There are a couple of steps you can take to try and resolve this issue;


1. Restart your phone. Turning it on and off again will refresh your network connection


2. Ensure your payments are up to date - log into the felix app to check


3. Check the coverage in your area: https://felixmobile.com.au/network/


4. Try calling a different number. This may indicate whether it's an issue with their service or yours.


Premium or International calls

Premium rate numbers aren't included in your felix mobile subscription. You can add on an unlimited international calls and text package to your subscription for an extra $5/month. See this article for more information: How much do Unlimited International Calls and Text cost?


If you're still unable to make/receive calls, please reach out to the felix team in the app for help. 

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