There are a few steps you can take to try and resolve this issue: 

1. Restart your phone - turning it on and off again will refresh your network connection

 2. Ensure your payments are up to date - log into the felix app to check

 3. Check the coverage in your area:

 4. Try calling a different number - This may indicate whether it's an issue with their service or yours

Calling landlines 

If you’re trying to call a landline number and the call fails, you may need to check if WiFi is on. Landline calls over WiFi require the state-based area code (e.g. 02 or 03), even in the same state. Try adding the area code or turning off WiFi calling, then try again. For instructions, you can head here:  Do I need to make WiFi calls differently from standard calls?

Premium or International calls 

Premium rate numbers aren't included in your felix mobile subscription. You can add unlimited standard international calls and text to your subscription for an extra $5/month. See this article for more information: Can I call or text overseas numbers when in Australia?

If you're still unable to make/receive calls, please reach out to the felix team in the app for help.

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