First up – it’s really important that you don’t pop your felix SIM in your phone until you have finished activating it in the felix app.

The details:

1. If you haven’t already, download the felix mobile app here 

2. Login to the felix mobile app using the same login details you used to order your SIM or sign up using the felix mobile app if you purchased your SIM at a Coles supermarket.

3. Tap Verify Email and follow the prompts in the app to authenticate your email

4. Grab your felix SIM card and tap Activate your felix SIM. Hover your camera still over the SIM bar code (outlined in red in picture below)

5. Once your SIM is scanned, wait a couple minutes for your activation to process and then you're good to go

If you're having troubles with the scan, check here: My physical SIM scan isn't working.

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