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felix support

How can I contact felix for help?
If you can't find what you're looking for in our FAQs - please do reach out to us. felix's Australian based team are available from 8am to 8p...

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Tue, 17 Nov, 2020 at 3:41 PM
Where is the felix support centre?
The felix team are proudly located in Australia.

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Mon, 16 Nov, 2020 at 6:55 PM
I've got an idea for felix that I'd like to share!
Awesome. We'd love to get your feedback, ideas or feature requests. If you're on the app and have a second now, feel free to drop us a live ch...

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Tue, 24 Nov, 2020 at 2:41 PM
Supporting customers with accessibility needs
Here are some services you can use should you require assistance getting in touch with us: - Accessible Telecoms is a nationwide disability telecommunic...

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Wed, 10 Feb, 2021 at 9:20 AM
I’m getting harassed/threatened on my mobile number, what can I do?
If you're receiving harassing or threatening contact on your mobile number, you can reach out to us and we can raise an 'unwelcome calls' req...

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Tue, 24 Nov, 2020 at 2:39 PM
I am experiencing financial hardship, do I have any options?
If you are experiencing financial hardship, you can ensure that your next month's felix payment doesn't get processed by pausing your subscription...

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Mon, 16 Nov, 2020 at 3:44 PM
How do I make a complaint?
If you feel like we're in the wrong at any time, we want to know. At felix, we take all complaints seriously. There are many ways you can make a co...

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Tue, 24 Nov, 2020 at 2:36 PM
What is the the felix 7 Day Happiness Guarantee?
We’re pretty sure you’ll think we're peachy, but if you don’t, just let us know within seven days of activating your SIM and we'll refund you any ...

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Tue, 24 Nov, 2020 at 3:16 PM
Scams and hoaxes
Scammers use a wide variety of methods to impersonate legitimate businesses and organisations to obtain personal and private information. Known as phishing,...

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Tue, 2 Mar, 2021 at 1:56 PM
I believe I'm the victim of Fraud
We take fraud seriously at felix, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. You can check out our Fraud Poli...

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Tue, 2 Mar, 2021 at 12:18 PM

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