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What is the the felix 7 Day Happiness Guarantee?
We’re pretty sure you’ll think we're peachy, but if you don’t, just let us know within seven days of activating your service and we'll refund you an...

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Wed, 12 Jan, 2022 at 1:49 PM
How can I change my marketing preferences?
There are a few ways you can change your marketing preferences with felix; - Tapping 'Unsubscribe' at the bottom of a felix marketing email or r...

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Tue, 21 Mar, 2023 at 11:28 AM
Scams and hoaxes
Scammers use a wide variety of methods to impersonate legitimate businesses and organisations to obtain personal and private information. Known as phishing,...

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Tue, 29 Mar, 2022 at 4:06 PM
I believe I'm the victim of Fraud
We take fraud seriously at felix, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. You can check out our Fraud Poli...

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Tue, 2 Mar, 2021 at 12:18 PM
My number has been fraudulently transferred from felix to another provider, or I suspect it has
If you suspect someone has attempted to, or has fraudulently transferred your mobile number to another provider without your knowledge or consent, please im...

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Thu, 12 May, 2022 at 9:02 AM
I think I have lost money to a scammer
Contact your financial institution immediately if you believe you have lost money to a scammer or believe your banking or credit card details may have been ...

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Tue, 2 Mar, 2021 at 12:22 PM
Using a Power of Attorney or an Advocate to act on behalf of an account holder
Power of Attorney You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account h...

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Wed, 11 Oct, 2023 at 9:20 AM
Managing an account following a bereavement
We’re sorry for your loss and we would like to make managing their account with us as simple as possible. This article will guide you on how to close an...

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Wed, 9 Nov, 2022 at 12:22 PM

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