Your data speed can be affected by a few things including your mobile plan type, device capabilities, location and obstructions, network congestion and coverage.
If you’re on our 25GB or 50GB mobile plan and have used your data allowance for the month and don’t have any data in your data bank, your speed will slow to 1.5Mbps. You can always add an extra 10GB of data for $10 within the felix mobile app.
Next, we recommend checking our coverage tracker to see what your experience should be like at your current location.
If all looks good on the coverage tracker, you can check the network maintenance upgrade tracker to see if there are planned upgrades happening in your area that might be temporarily slowing your speed.
If everything looks OK at your location, you can try the following steps:
- If you have a physical SIM, turn off your phone, take it out and make sure it's clear of dust and sitting in the phone correctly, then pop it back in again and turn your phone on
- Check that your WiFi is switched off
- Check that your hotspot is switched off
- Check that your data is set to come from 5G or 4G Auto or similar
- Reset your phone's network settings from the Settings app on your phone.
If all the above still doesn't seem to fix it, you can chat in with the team any day from the felix mobile app.
Did you find it helpful? Yes No
Send feedback