legal and privacy
We’re pretty sure you’ll love felix, but if you don’t, you can get your money back if you let us know within seven days of activating your service and we’ll...
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Mon, 8 Jul, 2024 at 8:18 AM
You can change your marketing preferences by: - Tapping 'Unsubscribe' at the bottom of a felix marketing email or replying 'STOP' to a m...
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Tue, 9 Jul, 2024 at 3:10 PM
Scammers use a wide variety of methods to impersonate legitimate businesses and organisations to obtain personal and private information. Known as phishing,...
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Tue, 9 Jul, 2024 at 3:00 PM
We take fraud very seriously at felix mobile, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. Please check out our Fra...
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Tue, 9 Jul, 2024 at 3:02 PM
If you believe someone’s attempted to or has fraudulently transferred your mobile number to another provider without your consent, please immediately: -...
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Tue, 9 Jul, 2024 at 3:04 PM
We recommend that you contact your financial institution immediately if you believe you’ve lost money to a scammer or believe your credit card has been shar...
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Tue, 9 Jul, 2024 at 3:03 PM
Power of Attorney You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account h...
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Thu, 13 Jun, 2024 at 11:57 AM
We’re so sorry for your loss and we’re here to help with managing their account. Here we’ll guide you through how to close their account if the account hol...
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Tue, 9 Jul, 2024 at 3:20 PM
felix mobile’s Remote ID Validation Tool helps protect you from a transaction being made using your identity without your permission. For some transactions...
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Tue, 9 Jul, 2024 at 2:53 PM
felix mobile can help our customers by submitting a report concerning online content to the eSafety Commissioner, (https://www.esafety.gov.au/report) if it’...
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Tue, 9 Jul, 2024 at 3:07 PM