How can we help?
more about felix
sign up and activation
payments & plans
network & troubleshooting
international add-ons
legal and privacy
legal and privacy
We’re pretty sure you’ll love felix, but if you don’t, you can get your money back if you let us know within seven days of activating your service and we’ll...
Was this helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Thu, 28 Nov, 2024 at 3:22 PM
You can change your marketing preferences by: - Tapping 'Unsubscribe' at the bottom of a felix marketing email or replying 'STOP' to a m...
Was this helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Tue, 9 Jul, 2024 at 3:10 PM
Scammers use a wide variety of methods to impersonate legitimate businesses and organisations to obtain personal and private information. Known as phishing,...
Was this helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Tue, 3 Jun, 2025 at 4:19 PM
We take fraud very seriously at felix mobile, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. Please check out our Fra...
Was this helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Tue, 9 Jul, 2024 at 3:02 PM
If you believe someone’s attempted to or has fraudulently transferred your mobile number to another provider without your consent, please immediately: -...
Was this helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Tue, 9 Jul, 2024 at 3:04 PM
We recommend that you contact your financial institution immediately if you believe you’ve lost money to a scammer or believe your credit card has been shar...
Was this helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Tue, 9 Jul, 2024 at 3:03 PM
Power of Attorney You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account h...
Was this helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Thu, 13 Jun, 2024 at 11:57 AM
We’re so sorry for your loss and we’re here to help with managing their account. Here we’ll guide you through how to close their account if the account hol...
Was this helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Tue, 9 Jul, 2024 at 3:20 PM
felix mobile’s Remote ID Validation Tool helps protect you from a transaction being made using your identity without your permission. For some transactions...
Was this helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Tue, 9 Jul, 2024 at 2:53 PM
felix mobile can help our customers by submitting a report concerning online content to the eSafety Commissioner, (https://www.esafety.gov.au/report) if it’...
Was this helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.
Tue, 9 Jul, 2024 at 3:07 PM