a felix marketing email or...
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Mon, 16 Nov, 2020 at 3:44 PM